Distech Controls ECLYPSE APEX User Manual
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Distech Controls ECLYPSE APEX User Manual

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Summary of Contents for Distech Controls ECLYPSE APEX

  • Page 1 ECLYPSE APEX User Guide...
  • Page 2 ©, Distech Controls Inc., 2021. All rights reserved. While all efforts have been made to verify the accuracy of information in this manual, Distech Controls is not responsible for damages or claims arising from the use of this manual. Persons using this man-...

  • Page 3: Table Of Contents

    ABLE OF ONTENTS CHAPTER 1 Introduction...............................  9 Overview .............................. 9 About the ECLYPSE APEX Controller.................. 9 About the IP Protocol Suite...................... 9 About BACnet®.......................... 9 About This User Guide.......................... 9 Purpose of the User Guide ...................... 9 Referenced Documentation ...................... 9 ECLYPSE Introduction........................
  • Page 4 Supported RADIUS Server Architectures.......................  43 Overview .............................. 43 Authentication Fallback.......................  43 RADIUS Server Architectures ........................  44 Local Credential Authentication .................... 44 ECLYPSE-Based Centralized Credential Authentication............ 45 EC-Net-Based Centralized Credential Authentication .............. 46 Configuring the EC-Net Station's RestService................ 47 ECLYPSE APEX...
  • Page 5 IoT ................................ 95 IoT Configuration ........................ 95 IoT Best Practices........................ 97 Docker Container Deployment Example.................. 98 BLE Room Devices .......................... 99 BLE Room Devices........................ 100 Beacons ............................  104 CHAPTER 9 Configuring the ECLYPSE Wi-Fi Adapter Wireless Networks.............. 107 ECLYPSE APEX...
  • Page 6 ECB-PTU Line-Powered Controllers.................. 124 Using Repeaters to Extend the Data Bus ....................  125 Device Addressing .......................... 127 About the MAC Address ...................... 127 BACnet MS/TP Data Bus Token-Passing Overview.............. 128 About Tuning the Max Info Frames Parameter.................  128 ECLYPSE APEX...
  • Page 7 About Tuning the Max Master Parameter .................  129 Setting the Max Master and Max Info Frames ................ 129 Default Device Instance Number Numbering System for Distech Controls’ Controllers...  129 Adopting a Numbering System for MAC Addresses, Device Instance Numbers, and Network Numbers ...........................
  • Page 8 Resetting or Rebooting the Controller ...................... 163 Resetting or Rebooting the Controller.................... 163 CHAPTER 16 ECY Controller Troubleshooting........................ 164 CHAPTER 17 Allure EC-Smart-Vue Communicating Sensor Troubleshooting.............. 167 CHAPTER 18 Wi-Fi Network Troubleshooting Guide ...................... 169 CHAPTER 19 Single Sign On (SSO) Troubleshooting...................... 170 ECLYPSE APEX...

  • Page 9: Introduction

    About the ECLYPSE APEX Controller The ECLYPSE APEX Controller is a modular and scalable platform that is used to control a wide range of HVAC applications. It uses IP protocol to communicate on wired Ethernet networks and Wi-Fi to communication on wireless networks.

  • Page 10: Eclypse Introduction

    The ECLYPSE series is a modular and scalable platform that is used to control a wide range of HVAC applications. It supports BACnet/IP communication and is a listed BACnet Building Controller (B-BC). The ECLYPSE APEX Controller consists of an automation and connectivity server with built-in power supply, and I/O extension modules.

  • Page 11: Acronyms And Abbreviations Used In This Document

    Remote Authentication Dial-In User Service REST Representational State Transfer Remote Terminal Unit (for Modbus) SSID Service Set IDentification Transmission Control Protocol User Datagram Protocol Uniform Resource Locator Universal Serial Bus Virtual Private Network Wide Area Network Wi-Fi Protected Access World Wide Web ECLYPSE APEX...

  • Page 12: Internet Protocol Suite Fundamentals

    (missing data packets are re-transmitted) and this data stream has a port number for addressing a specific application at the destination host computer. Session layer (data): This layer implements the protocol to open, close, and manage a session be- £ tween applications such that a dialog can occur. ECLYPSE APEX...
  • Page 13 Applications layer: This layer implements the process-to-process communications protocol that in- £ cludes among other services the BACnet/IP protocol, programming, debugging, WWW, and so on. All of the above IP suite protocol layers must be fully functional for any two devices or controllers to communicate with each other. ECLYPSE APEX...

  • Page 14: Ipv4 Communication Fundamentals

    If your router supports DHCP and you have access to the router’s configuration interface, this is the most straight-forward way to configure your network. Ensure that all devices that require a fixed IP ad- dress use a manually assigned IP address. ECLYPSE APEX...

  • Page 15: Fixed Ip Address Or Hostname Management

    BBMD allows broadcast message to pass through a router: on each subnet, a single device has BBMD enabled. Each BBMD device ensures BACnet/IP connectivity between subnets by forwarding broadcast messages found on its subnetwork to each other, and then onto the local subnetwork as a broadcast message. See BBMD Settings. ECLYPSE APEX...

  • Page 16: Cidr Addressing

    Each IP address class has a private address range. Private IPv4 addresses cannot be routed over the Internet. Distech Controls IP controllers will normally be assigned to a private IP address and are connected to the LAN ports of a router, thereby keeping them behind a firewall from the internet while allowing them to freely communicate to each other and to other trusted devices.

  • Page 17: Default Gateway

    If you do not know the address of your DNS server(s), try the following publicly-available DNS server addresses: primary = 8.8.8.8 and secondary = 4.4.4.4 Some ECLYPSE controller services use DNS to resolve Web addresses thereby allowing the service to operate. See ECLYPSE Services that Require Internet Connectivity. ECLYPSE APEX...

  • Page 18: About Routers, Switches, And Hubs

    Most routers allow you to open a port in the firewall so that WAN traffic received at a specific port num- ber is always forwarded to a specific LAN IP address. The standard port numbers used by ECLYPSE controllers is explained in chapter IP Network Protocols and Port Numbers. ECLYPSE APEX...

  • Page 19: Ip Network Segmentation

    Figure 4: Network Segment for HVAC IP Controllers with a Wireless Access Point If a wireless router is unavailable or is out-of-range, an ECLYPSE Wi-Fi adapter can be connected to an controller’s USB port to add wireless connectivity. See Wireless Network Connection. ECLYPSE APEX...

  • Page 20: Ip Network Protocols And Port Numbers

    RestService and and dashboard functions to a Web browser operator WebService. interface. Web Configuration Interface: This is the network configuration interface for wired and wireless IP network interfaces. ECLYPSE APEX...
  • Page 21 5556 (UDP) broadcast packets to X-Point bridge devices on the subnet. UDP port 5551 is used by the Eclypse-nECY nLight nLight 5551 (UDP) gateway to send/receive nLight unicast packets to X- Point bridge devices on the subnet. ECLYPSE APEX...

  • Page 22: Eclypse Services That Require Internet Connectivity

    DNS server 53 (UDP, TCP) default uses an internet DNS. If the local network has a DNS, set its IP address in Network Settings. Weather Service requires internet access through port Weather Service 443 (TCP) 443 to receive information. ECLYPSE APEX...

  • Page 23: Connecting Ip Devices To An Ip Network

    Jacket Cable - Without Connectors 100 Crimp RJ 45 Connectors CB-W5506E CB-W5506E Table 2: Distech Controls Recommended Cable Types to use for the Cat 5e Cable Subnetwork Bus 1. Outer cable diameter – This does not take into account the RJ-45 connector. ECLYPSE APEX...

  • Page 24: About The Integrated Ethernet Switch

    This is shown below. To Other IP Devices Wired Router / Switch The Router / Switch’s Spanning Tree Protocol has Blocked this Port Figure 6: Wired Network Connection: Spanning Tree Protocol – Normal Operation ECLYPSE APEX...

  • Page 25: Connecting The Network Cable To The Controller

    To wirelessly connect to a controller for the first time, see First Time Connection to an ECLYPSE Con- troller. To configure a Wi-Fi adapter, see Network Settings. See also chapter Configuring the ECLYPSE Wi-Fi Adapter Wireless Networks ECLYPSE APEX...

  • Page 26: About The 2.4 Ghz Ism Band

    20 MHz while the channel spacing is 5 MHz. If one Wi-Fi network is using channel 1 that is in close proximity to another Wi-Fi network that is using channel 2, there will be significant inter- channel overlap and interference. Data throughput is reduced as a result. ECLYPSE APEX...

  • Page 27: Radio Signal Range

    The following table shows the different types of building materials and range reduction: Wall Material Range Reduction vs. LoS Wood, drywall, glass (uncoated, without metal) 0 – 10% Brick, particle board 5 – 35% Metal, steel-reinforced concrete, mirrors. 10 – 90% Where to Locate Wireless Adapters ECLYPSE APEX...

  • Page 28: Where To Locate Wireless Adapters

    The most common guidelines to remember when installing the Wi-Fi Adapter is to keep it at least 1” (2.5 cm) away from metal, and never install the Wi-Fi Adapter in- side a metal enclosure (relay panels, junction box, etc.). ECLYPSE APEX...
  • Page 29 Antenna & receiver installed on top or side panel Antenna & receiver Antenna & receiver NOT to be installed installed directly on metal inside the metal panel should be avoided enclosure Figure 14: Wi-Fi Adapter Position on Fan Coil Unit ECLYPSE APEX...

  • Page 30: Planning A Wireless Network

    1. Retrieve a copy of your floor plans and a compass. Figure 15: Copy of floor plan and a compass 2. Mark relevant radio shadings into floor plan such as: fire protection walls, lavatories, staircases, el- evator shafts and supply areas. Figure 16: Mark relevant radio shadings ECLYPSE APEX...
  • Page 31 Even after careful planning, range and signal tests should be done during installation to verify proper reception at the Wi-Fi Adapter positions. Unfavorable conditions can be improved by changing the antenna position or by adding a router closer to the controller(s). ECLYPSE APEX...

  • Page 32: Eclypse Wi-Fi Adapter Connection Modes

    Use Wi-Fi to Eliminate Ethernet Cables Wireless Router Interconnection Through Wi-Fi Internet Router Eliminate Ethernet Cables Figure 18: Leveraging Existing Wireless Infrastructure by Eliminating Ethernet Cables To configure the Wi-Fi client connection mode, see Setting up a Wi-Fi Client Wireless Network. ECLYPSE APEX...

  • Page 33: Wi-Fi Access Point

    Controller-to- Controller Interconnection : Use Wi - Fi to Wirelessly Connect other Controllers Wireless Access Point Internet Controller Interconnection Through Wi - Fi Router Wired - to- Wireless Bridge Eliminate Ethernet Cables Figure 20: Using an APEX Controller as a Wireless Bridge ECLYPSE APEX...

  • Page 34: Wi-Fi Hotspot

    The access point / hotspot can provide Wi-Fi access to other Wi-Fi enabled clients. Wireless Bridge Use Wi-Fi to Jump Open spaces Internet Wi-Fi Adapter in Wi-Fi Adapter in Access Point Mode Client Mode Router Wireless to Wired IP Wired Bridge Figure 22: Using an ECLYPSE Controller as a Wireless Bridge ECLYPSE APEX...
  • Page 35 1. The number of devices is limited by the total number of clients the router is able to support. 2. It can support many controllers acting as wireless to wired bridges. 3. Each wireless to wired bridge controller can support up to 15 controllers. ECLYPSE APEX...

  • Page 36: Wireless Network Commissioning Architectures

    Subnet 1 Wi-Fi Wired IP Client Daisy Chain Wi-Fi Client Wi-Fi Access Point Wi-Fi Client Wi-Fi Client Wi-Fi Client Wi - Fi Client Wi-Fi Client Wi-Fi Access Point Wi-Fi Client Wi-Fi Client Figure 25: Client to Access Point Configuration ECLYPSE APEX...

  • Page 37: Client To Hotspot Configuration

    ECLYPSE Controller Wi-Fi Client Wi-Fi Wired IP Client Daisy Chain Wi-Fi Access Point Wi -Fi Client Wi -Fi Client Wi -Fi Client Laptop 2 Wi-Fi Client Wi-Fi Access Point Wi-Fi Client Wi-Fi Client Figure 26: Client to Hotspot Configuration ECLYPSE APEX...

  • Page 38: First Time Connection To An Eclypse Controller

    During controller installation, peel the MAC address sticker off the controller’s box and put it on the floor plan where the controller has been installed. This MAC address is used as part of the controller’s factory-default Wi-Fi access point name and its hostname. ECLYPSE APEX...

  • Page 39: Ethernet Network Connection

    Two or more controllers can be connected to the network by daisy-chaining them together by using Cat 5e network Cables to connect the Ethernet Switch Sec(ondary) connector of one controller to the Ethernet Switch Pri(mary) connector of the next controller. ECLYPSE APEX...

  • Page 40: Wi-Fi Network Connection

    Either of the controller’s two USB HOST ports can be used to connect the wireless adapter. To Wireless Adapter Connected VAV Controller Cable Assembly USB Plug Cable Assembly USB Plug ECLYPSE APEX Controller To Wireless Adapter Figure 29: Connecting the Wireless Adapter to the Controller’s USB HOST Port ECLYPSE APEX...

  • Page 41: Configuring The Controller

    For example, the sticker on the side of a controller shows that its MAC address is 76:a5:04:cd:4a:d1. Connect to the controller’s Web interface as follows: 1. Open your Web browser. 2. In the Web browser’s address bar, type https://eclypse-cd4ad1.local and click Go. ECLYPSE APEX...

  • Page 42: Using The Controller's Ip Address In The Web Browser

    It is important to create new user accounts with strong passwords to protect the controller from unau- thorized access. See User Management, Securing an ECLYPSE Controller, Supported RADIUS Server Ar- chitectures. Next Steps In Network Settings, configure the controller’s network parameters so that they are compatible with your network. See ECLYPSE Web Interface. ECLYPSE APEX...

  • Page 43: Supported Radius Server Architectures

    ECLYPSE controller will be locked out from the controller. It is particularly important for admin user credentials to be cached on each controller as an admin user can change the controller’s network connection parameters that may be at cause for the loss of connectivity to the RADIUS server. ECLYPSE APEX...

  • Page 44: Radius Server Architectures

    EC-Net station’s and C RestService. Each credential database must also have the credentials for each user that will login to ECLYPSE controller A (for example, administrators, direct connection EC- gfx Program users, ENVYSION users, etc.). See User Management. ECLYPSE APEX...

  • Page 45: Eclypse-Based Centralized Credential Authentication

    A’s RADIUS Server is lost, users that have previously authenticated themselves with the Cache B ECLYPSE controller A’s RADIUS Server credential database on a given controller will still be able to login to those controllers as their credentials are locally cached. ECLYPSE APEX...

  • Page 46: Ec-Net-Based Centralized Credential Authentication

    RADIUS Server is lost, users that have previously authenticated themselves with EC-Net Cache A and B station’s RADIUS Server credential database on a given controller will still be able to login to those controllers as their credentials are locally cached. ECLYPSE APEX...

  • Page 47: Configuring The Ec-Net Station's Restservice

    (username and password). When one or more ECY Series controllers subscribe to a RADIUS server, this RADIUS server provides centralized user management to control which users have access to any of these ECY Series controllers. Figure 35: Typical Radius Service Configuration See also Setting Up the SSO Functionality through a Radius Server ECLYPSE APEX...

  • Page 48: Information Technology Department-Managed Centralized Credentials Authentication

    To configure an EC-Net station to connect to an LDAP server, refer to the EC-Net LDAP Active Direc- tory Configuration Guide and LDAP User Service. ECLYPSE APEX...

  • Page 49: Eclypse Web Interface

    The ECLYPSE controller has a web-based interface that allows you to view system status, configure the controller, update the controller’s firmware, and access applications associated to your projects. Figure 37: Example of an ECLYPSE Controller’s Web Interface Welcome Home Page (options may vary) ECLYPSE APEX...

  • Page 50: Web Interface Main Menu

    We recommend you choose a strong password for the 'admin' account as it gives full control over the controller. User Management, Securing an ECLYPSE Controller, and Supported RADIUS Server Architectures. To Change Your Password 1. To change your password, click the profile icon and select Change Password. ECLYPSE APEX...
  • Page 51 ECLYPSE Web Interface 2. Enter your current password and click Next. 3. Enter the new password twice to confirm and click Next. Your password is changed. Click the show password icon to see the password you are entering. ECLYPSE APEX...

  • Page 52: Network Settings

    DHCP server. DNS servers. See Domain Name System (DNS). Secondary DNS When making changes to the network settings, click Apply to apply and save the changes. You can click refresh to refresh the information in the screen. ECLYPSE APEX...

  • Page 53: Wireless Configuration

    The Service Set IDentification (SSID) for a Wi-Fi hotspot. This parameter is case sensitive. When this controller’s active mode is configured as a: Network Name For Hotspot: set a descriptive network name that other wireless clients will use to find this hotspot. ECLYPSE APEX...
  • Page 54 Sets the wireless mode (wireless G or wireless N). Wireless N mode is backwards compatible with Wi-Fi Mode wireless G and B. Wireless G mode is backwards compatible with wireless B. Click to refresh the information in the list. Apply Click Apply to apply and save the changes ECLYPSE APEX...

  • Page 55: Network Diagnostics

    A weaker signal strength will have a more negative number. For example, a receive signal strength of -35 dBm is much stronger than a receive signal strength of -70 dBm. RX rate (Mbps) Receiving data rate from the target. ECLYPSE APEX...
  • Page 56 ECLYPSE Web Interface Figure 41: Network Diagnostics – Ping Monitor Item Description Ip Address Target Enter the corresponding controller’s IP address for its Wi-Fi interface in Ip Address Target. Start Starts graphing the monitored data. Clear Clears the graph. ECLYPSE APEX...

  • Page 57: Bacnet Settings

    This property is exposed on the BACnet network as a device object property. Export BACnet Object Export all controller BACnet variables to a file (.csv). List Click to refresh the information in the list. Apply Click Apply to apply and save the changes ECLYPSE APEX...

  • Page 58: Routing

    Click Apply to apply and save the changes. Network IP Ports This sets the IP network configuration parameters (on-board port) as well as the BACnet Broadcast Management Device (BBMD) and Foreign Device for intranetwork connectivity. Figure 44: BACnet IP Configuration - Network IP Ports ECLYPSE APEX...
  • Page 59 4. In the Port field, enter the port number for the BACnet service of the BBMD located on the other subnetwork. 5. Click OK. You can also edit or delete a BBMD selected from the list using the Edit icon or Delete icon provided. ECLYPSE APEX...

  • Page 60: Network Ms/Tp Ports

    For the ECY series controller, this should be set to 20. See Setting the Max Master and Max Info Max Info Frames Frames. Click to refresh the information in the list. Apply Click Apply to apply and save the changes. ECLYPSE APEX...

  • Page 61: Diagnostics

    If you configure an ECLYPSE controller in client mode, you can only choose the Welcome page dis- played to a user. Any other information will be retrieved from the remote server. The Welcome page chosen in client mode has priority over the one configured in the server. ECLYPSE APEX...
  • Page 62 Figure 48: Adding Users in Server Mode 1. Click the Add User icon to add a new user or select a user and click edit to edit an ex- isting user. The User Details window is displayed. Figure 49: Adding a User ECLYPSE APEX...
  • Page 63 Advanced Settings, and Bluetooth settings. Facilities Manager Allows read/write access for the PIN Code, Advanced Settings, and Bluetooth settings. Space Owner Allows read access for the PIN Code, and read/write access for Advanced Settings. Table 4: BLE Room Device Roles ECLYPSE APEX...
  • Page 64 Server, essentially the credentials and roles (see Adding a User in Server Mode). This user’s Welcome page however will have priority over the page defined in the Server mode. Figure 52: Adding a User in Client Mode ECLYPSE APEX...
  • Page 65 OR 192.168.0.10/#/bacnet, remove the hostname or IP Address so that the URL be- comes /eclypse/envysion/index.html or /#/bacnet. 4. Click Save. To edit an existing user, select the user from the list and click the edit icon and to remove, click the delete icon ECLYPSE APEX...

  • Page 66: Password Policy

    Minimum number of numbers (0 to 9) required to compose the password. Symbols Minimum number of symbols (for example, =, +, &, ^, $, etc.) required to compose the password. Click to refresh the information in the list. Apply Click Apply to apply and save the changes. ECLYPSE APEX...

  • Page 67: Radius Server/Client Settings

    This same key must be copied to any RADIUS client. Click to copy the shared key to the clipboard. Click to refresh the information in the list. Apply Click Apply to apply and save the changes ECLYPSE APEX...

  • Page 68: Radius Client Settings

    Users that have already authenticated themselves with the RADIUS server and then the connection to the RADIUS server is lost, these users will still be able to login to the con- troller as their successfully authenticated credentials are locally cached. ECLYPSE APEX...

  • Page 69: Single Sign On (Sso) Settings

    Network Utility when configuring the SSO parameters for your controllers. The SSO requires HTTPS to function properly. HTTP cannot be enabled and will automatically be disabled when SSO is activated. See also Setting Up the SSO Functionality. ECLYPSE APEX...

  • Page 70: Sso Server Settings

    Client Settings tab allows you to select the type of client mode for the Client controller(s). When Type is set to Single Sign On (SSO), the controller will use the SSO server for authentication. Figure 60: Client Settings - Type ECLYPSE APEX...
  • Page 71 Click the show password icon to see the password you are entering. Confirm Recovery Password In order for the recovery to work, we highly recommend you do not forget your recovery password. If so, a factory reset will be required. ECLYPSE APEX...

  • Page 72: Setting Up The Sso Functionality

    1. Open a web browser or a new tab in the current Web browser. 2. Enter the IP address of the controller that will become the Client (e.g., 192.168.0.22). The ECLYPSE Login page is displayed. 3. Enter your credentials to log in. The ECLYPSE home page is displayed. ECLYPSE APEX...
  • Page 73 5. Select the Client Settings tab to setup the SSO client. 6. In Type, select Single Sign On. Additional fields are displayed. Figure 64: SSO Client Settings 7. In Server IP Address, enter the server IP address of the controller that is configured as the Server (e.g., 192.168.0.10). ECLYPSE APEX...
  • Page 74 To switch from the SSO Mode to Radius or Local Mode, you will be asked to log in to the remote or local server. These credentials are the ones associated to the server you wish to switch to. ECLYPSE APEX...

  • Page 75: Setting Up The Sso Functionality Through A Radius Server

    This procedure is explained in three parts, in the following order: Setting up the RADIUS server in EC-Net £ Setting up the Radius client/SSO server in the ECLYPSE Web configuration interface £ Setting up the SSO client £ See also Configuring the EC-Net Station's RadiusService ECLYPSE APEX...
  • Page 76 4. Make sure that Licensed is set to true. This is true when the RadiusService is licenced on this sta- tion and is available. For more information about support pack licensing, see Licensing the EC-Net Support Package for a Non-Distech Controls Brand Station in the EC-gfxProgram Getting Started Guide.
  • Page 77 This exact access token will be needed to setup the SSO clients (see Setting Up the SSO Client). 13. Click Apply. Setting Up the SSO Client Setting Up the SSO Client. ECLYPSE APEX...

  • Page 78: Certificate Authentication With Sso

    When restarting the Web browser, you will no longer get a message stating that your connection is NOT secure, but rather a Secure green padlock icon will appear in the URL bar to indi- cate a secure connection. ECLYPSE APEX...

  • Page 79: System Settings

    The Wired IP (wired Ethernet connection) and Wifi Key (wireless connection) sections provide informa- tion such as the IP address, subnet mask, gateway and Mac address The Mac Address is the same for both Primary (PRI) Wired Ethernet connection (ETH0) and the Secondary (SEC) Wired Ethernet connection. ECLYPSE APEX...

  • Page 80: Updating The Firmware

    When a user sends a delete action on the Rest API. Rest_Get When a user sends a read action on the Rest API. Web_Interface When a user performs an action on the Web interface. The .csv file displays the event details in the following information columns: ECLYPSE APEX...

  • Page 81: Extensions

    The Extensions tab is used to update the ECY Series Controller’s I/O extension modules. It also dis- plays the extension module version and hardware ID. Figure 69: Extensions tab 1. In the Extensions tab, click Update. The Extension Firmware Update window is displayed. Figure 70: Extensions Firmware Update Window ECLYPSE APEX...

  • Page 82: Location And Time

    If weather is enabled, weather information is pushed to the weather block within EC- gfx Program, where it can be used in the control logic. It will also be pushed to the ECx-Display, if connected to the ECLYPSE controller. ECLYPSE APEX...

  • Page 83: Web Server Access

    HTTP When Single Sign On (SSO) is enabled, HTTP is not available. Set this to enable the secure Webserver on this controller. Connections to this sever are encrypted HTTPS which helps to prevent eavesdropping thereby keeping passwords secure. ECLYPSE APEX...
  • Page 84 2. Click Export Authority Public Key to save the certificate on your PC. 3. Save the file on your PC. 4. Distribute this file to all PCs that will connect to this controller. 5. Install the certificate on the PC by double-clicking it in Microsoft Windows Explorer. 6. Click Open. ECLYPSE APEX...
  • Page 85 ECLYPSE Web Interface Figure 73: Certificate Security Warning 7. Install the certificate in the Trusted Root Certification Authorities store. Click Install Certificate. Figure 74: Installing the Certificate on the PC ECLYPSE APEX...
  • Page 86 8. Select Place all certificates in the following store. Click Browse. Figure 75: Selecting the Store 9. Select Trusted Root Certificate Authorities and click OK. Figure 76: Selecting the Trusted Root Certification Authorities Store 10. Click Next. Click Finish. 11. Accept the warning. Click Yes. ECLYPSE APEX...
  • Page 87 Backup the certificate in case it will be needed: right-click the certificate and select All Tasks\Export. 4. Delete the certificate: right-click the certificate and select Delete. When you connect to the controller, your browser will ask you to accept the new HTTPS security cer- tificate. ECLYPSE APEX...

  • Page 88: Licenses

    Web server the license is imported and a message is displayed to confirm the successful Server file import. Saves the controller’s license file to your PC. Select Export to PC to download a .zip file of the license. Export To PC Click to refresh the information in the list. ECLYPSE APEX...

  • Page 89: Backup And Restore

    Filename Name of the backup file. Restore Restore the selected backup file that is currently on your controller. Create Backup Start the backup process. See Creating a Backup. Import Backup Import a backup from your PC. From PC ECLYPSE APEX...
  • Page 90 2. In the Backup File Name section, enter the backup file name, and click Next. 3. In the Features section, select the data you wish to backup and click Next. 4. Select the ENVYSION projects you wish to backup and click Next. ECLYPSE APEX...
  • Page 91 6. In the Confirmation section, an overview of the data you selected to backup is displayed. Click Finish to create the backup. Keep in mind that space may be limited on your ECLYPSE controller therefore plan to remove the backup from the controller shortly after. ECLYPSE APEX...
  • Page 92 If no USB key is plugged in, the USB key option is grayed out. At this point you can insert a USB key but remember to refresh in order to make the option available. 3. In the Features section, select the data you wish to backup and click Next. ECLYPSE APEX...
  • Page 93 Click Finish to restore the backup. A status page is displayed to indicate that the data is being re- stored. Do not power off the device or close the browser window. You will automatically be redirected to the login page once the device is ready. ECLYPSE APEX...
  • Page 94 2. Select the features you want to restore. By default, all features are selected. To unselect some of the features, simply click the checkbox or use the Select All or Unselect All options. Click Next. 3. Select the ENVYSION projects to restore and click Next. ECLYPSE APEX...

  • Page 95: Iot

    You cannot restore a backup which was created in a more recent firmware version than the one you are restoring to. IoT Configuration The IoT tab is used to connect to the cloud. 1. Select the IoT from the sidebar menu. 2. Select either the IoT Hub or IoT Edge tab. ECLYPSE APEX...
  • Page 96 4. The device establishes a permanent connection to the IoT Hub or IoT Edge . To download the log files, click Download Logs. Log files contain information related to the connectivity of the controller to the cloud IoT Hub such as login attempts (success/failure) with timestamps: See the following example: ECLYPSE APEX...

  • Page 97: Iot Best Practices

    ECLYPSE Web Interface For more details on IoT connections, please refer to the Distech Controls Wiki at https://wiki.distech- controls.com/en/Azure-IOT/IOT-Edge IoT Best Practices To ensure optimum EC- gfx Program and ENVYSION performance and long-term stability, controller memory resource recommendations should be followed.

  • Page 98: Docker Container Deployment Example

    Node are shown. Each container is allocated 256 MB of memory and are sharing the resources of the same CPU core. In this deployment, the total recommended memory limit of 512 MB has been reached and no additional containers should be added. Netdata example: ECLYPSE APEX...

  • Page 99: Ble Room Devices

    ECLYPSE Web Interface Node Red Example: BLE Room Devices The BLE Room Devices tab enables web configuration of Distech Controls line of Bluetooth ® low en- ergy technology enabled devices, namely the Allure UNITOUCH™, the EC-Multi-Sensor-BLE, or the UNIWAVE. All devices must first be correctly programmed into the controller using EC- gfx Program be- fore they will appear in this tab.
  • Page 100 ECLYPSE Web Interface BLE Room Devices The BLE Room Devices main screen presents the details of the Bluetooth enabled room devices cur- rently programmed in your ECLYPSE controller. Figure 80: BLE Room Devices Web Page ECLYPSE APEX...
  • Page 101 Custom Actions configured in EC- gfx Program. See the EC- gfx Program User Guide for more information. Click to refresh the information in the list. Click Apply to apply and save all changes. Apply Table 5: BLE Room Device Configuration ECLYPSE APEX...
  • Page 102 Allure UNITOUCH, any person can have read access to the PIN code. This means that any person can potentially have unauthorized wireless access to temperature, lighting, and sunblind settings. Therefore, an unpopulated Space Owner list is not recommended and should be avoided. ECLYPSE APEX...
  • Page 103 13 characters for the UNIWAVE and 15 characters for the UNITOUCH, to ensure that the name is fully visible on the display. Cancel Click Cancel to abort all changes and close the dialogue box. Apply Click Apply to apply and save the changes. ECLYPSE APEX...

  • Page 104: Beacons

    The Reset button does not reset the Enabled field. Click Export to CSV to export your beacon data in a .csv file. This file includes the following details for each connected device: Export to CSV £ Room Name: the value entered in the Room Name field; ECLYPSE APEX...
  • Page 105 1. Select the device(s) to edit by checking the corresponding boxes to the left. You can also select all available devices at once, by checking the header box. 2. Click the edit icon located in the top left corner of the Beacons screen. Figure 84: Edit Beacons Dialogue Box ECLYPSE APEX...
  • Page 106 Click Reset to reset all the fields to their factory default values. Reset Cancel Click Cancel to cancel all the changes you have made in this screen. Apply Click Apply to apply all the changes you have made in this screen. Table 8: Beacons Editing Screen ECLYPSE APEX...

  • Page 107: Configuring The Eclypse Wi-Fi Adapter Wireless Networks

    Figure 85: Client Wireless Network Settings Configure the controller’s ECLYPSE Wi-Fi adapter mode as a Wi-Fi client as follows. 1. Set Wireless to On. 2. Set the Mode to Client. 3. Choose whether the SSID should be hidden or not. ECLYPSE APEX...

  • Page 108: Setting Up A Wi-Fi Access Point Wireless Network

    For example, if the controller’s wired connection is to a network that has an active DHCP server, access point clients can also use this DHCP server to automatically configure their IP connection parameters. See Wi-Fi Access Point for more information. ECLYPSE APEX...
  • Page 109 The default password must be changed before you can save and apply your changes to this page. 7. Under Advanced, set the Channel Number and Wi-Fi Mode. See Wireless Configuration for an explanation of these parameters. 8. Click Apply. ECLYPSE APEX...

  • Page 110: Setting Up A Wi-Fi Hotspot Wireless Network

    6. Set the hotspot’s authentication password in Password. This is the password wireless clients will need to know in order to connect to this hotspot. Network access will be disabled until the default password is changed. ECLYPSE APEX...
  • Page 111 First Address = 192.168.0.22 and Last Address = 192.168.0.26 will allow a maximum of 5 clients to connect to the hotspot on a first-to-connect basis. 10. Under Advanced, set the Channel Number, and Wi-Fi Mode. See Wireless Configuration for an explanation of these parameters. 11. Click Apply. ECLYPSE APEX...

  • Page 112: Securing An Eclypse Controller

    To set user account parameters, see User Management. Use a Different Account for Each User Each user account should represent an individual user. Multiple users or user groups should not share an account. ECLYPSE APEX...

  • Page 113: Use Unique Service Type Accounts For Each Project

    Install Controllers in a Secure Location Ensure that the ECLYPSE controller is installed in a physically secure location, under lock and key. Through physical access, an attacker can take over the controller to do with it what they please. ECLYPSE APEX...

  • Page 114: Make Sure That Controllers Are Behind A Vpn

    Make Sure that Controllers are Behind a VPN For off-site connections, ensure that users access the controllers through a Virtual Private Network (VPN). This helps to prevent an attack through eavesdropping on the communications channel to steal user credentials. ECLYPSE APEX...

  • Page 115: Bacnet Ms/Tp Communication Data Bus Fundamentals

    The polarity of all devices that are connected to the two-wire BACnet MS/TP data bus must be re- spected. The markings to identify the polarity can vary by manufacturer. The following table summa- rizes the most common identification labels for BACnet MS/TP data bus polarity. ECLYPSE APEX...

  • Page 116: Maximum Number Of Bacnet Ms/Tp Devices On A Data Bus Segment And Baud Rate

    400. See Baud Rate. Distech Controls recommends that you connect no more than 50 of our ⅛ or ½-load devices on a £ single BACnet MS/TP Data Bus Segment when a baud rate of 19 200 or higher is used (preferably 38 400 baud).

  • Page 117: Data Bus Segment Mac Address Range For Bacnet Ms/Tp Devices

    19 200 or higher is used for the BACnet MS/TP Data Bus. A repeater counts as a device on each data bus segment to which it is connected. All Distech Controls’ devices are categorized as BACnet MS/TP Masters, that is, their device MAC ad- dress can be set in the range of 0 to 127 only.
  • Page 118 All devices on the data bus must be set to the same baud rate. Therefore, the chosen baud rate must be supported by all devices connected to the data bus. The recommended baud rate for Distech Controls’ devices is 38 400. We recommend that you: Set the baud rate of two controllers on a BACnet MS/TP Data Bus Segment to the same baud rate £...

  • Page 119: Data Bus Physical Specifications And Cable Requirements

    Table 14: Distech Controls Recommended Cable Types for BACnet MS/TP Data Buses Distech Controls BACnet cable offers the best performance over the full range of baud rates, cable lengths, and number of connected devices. This is primarily due to lower conductor-to-conductor ca- pacitance of this cable.

  • Page 120: When To Use Eol Terminations

    EOL resistor is installed at other end. All other Devices: - EOL Terminations are DISABLED. Figure 91: Typical EOL Terminations with BACnet MSTP Thermostats with Biasing Provided by the Controller’s Built-in EOL Termination set to ON ECLYPSE APEX...

  • Page 121: About Setting Built-In Eol Terminations

    ECB Series 24V-Powered Controllers have built-in EOL terminations. These Controllers use jumpers to enable the EOL resistors and biasing circuitry. Refer to the controller’s Installation Guide for how to identify and set a controller’s built-in EOL termi- nations. ECLYPSE APEX...

  • Page 122: Only A Daisy-Chained Data Bus Topology Is Acceptable

    ECLYPSE Controller Maximum of 32 nodes and 1200 meters. EOL Externally Set Maximum is 50 nodes when using END EOL ON Distech Controls devices exclusively MS/ TP Data Bus Segment  Segment 1 EOL Internally Set to ON Central Plant Air Handling Controllers Figure 93: Typical BACnet MS/TP LAN Topology Showing How Devices are Daisy-Chained Together to Form...

  • Page 123: Ecb 24V-Powered Controller Data Bus Shield Grounding Requirements

    – System Ground usually at the Building Controller, when present Figure 96: Typical Cable-Shield Grounding Requirements for a BACnet MS/TP Data Bus Segment with an ECY Series Controller located in the Middle of the Data Bus ECLYPSE APEX...

  • Page 124: Ecb-Ptu Line-Powered Data Bus Controller Shield Grounding Requirements

    – Ground usually at the Building Controller, when present Figure 99: Typical Cable-Shield Grounding Requirements for a BACnet MS/TP Data Bus Segment with an ECY Series Controller located in the End of the Data Bus ECLYPSE APEX...

  • Page 125: Using Repeaters To Extend The Data Bus

    BACnet MS/TP data bus segments. A repeater can be added anywhere to a data bus segment including the end of the segment as shown below. ECLYPSE EOL Externally Set EOL ON Figure 101: Using a Repeater to Extend the Range of the LAN ECLYPSE APEX...
  • Page 126 Biasing for this BACnet MS/TP data bus segment is provided by the built-in EOL termination being set to ON at the last controller at the other end of this data bus. ECLYPSE APEX...

  • Page 127: Device Addressing

    MAC Addresses should be used as shown in the following table. MAC Address Usage Devices Value / Range This address is invalid for Distech Controls’ ECB series Data Bus Master (ECY Series Controller) devices This address is invalid for Distech Controls’ ECB series Temporary commissioning connection...

  • Page 128: Bacnet Ms/Tp Data Bus Token-Passing Overview

    Ordinary BACnet MS/TP devices should have the Max Info Frames parameter set to between 2 and 4. The Data Bus Master (ECY Series Controller) should have the Max Info Frames parameter set to 20. ECLYPSE APEX...

  • Page 129: About Tuning The Max Master Parameter

    Default Device Instance Number Numbering System for Distech Controls’ Controllers By default, controllers from Distech Controls automatically self-assign a Device Instance number gen- erated from the unique MAC Address assigned to the controller during installation. The Device In- stance number is calculated as follows: Device Instance number = 364 X 1000 + MAC Address Where 364 is Distech Controls unique BACnet Manufacturer ID.

  • Page 130: Setting The Controller's Mac Address

    ECY Series Controller. Setting the Controller’s MAC Address The ECY Series Controller’s MAC address can be set in BACnet Settings of the ECLYPSE Web Inter- face. ECLYPSE APEX...

  • Page 131: Inter-Building Bacnet Connection

    BACnet message on to the appro- priate devices. When sending BACnet messages across a standard IP connection that has an IP router, there must be one BBMD service running on each BACnet MS/TP network. ECLYPSE APEX...

  • Page 132: Power Supply Requirements For 24Vac-Powered Controllers

    System of current, the voltage developed along the Ground – At length of the electrical power run for one Transformer conductor will be 6.4 volts. Only Figure 107: Ground Lift from a Long Power Run with a 24VAC Device ECLYPSE APEX...

  • Page 133: Techniques To Reduce Ground Lift

    Please refer to the corresponding controller’s Installation Guide for specific information on power wiring. Recommended 24V Power Cable The table below lists Distech Controls’ recommended power cable. Cable Type Non-Plenum Applications(FT4) Plenum Applications (FT6) AWG - Number of Conductors Part Number O.D.

  • Page 134: 24Vac Power Supply Connection

    This is a Class 2 Product. Use a Class 2 transformer only (rated 100VA at 24VAC) for each power supply. A separate transformer rated at 100 VA must be used for each ECLYPSE APEX power supply in order for it to operate correctly. Choose a transformer that can supply both the needs of the APEX power supply (75VA) and any other 24VAC loads such as connected sensors and actuators: add up the max- imum power consumption of all 24VAC loads and multiply this sum by 1.3.
  • Page 135 Ground Acting Acting Figure 109: APEX Power wiring 2-wire DC Power Source AC Power Source (Mains) Mandatory Functional Mandatory Functional Earth Ground Earth Ground Fuse: 4A Fuse: 4A Max. Fast Max. Fast Acting Acting Figure 110: APEX Power wiring 3-wire ECLYPSE APEX...

  • Page 136: Subnetwork Installation Guidelines

    This chapter describes the subnetwork installation guidelines. This subnetwork supports a range of ex- pansion / extension modules. About the Subnetwork Data Bus ECY Series Distech Controls’ controllers use the subnetwork data bus to support various optional modules that add extra inputs, outputs, sensor inputs (temperature, humidity, CO , motion, receive wireless commands from a remote control), and interactive screen menus for user control.

  • Page 137: Subnetwork Module Connection

    Subnetwork Bus: Typical Connection for Room Devices Cat 5e Cable Subnetwork Bus ECx-Subnet ECx-Subnet Adapter Adapter Light or Sunblind Allure Series Typical Room Devices ECx-Display Sensors Expansion Module ECLYPSE APEX Figure 111: Subnetwork Module Connection to the APEX Controller Example ECLYPSE APEX...

  • Page 138: Subnetwork Data Bus Length

    The maximum total length of the Cat 5e cable subnetwork data bus is 600 ft. (180 m) when using tra- ditional Allure sensors, and 328 ft (100 m) when using BLE enabled Distech Controls devices. 600 ft (180 m) Maximum Length...
  • Page 139 Bluetooth low energy enabled devices such as the Allure UNITOUCH and the EC-Multi-Sensor-BLE are only compatible with Distech Controls ECLYPSE Series Controllers. A controller can support a maximum of two (2) Allure UNITOUCH sensors, and a maximum of four (4) EC-Multi-Sensor-BLE devices.

  • Page 140: Cat 5E Cable Subnetwork Data Bus

    The Cat 5e Cable subnetwork data bus is used to connect compatible room devices (Subnetwork Con- nection Method) to any Distech Controls ECLYPSE series controller. See Subnetwork Module Compat- ibility and Supported Quantity Charts or a list of compatible extension / expansion modules.
  • Page 141 CB-W244P-2176WHTB 4.6mm (0.18in.) Connectors 100 Crimp RJ-45 CB-W5506E CB-W5506E Connectors Table 22: Distech Controls Recommended Cable Types to use for the Cat 5e Cable Subnetwork Data Bus 1. Outer cable diameter – This does not take into account the RJ-45 connector. ECLYPSE APEX...

  • Page 142: Cat 5E Cable Subnetwork Bus Topology And End-Of-Line Terminations

    Remove the EOL jumper EOL set to ON at the last sensor at the end of the Bus Figure 117: Setting the EOL Terminations on the Cat 5e Cable Subnetwork Data Bus for the ECLYPSE APEX (with an Allure EC-Smart-Vue) ECLYPSE APEX...
  • Page 143 EOL jumper EOL set to ON at the last sensor at the end of the Bus Figure 118: Setting the EOL Terminations on the Cat 5e Cable Subnetwork Data Bus for the ECLYPSE APeX (with Allure EC-Smart-Comfort) ECLYPSE APEX Controller EOL Internally Set Figure 119: Setting the EOL Terminations on the Cat 5e Cable Subnetwork Data Bus for the ECLYPSE APEX...

  • Page 144: Setting The Subnet Id Addressing For Room Devices

    EOL set to OFF Figure 121: Setting the EOL Terminations on the Cat 5e Cable Subnetwork Data Bus for the ECLYPSE APEX with an Allure UNITOUCH and an EC-Multi-Sensor-BLE Depending on the type of expansion module, the subnetwork data bus EOL may be set by configuring jumpers or DIP switches.

  • Page 145: Setting The Allure Unitouch Sensor Subnet Id Address

    (9995) to access the subnet ID settings. To change the subnet ID: 1. Tap the menu button in the top left hand corner of your Allure UNITOUCH to access the menu. 2. Once the menu has appeared, tap the Technician Mode tab. ECLYPSE APEX...
  • Page 146 3. You will then be prompted to input a user name and password. This username and password must have Admin rights to access Technician Mode. 4. Once the correct user name and password has been input, the Subnet ID settings tab will appear. Tap the arrow to access the menu. ECLYPSE APEX...

  • Page 147: Setting The Allure Ec-Smart-Vue Sensor's Subnet Id Address

    2) Press and hold the Menu button for 5 seconds to enter the password menu. 10000 is shown on the display. Screen Timeout: 15 seconds 1) Press the down button to set the number to 9995 (this is the default password). ECLYPSE APEX...

  • Page 148: Setting The Allure Ec-Smart-Air And Ec-Smart-Comfort Communicating Sensor Series' Subnet Id Address

    DIP switch located inside the sensor near the RJ-45 connectors. Allure EC-Smart-Comfort and EC-Smart-Air communicating sensor series share the same Subnet ID range: the same address cannot be assigned concurrently to an Allure EC-Smart-Comfort communicating sensor series and to an Allure EC-Smart-Air communicating sensor series. ECLYPSE APEX...
  • Page 149 Subnet ID address DIP switch to 6 and how to set the EOL termination to ON. Switch Position Allure EC-Smart-Air or EC-Smart-Comfort communicating sensor’s Subnet ID Address OFF: EOL disabled ON: EOL enabled Table 24: Allure EC-Smart-Air or EC-Smart-Comfort communicating sensor’s Subnet ID Address DIP Switch Set- tings ECLYPSE APEX...

  • Page 150: Setting The Ec-Multi-Sensor Series' Subnet Id Address

    Consequently, for example, the same Subnet ID can be assigned to an ECx-Light/Blind module, to an EC-Multi- Sensor and to an Allure EC-Smart-Vue sensor without any addressing issue. The Subnet IDs that can be allocated to EC-Multi-Sensors are 0 (factory default), 1, 2, 3, and 4. All other addresses are not used. ECLYPSE APEX...

  • Page 151: Setting The Ecx-Light And Ecx-Blind Series' Subnet Id Address

    ID address. The address is set through the DIP switch located next to the Subnet Port connec- tors. ↓ Side view of ECx-Light or ECx-Blind Series Module (typical) ↓ Set the Subnet ID Address Termination Figure 126: Setting the ECx-Light and ECx-Blind Series’ Subnet ID Address (Typical) ECLYPSE APEX...

  • Page 152: Auto-Assigned Subnet Id Address For Light And Blind Expansion Modules

    ID (MAC) address on the controller’s subnetwork data bus. Using this feature will delete any previously configured expansion modules. See “Manage Light and Sunblind Module Instances” in the EC- gfx Program User Guide. ECLYPSE APEX...

  • Page 153: Commissioning A Connected Vav Controller With An Allure Ec-Smart-Vue Sensor

    Set the Allure EC-Smart-Vue sensor’s Subnet ID. See Setting the Allure EC-Smart-Vue Sensor’s £ Subnet ID Address. For controllers that support preloaded applications: Select the controller’s preloaded application to £ use. See the ECY-VAV Preloaded Application User Guide for more Information. ECLYPSE APEX...

  • Page 154: Modbus Tcp Configuration

    Each slave device must have its own unique address number in the range from 1 to 254. Refer to the device’s hardware installation guide for information about how to set its address number. Set the Modbus device parameters with EC- gfx Program in the Resources Configuration window, Mod- bus Device block. ECLYPSE APEX...
  • Page 155 Modbus TCP Configuration Figure 129: Setting the Modbus Device Parameters in EC-gfxProgram’s Resources Configuration Window See the EC- gfx Program User Guide for more information. ECLYPSE APEX...

  • Page 156: Modbus Rtu Communication Data Bus Fundamentals

    Modbus RTU data bus polarity. Controller Typical Data Bus Connection Terminals Inverting Non-inverting Reference ECB Series Controllers NET – NET + Table 27: Common Identification Labels for Modbus RTU Data Bus Polarity for Distech Controls’ Products ECLYPSE APEX...

  • Page 157: Maximum Number Of Modbus Rtu Devices On A Data Bus Segment And Baud Rate

    38 400 baud. If the ECY Series Controller becomes unavailable and there is a power cycle, the controller will set the baud rate for the Modbus RTU Data Bus. Set all other devices to automatically detect the baud rate, if this option is available. £ ECLYPSE APEX...

  • Page 158: Data Bus Physical Specifications And Cable Requirements

    Data Bus Physical Specifications and Cable Requirements Cables composed of stranded conductors are preferred over solid conductors as stranded conductor cable better resist breakage during pulling operations. Distech Controls strongly recommends that the following data bus segment cable specifications be respected. Parameter...

  • Page 159: Data Bus Topology And Eol Terminations

    Table 30: Distech Controls Recommended Cable Types for Modbus RTU Data Buses Distech Controls Modbus RTU cable offers the best performance over the full range of baud rates, ca- ble lengths, and number of connected devices. This is primarily due to lower conductor-to-conductor capacitance of this cable.

  • Page 160: About Setting Built-In Eol Terminations

    Only linear, daisy-chained devices provide predictable data bus impedances required for reliable data bus operation. Only a daisy-chained data bus topology should be specified during the planning stages of a project and implemented in the installation phase of the project. ECLYPSE APEX...

  • Page 161: Data Bus Shield Grounding Requirements

    – Ground usually at the Building Controller, when present Figure 135: Typical Cable-Shield Grounding Requirements for a Modbus RTU Data Bus Segment with an ECLYPSE Controller located at the End of the Data Bus ECLYPSE APEX...

  • Page 162: Device Addressing

    Set the Modbus device parameters with EC- gfx Program in the Resources Configuration window, Mod- bus Device block. Figure 137: Setting the Modbus Device Parameters in EC-gfxProgram’s Resources Configuration Window See the EC- gfx Program User Guide for more information. ECLYPSE APEX...

  • Page 163: Resetting Or Rebooting The Controller

    If you use HTTPS to connect to the controller, you will no longer be able to connect to the controller from any PC that was used in the past to connect to the controller unless you delete the old HTTPS security certificate from these PCs. See Removing a Certificate. ECLYPSE APEX...

  • Page 164: Ecy Controller Troubleshooting

    The device is set to a MAC Address in the This range is for slave devices that cannot initiate communication. All range of 128 to 255. Distech Controls' devices are master devices and must their MAC Address set accordingly. See Device Addressing.
  • Page 165 Power Supply Requirements for POWER constant on power is good. See Power Supply 24VAC-Powered Controllers for the power Requirements for 24VAC-Powered Controllers requirements. on page 163. STATUS blinking See following table. Table 32: LED Fault Condition Interpretation for ECB Devices ECLYPSE APEX...
  • Page 166 Connect no more than five devices to a BACnet MS/TP devices require good power quality. See Power Supply Requirements power supply transformer (for 24V for 24VAC-Powered Controllers. controllers) Table 34: Verify that the Following Recommendations have been Carried Out Before Calling Technical Support ECLYPSE APEX...

  • Page 167: Allure Ec-Smart-Vue Communicating Sensor Troubleshooting

    EC-Smart-Vue sensor too low, or inconsistent with CO sensors, are -Concentration levels in each space may be different between sensors the CO sensor -The installer may have unintentionally blown into the sensor while installing readings incoherent? ECLYPSE APEX...
  • Page 168 In EC- gfx Program, resynchronize the code with the controller. Error code 2 with Bell Invalid configuration. icon Contact Distech Controls Technical Support. Allure EC-Smart-Vue With EC- gfx Program, check the configuration of the sensor, for example, is Error code 3 with Bell...

  • Page 169: Wi-Fi Network Troubleshooting Guide

    Router may have a in the field to interfere Upgrade the router’s firmware. See the manufacturer’s Website. known technical issue with the signal. Table 38: Troubleshooting Wi-Fi Network Symptoms ECLYPSE APEX...

  • Page 170: Single Sign On (Sso) Troubleshooting

    Reconfigure the SSO parameters. led is off (device is Setting Up the SSO This username can only be used in offline). Functionality recovery mode. ECLYPSE APEX...
  • Page 171 ECLYPSE APEX_UG_11_EN...

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