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Steelcase MIGRATION SE Troubleshooting Manual
Steelcase MIGRATION SE Troubleshooting Manual

Steelcase MIGRATION SE Troubleshooting Manual

Height-adjustable desk and bench
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Troubleshooting Guide
Wire Clip
MIGRATION SE HEIGHT-ADJUSTABLE
DESK AND BENCH
HOW THEY WORK
Each Lifting Column contains an individual motorized lift mechanism.
The Control Box contains a power transformer. This converts high-voltage AC current from the
wall outlet to low-voltage 24v DC current, which powers the Lifting Columns.
Only the main power cable carries high voltage. All other cables carry low voltage.
The Control Box contains a microprocessor, with embedded software controllers.
The Control Box controls all aspects of Desk and Bench motion, and synchronizes motion of the
individual Lifting Columns.
The Control Box will stop the entire Desk or Bench if a fault is detected. For example, if one Lifting
Column is binding or trapped, it will draw significantly more current than the other Lifting Column, and
the Control Box will shut down the entire Desk or Bench to prevent further damage.
The Controller is the user interface to the Desk and Bench, and directs all Desk and Bench movements
via the Up-Down buttons and the Preset buttons.
Preset data is stored in the Control Box, not in the Controller itself.
Published 01/2025
Control Box
Power Cable
Controller
Lifting Column
Foot
Low-Voltage Cable

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Summary of Contents for Steelcase MIGRATION SE

  • Page 1 Power Cable Wire Clip Controller Lifting Column Foot Low-Voltage Cable MIGRATION SE HEIGHT-ADJUSTABLE DESK AND BENCH HOW THEY WORK • Each Lifting Column contains an individual motorized lift mechanism. • The Control Box contains a power transformer. This converts high-voltage AC current from the wall outlet to low-voltage 24v DC current, which powers the Lifting Columns.
  • Page 2: Troubleshooting Steps

    Having a spare part that is known to work will quickly lead to accurate identification of faulty components. Without this, it can be little more than guesswork. Steelcase strongly recommends that every Dealer maintain a small kit of parts for troubleshooting purposes. Desk...
  • Page 3: Common Procedures

    C. If the Lifting Columns of the suspect Desk or Bench do not operate normally, observe the error code shown in the display of the Digital / Preset Controller of the bench-test setup. The following error codes may indicate a fault with the Lifting Column, its Low-Voltage Cable, or the cable connector: 1.
  • Page 4 CONTROL BOX SOFT RESET: • Unplugging the Control Box from the power source, and then plugging it back in, interrupts power to the processor inside the Control Box. This power interruption causes the processor to reset. • If the Desk experiences unexplained freezing or erratic performance, unplug the Control Box from the power source to cut power to the processor, and reset its routine.
  • Page 5: Troubleshooting: Causes And Solutions

    TROUBLESHOOTING: CAUSES AND SOLUTIONS PROBLEM POTENTIAL CAUSE POTENTIAL SOLUTION No power to Desk No power at wall outlet Check outlet with another device; or Bench check circuit breakers/fuses/wiring. Power Cable not plugged Confirm proper cable engagement into wall outlet. into wall outlet Power Cable not plugged Check that Power Cable is fully seated into Control Box.
  • Page 6: Obtaining Replacement Parts

    Fig. 3 - Frayed/damaged Low-Voltage in Control Box low-voltage wiring connectors Cables (damaged Lifting Column wiring harness shown) WRONG DAMAGED DAMAGED CORRECT CORRECT OBTAINING REPLACEMENT PARTS Contact your local Steelcase dealer to help identify and order Service Parts. If you need help, call 888.STEELCASE.
  • Page 7 MIGRATION SE DESK AND BENCH ERROR CODES HO T The display reads HOT. Error codes are only available with the Digital/Preset Controller. The display reads E + an error code. ERROR CODE NAME DESCRIPTION SOLUTION/TROUBLESHOOTING ERR_NO_ERROR                  Overload Desk or Bench is overloaded or has hit an Remove some loads from the table top.
  • Page 8 Para descargar este documento en español, visite www.steelcase.com/migrationse/troubleshoot/es Pour télécharger ce document en français, visitez www.steelcase.com/migrationse/troubleshoot/fr 01/24 ©2025 Steelcase Inc. All rights reserved. All specifications subject to change without notice. Trademarks used herein are the property of Steelcase Inc. or of their respective owners.