Allure Ec-Smart-Vue Communicating Sensor Troubleshooting - Distech Controls ECLYPSE APEX User Manual

CHAPTER 17
Allure EC-Smart-Vue Communicating
Sensor Troubleshooting
Symptom Status
When the Allure EC-
Smart-Vue sensor is
connected to a
Controller, the LCD Firmware upgrade in
display on the sensor is progress
blank with the backlight
ON for about 30 to 45
seconds
Table 35: Allure EC-Smart-Vue Sensor Normal Operation
Symptom Possible Cause
Is the Allure EC-Smart-
Vue sensor connected
to the controller?
Is power being
supplied to the
Allure EC-Smart-Vue
controller?
sensor screen is blank
Is the cable connected
& back light is off
to the controller and
Allure EC-Smart-Vue
sensor?
Was the patch cable
made onsite?
Is the address
correctly set to a
unique address?
Is the device too far
Device is not
from controller?
communicating with
Is there a configuration
controller
problem?
Have the subnetwork
EOL settings been
correctly set?
Allure EC-Smart-Vue
sensor motion detector
window indicator is
Does the connected
always ON
controller have Allure
EC-Smart-Vue sensor
The Motion or CO
2
firmware that supports
output of the
the motion and CO
associated ComSensor
sensor?
block always reads
NULL in EC-
gfx Program
Immediately after
The CO2 sensor installing the Allure
readings are too high, EC-Smart-Vue sensor
too low, or inconsistent with CO
between sensors the CO
readings incoherent?
ECLYPSE APEX

Allure EC-Smart-Vue Communicating Sensor Troubleshooting

Description
Wait for the upgrade to complete. Do not disconnect the Allure EC-Smart-
Vue sensor from the controller as the upgrade will only restart once it is
reconnected.
Solution
Verify that the Allure EC-Smart-Vue sensor is connected to the controller
and that the patch cables are plugged-in to the connectors. See
Subnetwork Data Bus
There may be no power being supplied from the controller. Check if the
controller has power or if the controller's internal fuses have blown or
tripped.
Verify wiring.
Verify that the RJ-45 crimp connectors were installed on the cable correctly.
See Cat 5e Cable Subnetwork Data Bus
Each Allure EC-Smart-Vue sensor must be set to a unique address for each
controller. See
Smart-Vue Sensor.
Verify the distance between the device and the controller. See
Data Bus Length.
With EC- gfx Program, check the configuration of the sensor, for example, is it
enabled? Refer to the EC- gfx Program User Guide for more information.
Only the last module on the subnetwork data bus must have its EOL
termination set to ON. See the figures in section
When the Allure EC-Smart-Vue sensor is connected to a controller, its
firmware is loaded from the controller. In this case, the controller has an
earlier version of Allure EC-Smart-Vue sensor firmware that does not
support the motion or CO
Vue sensor firmware, download the firmware from the Software Center and
2
refer to the firmware upgrade procedure in the EC- gfx Program User Guide.
If the CO sensor readings seem unusual or show inconsistencies between
2
sensors in the same building right after installation, the following reasons
should be taken into consideration:
sensors, are -Concentration levels in each space may be different
2
sensor
-The installer may have unintentionally blown into the sensor while installing
2
it.
for more information.
for more information.
Commissioning a Connected VAV Controller with an Allure EC-
sensor. To upgrade to the latest Allure EC-Smart-
2
Cat 5e Cable
Subnetwork
EOL Terminations.
167