Troubleshooting - EcoFlow RIVER 2 Max Quick Start Manual

TROUBLESHOOTING

Details of Error Icons
If any alert occurs during the use of this product and the alert icon does not
disappear after the product is restarted, please stop using the product immediately
(do not attempt to charge or discharge).
If the above information fails to resolve your problem, please contact customer service
for further support.
Error Type
Battery discharge low
temperature protection
Battery discharge high
temperature protection
Battery charging low
temperature protection
Battery charging high
temperature protection
AC output low-tem-
perature protection
AC output over-tem-
perature protection
USB-C or car charging
overload protection
AC output overload
protection
Charging overload
protection
Fan blocking
Failure of communi-
cation between main
control board and AC
Recovery Methods
Normal operation will resume auto-
matically when the battery warms up.
Normal operation will resume auto-
matically after the battery cools down.
Normal operation will resume auto-
matically after the battery temperature
is restored to above 3°C (37.4°F).
Normal operation will resume auto-
matically after the battery cools down.
Normal operation will resume auto-
matically after the ambient tempera-
ture is restored.
outlet of the product are unobstructed.
Normal operation will resume auto-
matically once the cause is eliminated
and the temperature decreases.
Normal operation will resume after
removing the over-powered device and
restarting the machine.
Normal operation will resume after
removing the over-powered device and
restarting the machine. Electrical ap-
pliances must be used within the rated
power (for the power limit of electri-
cal appliances in the X-Boost mode,
please refer to the X-Boost function
introduction)
Remove the charger and normal oper-
ation will resume automatically after
being restarted.
Please check whether the fan is
blocked by foreign objects and remove
the cause of the error.
Normal operation will resume auto-
matically after being restarted.