Troubleshooting - Panasonic KX-TGM470C Operating Instructions Manual

Useful Information

Troubleshooting

If you still have difficulties after following the instructions in this section, disconnect the base unit's
AC adaptor, then reconnect the base unit's AC adaptor. Remove the batteries from the handset,
and then insert them into the handset again.
If the base unit batteries for power backup are installed, remove the batteries from the base unit,
and then insert them into the base unit again.
General use
Problem
The handset does not turn on
even after installing charged
batteries.
The unit does not work.
I cannot hear a dial tone.
The indicator on the handset or
base unit flashes slowly.
The base unit beeps.
The unit does not work during a
power failure.
For assistance, visit www.panasonic.ca/english/support
64
TGM470_490C(en)_0805_ver403.pdf
Cause/solution
R Place the handset on the base unit or charger to turn on
the handset.
R Make sure the batteries are installed correctly (page 13).
R Fully charge the batteries (page 12).
R Check the connections (page 12).
R Unplug the base unit's AC adaptor to reset the unit.
Reconnect the adaptor and try again.
R The handset has not been registered to the base unit.
Register the handset (page 49).
R The base unit's AC adaptor or telephone line cord is not
connected. Check the connections.
R Disconnect the base unit from the telephone line and
connect the line to a known working telephone. If the
working telephone operates properly, contact our service
personnel to have the unit repaired. If the working
telephone does not operate properly, contact your phone
service provider.
R New messages have been recorded. Listen to the new
messages (page 55).
R New voicemail messages have been recorded. Listen to
the new voicemail messages (page 61).
R New messages have been recorded. Listen to the new
messages (page 55).
R The batteries inserted in the base unit are depleted. You
can insert 2 alkaline batteries into the base unit to provide
backup power. Remove the alkaline batteries and reinsert
the rechargeable batteries when power is restored
(page 15).
64 2021/08/05 10:23:31