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TROUBLE SHOOTING
Problem
Possible Cause
Full-time surge
protection
Circuit breaker has tripped due
outlets stop
to an overload.
providing
power to
equipment.
The UPS does
Battery not fully charged.
not perform
expected
runtime.
Battery is slightly worn out.
The on/off switch is designed to
prevent damage by rapidly turn-
ing it off and on.
The unit is not connected to an
AC outlet.
The UPS will
The battery is empty results from
not turn on.
long time storage.
The battery is worn out.
Mechanical problem.
The serial cable is not con-
nected.
The serial cable is connected to
PowerPanel™
the wrong port.
is inactive (all
icons are
gray).
The unit is not providing battery
power.
The serial cable is not the cable
that was provided with the unit.
Solution
Turn the UPS off and unplug at
least one piece of equipment.
Wait 10 seconds, reset the circuit
breaker by depressing the button,
and then turn the UPS on.
Recharge the battery by leaving the
UPS plugged in and turn on the power
switch.
Contact CyberPower Systems about
replacement batteries at
tech@cyberpowersystems.com
Turn the UPS off. Wait 10 seconds and
then turn the UPS on.
The unit must be connected to a
110/120v 60Hz outlet.
Recharge the battery for at least 24
hours. Please leave the unit plugged
into an AC outlet and leave the unit off.
The unit will charge in off position.
Contact CyberPower Systems about
replacement batteries at
tech@cyberpowersystems.com
Contact CyberPower Systems about at
tech@cyberpowersystems.com
Connect the serial cable to the UPS
unit and an open serial port on the back
of the computer. You must use the
cable that came with the unit.
Check the back of the computer for an
additional serial port. Move the cable to
this port.
Shutdown your computer and turn the
UPS off. Wait 10 seconds and turn the
UPS back on. This should reset the
unit.
You must use the cable that was in-
cluded with the unit for the software and
the unit to be able to communicate.
8
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