Troubleshooting - Kyocera KM-1815 Advanced Operation Manual

Using COMMAND CENTER

Troubleshooting

The table below provides basic solutions for problems you may encounter with COMMAND
CENTER. We suggest you consult this table to troubleshoot the problems before calling for service.
Symptom
I can't access
COMMAND
CENTER.
Characters do not
display properly in
COMMAND
CENTER.
I can't access the
Basic, Printer,
Scanner, and
Advanced pages.
I can't perform
settings.
6-16
Check Items
Is the power turned on to this
machine?
Is the network cable properly
connected?
Are the network settings that
are made in this machine
correct?
Is the IP address for this
machine entered correctly?
Are the LAN (Local Area
Network) settings that are
made in your browser
application correct?
Has the administrator set up an
IP Filter function?
The SNMP Read Community
settings function as passwords
to control read and write
access to the machine via
SNMP.
Does the version of your
browser application support
operation using COMMAND
CENTER?
Does the version of your
browser application support
operation using COMMAND
CENTER?
Has the administrator set a
password?
Is the printer or scanner
currently in operation?
Corrective Action
Turn the power on to this
machine, wait until it is a ready
state, and try to access
COMMAND CENTER.
Connect the network cable
properly.
Perform the network settings
from the operation panel.
Contact your network
administrator for information on
the appropriate settings.
Enter the correct IP address.
Check with your network
administrator to make sure the
correct IP address has been
designated for this machine.
Check the settings made in
your browser application. For
details, refer to the Help
function, etc. in your browser
application.
Access COMMAND CENTER
from an approved IP address.
Access COMMAND CENTER
from an approved Read
Community.
Use a browser application that
supports operation using
COMMAND CENTER.
Use a browser application that
supports operation using
COMMAND CENTER.
Enter the appropriate
password.
Settings are not possible while
the printer or scanner is in
operation. Wait until the
operation has been completed.
Reference
Page
Chapter 3,
Basic
Operation
Guide
Chapter 3,
Basic
Operation
Guide
3-4
3-6
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6-12
6-14
6-2
6-2
6-7
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