Empatica EmbracePlus Instructions For Use Manual page 17

Your username and password have been provided to you by the
operating institution in a document called "participant credentials". As a
user of EmbracePlus and the Care App, you do not have the possibility
to change or reset your password. If you are disconnected from the Care
App and you are not able to find your "participant credential", contact
the operating institution to receive new credentials.
SOFTWARE UPDATES AND PATCHES
On iOS and Android, the Care App should be updated as soon as a new
version becomes available. When a new version becomes available, the
Care App will notify the user through a specific on-screen notification.
Clicking the notification will access the Apple App Store in the case of
iOS or the Google Play Store in the case of Android, where the
up-to-date version can be downloaded.
EmbracePlus firmware should be updated as soon as a new version
becomes available. When a new version becomes available, the Care
App will automatically update the EmbracePlus firmware if the
companion device has cellular data or WiFi connection. The firmware
update process will take approximately 30 seconds, during which
EmbracePlus will not collect data. As soon as the update is completed,
EmbracePlus will restart and data collection will resume. No user
interaction is needed during the firmware update process.
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