Service Information; Remote Costumer Service Connection; Product Registration - Thermador Professional Pro Grand PRD48WDSGC Use And Care Manual

Service information

We're happy to assist you with cleaning and care
instructions, accessories, troubleshooting, scheduling
service visits and more.
Browse our online resources, such as FAQs and How-to
Videos, or call us.
Contacting customer support
USA
1-800-735-4328
www.thermador.com/us/
support/customer-care
Model number (E-Nr.), production number (FD) and Z-
Nr.
Please have the model number (E-Nr.), the production
number (FD) and the consecutive numbering (Z-Nr.) of
your appliance noted.
This information can be found on the appliance rating
plate.
Rating plate location
The rating plate shows the model and serial number of
your appliance. Depending on your model, the rating
plates are located above the main oven or behind the kick
plate.
59
Canada
www.thermador.ca/en/
support/customer-care
Remote customer service connection
It is possible for customer service to access the appliance
TM
via the Home Connect
error.
Granting customer service access to the appliance
1. Contact customer service. Follow the instructions
given to you by the representative.
2. Press ENTER to allow customer service access.

Product registration

Register your BSH product to access to your product
related information.
You may register your product through one of the
following ways:
• Register with your phone (USA only).
1. Take a photo of the camera icon on the
registration card, including the points ( ).
THERMADOR
2. Text the photo to 21432. (USA only, text and
data rates may apply.)
• Mail in the completed product registration card to the
address printed on the card.
• Register your product online at
US: www.thermador.com
CA: www.thermador.ca
• Call Thermador customer service at 1-800-735-4328.
connection in the event of an