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FAQ
1. What battery does the product use?
It uses a high-quality LFP battery.
2. How do I know if the product is charging?
When it's charging, the remaining charging time will be shown on the LCD Screen.
Meanwhile, the charging indicator icon begins to rotate with the remaining battery
percentage and the input power shown on the right of the circle.
3. How do I clean the product?
Please gently wipe it with a dry, soft, clean cloth or paper towel.
4. How do I store the product?
Before storing, please turn off the product first, and then store it in a dry, ventilated place
at room temperature. Do not place it near water sources. For long-term storage, please
discharge and recharge the product every three months to extend its battery life.
5. Can I take the product on a plane?
No.
Troubleshooting
Indicator
RECHARGING TIME
RECHARGING TIME
If a warning sign shows on the LCD screen during use and does not disappear after
a restart, please stop using it immediately (do not try to charge or discharge). If you
require more assistance, please contact EcoFlow customer service.
Problem
High temperature
Flashing
charging protection
High temperature
Flashing
discharging protection
Low temperature
Flashing
charging protection
Low temperature
Flashing
discharging protection
Battery discharging
Flashing
overload/short circuit
protection
Solid
Battery failure
Solution
Charging will resume automatically
once the battery cools down.
Charging will resume automatically
once the battery cools down.
Charging will resume automatically once
the battery temperature rises above 5°C
(41°F)
The power supply will resume
automatically once the battery
temperature rises above -12°C (10°F).
Remove overloaded appliances
Contact the after-sales service
7
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