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General Guidelines
Symptom
Nothing lights on the
operation panel when
the power switch is
turned on.
No copies delivered
after Start is
pressed.
Blank copies.
Light copies.
Dark copies.
Dirty copies.
OPERATION GUIDE
6 Troubleshooting
The table below provides basic solutions for problems you may encounter with the
machine. We suggest you consult this table to troubleshoot the problems before
calling for service.
Check Item
Is the power plug connected to
an AC outlet?
Is there some indication of the
trouble on the operation panel?
Were the originals placed
correctly?
Is the copier in the Auto
Exposure Adjustment mode?
Is the copier in either the
Photo, Text+Photo, or Text
mode?
Is the copier in the EcoPrint
mode?
Is the Add Toner indicator lit?
Is the copy paper damp?
Is the copier in the Auto
Exposure Adjustment mode?
Is the copier in either the
Photo, Text +Photo, or Text
mode?
Is the platen or the optional
document processor dirty?
Corrective Action
Connect the plug to an AC
outlet.
Check the appropriate
response to that indication and
perform the corresponding
procedure.
When placing originals on the
platen, place them face-down.
When setting originals in the
optional document processor,
place them face-up.
Perform the Auto Exposure
Adjustment procedure.
Adjust the exposure to the
correct level.
Select an image quality mode
other than the EcoPrint mode.
Replace the toner container.
Replace the copy paper with
new paper.
Perform the Auto Exposure
Adjustment procedure.
Adjust the exposure to the
correct level.
Clean the platen and/or the
optional document processor.
Clean the charger.
Reference
—
page 6-3
page 4-1
—
—
page 4-1
—
page 5-1
page 2-1
—
page 4-1
page 5-1
page 5-4
6-1
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