Troubleshooting - Radio Flyer FLYER FOLDING CARGO Owner's Manual

Issue Possible Reason
The battery has been fully drained
The battery is not fully seated or installed
into its dock
The eBike does
not work or
appear to turn
There is a connection issue
on
The brakes are depressed, not allowing
the motor to activate
The battery is not fully charged and
cannot provide full power
The eBike
feels slow to
The brakes are applied and slowing down
accelerate and the eBike
will not reach
top speed
The eBike is fully loaded or overloaded
The battery is not fully charged and
cannot provide full power
The brakes are applied and slowing down
the eBike
The eBike's
range is reduced
The eBike is fully loaded or overloaded
The terrain is very rough or hilly
The battery is not fully seated or installed
into its dock
The battery does
The charger is not fully connected to the
not charge
battery charge port well
The outlet used does not have power
The brakes are rubbing
The eBike is
making an odd
A cable is loose and hitting something
noise when
moving
The motor or wheel is damaged

Troubleshooting

Corrective Action
Recharge the battery using the manufacturer
provided charger
Remove the battery from the eBike; reinsert
the battery and fully seat it into the battery's
dock to ensure a connection
Check the connections and wires that are
visible on the eBike, repair or clean and
connections in a poor state
The brake levers contain a small switch that
automatically stops the motor if depressed;
for the motor to engage, make sure that the
brakes are in the fully open or released position
Recharge the battery; note that speed and
acceleration will worsen when the battery is
nearly depleted
Check to see if the brakes are rubbing when
riding, adjust the brakes to allow for easier
wheel movement
Reduce the load to go faster; note that the
weight loaded on the eBike will impact the
acceleration and top speed of the eBike
Recharge the battery between uses and
ensure that the battery is fully charged before
riding; note that range is directly related to the
battery's charge level
Check to see if the brakes are rubbing when
riding, adjust the brakes to allow for easier
wheel movement
Reduce the load to go further; note that the
weight loaded on the eBike will impact the
range
Rough surfaces and inclines make the eBike
work harder, riding in these conditions will
reduce the range
Remove the battery from the eBike; reinsert
the battery and fully seat it into the battery's
dock to ensure a connection.
Disconnect the charger from the charger port;
reconnect and fully insert into the charger port
Charge the battery at a different power socket
Adjust the brakes to allow for easier wheel
movement
Look to see if any wires are rubbing against
moving parts, move or restrain them with zip
ties if needed
Inspect the motor and wheel for damages,
replace if needed
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