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en Troubleshooting
Fault
The control panel
cannot be opened.
The appliance re-
quests descaling
without the counter
appearing in ad-
vance.
The appliance
prompts you to rinse
it.
"Fill water tank" ap-
pears in the display
even though the wa-
ter tank has been
filled.
Buttons are flashing.
"Plopping" sounds
can be heard when
cooking with steam.
The appliance hums
during operation and
after it is switched off.
During simple mi-
crowave operation,
the cooking compart-
ment becomes hot.
The interior lighting
does not work.
40
Cause and troubleshooting
Malfunction
1.
Call the after-sales service.
→ "Customer Service", Page 41
2.
If there is water in the water tank, empty the water tank:
Open the appliance door.
‒
Grip on the right and left below the control panel.
‒
Slowly pull out the control panel and push it upwards.
‒
The set water hardness range is too low.
1.
Descale the appliance.
→ "Descaling", Page 35
2.
Check the water hardness and set this in the basic settings.
→ "Basic settings", Page 28
During the descaling, the power supply is interrupted or the appliance is switched off.
▶
Rinse the appliance.
→ "Descaling", Page 35
The water tank has not clicked into place.
▶
Insert the water tank correctly so that it engages in the holder.
→ "Filling the water tank", Page 19
The water tank has fallen out. Shaking has caused parts to come loose in the water tank.
The water tank is leaking.
▶
Order a new water tank.
→ "Customer Service", Page 41
Malfunction
▶
Do not use deionised or filtered water.
→ "Determining the water hardness before switching on the appliance for the first time",
Page 15
The sensor is defective.
▶
Call the after-sales service.
→ "Customer Service", Page 41
Condensation has formed behind the control panel.
No action required. As soon as the condensation has evaporated, the buttons no longer
flash.
Water vapour requires the cold/heat effect for frozen food.
No action required.
Functional test of the pump creates operating noise.
No action required.
The drying function is switched on.
To prevent condensation from forming when the appliance is in microwave-only mode, the
appliance automatically switches on an additional heating element when it is set to 600 W
or 800 W. The cooking result is not affected by this.
▶
You can change the basic setting for the drying function during microwave operation.
→ "Basic settings", Page 28
Observe the information on operating with microwave.
‒
→ "Microwave", Page 21
Basic setting has been changed.
▶
Change the basic setting for the lighting.
→ "Basic settings", Page 28
The LED light is defective.
▶
Call the after-sales service.
→ "Customer Service", Page 41
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