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Operating Instructions
2.4 GHz Digital Cordless Answering System
KX-TG2388
Model No.
This unit is compatible with Caller ID. To use this feature, you must
subscribe to the appropriate service offered by your service provider.
Charge the battery for 6 hours before initial use.
Please read these Operating Instructions before using the unit and save
for future reference.
For assistance, visit our website: http://www.panasonic.com for
customers in the U.S.A. or Puerto Rico.
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Summary of Contents for Panasonic KX-TG2388
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Page 1: Operating Instructions
Charge the battery for 6 hours before initial use. Please read these Operating Instructions before using the unit and save for future reference. For assistance, visit our website: http://www.panasonic.com for customers in the U.S.A. or Puerto Rico. -
Page 2: Table Of Contents
..... . 25 Erasing items using the handset . . . 26 For assistance, please visit http://www.panasonic.com/consumersupport Caller ID Service Using Caller ID service . - Page 3 Customer services ....73 Index......74 For assistance, please visit http://www.panasonic.com/consumersupport Table of Contents...
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Page 4: Accessory Information
Introduction Thank you for purchasing a Panasonic cordless telephone. We recommend keeping a record of the following information for future reference. Serial No. (found on the bottom of the unit) Name and address of dealer Accessory information Included accessories L To order replacement accessories, call 1-800-332-5368. -
Page 5: Important Safety Instructions
Opening or removing covers may expose you to dangerous voltages or other risks. For assistance, please visit http://www.panasonic.com/consumersupport Incorrect reassembly can cause electric shock when the product is subsequently used. - Page 6 These conditions can cause fire or electric shock. Confirm that smoke has stopped and contact the Panasonic Call Center at 1-800-211-PANA (7262). Medical L Consult the manufacturer of any personal medical devices, such as For assistance, please visit http://www.panasonic.com/consumersupport...
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Page 7: For Best Performance
5 °C (41 °F) or greater than 40 °C (104 °F). Damp basements should also be avoided. For assistance, please visit http://www.panasonic.com/consumersupport L The maximum calling distance may be shortened when the product is used in the following places: Near obstacles... -
Page 8: Preparation
L The unit will not work during a power failure. We recommend connecting a standard telephone to the same telephone line or to the same telephone jack using the Panasonic KX-J66 T-adaptor. Emergency power can be supplied to the unit by connecting a Panasonic battery back-up power supply noted on page 4. -
Page 9: Battery Installation
L The unit will beep once, the CHARGE indicator will light, and “Charging” will be displayed. For assistance, please visit http://www.panasonic.com/consumersupport L “Charge completed” is displayed when the battery has been fully charged. The CHARGE indicator will remain lit. - Page 10 “Charge for 6h” and 8 when you place the handset on the base unit or charger. For assistance, please visit http://www.panasonic.com/consumersupport Battery performance After your Panasonic battery is fully charged, you can expect the following performance: Operation Operating time...
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Page 11: Battery Replacement
– “Recharge battery” – 7 (flashing) – “Charge for 6h” – 8 L Use only the rechargeable Panasonic battery noted on page 4. Press the notch on the cover firmly and slide it as indicated by the arrow. Replace the old battery with a new one, and close the cover (see page 9 for battery installation). -
Page 12: Controls And Displays
E {MESSAGE/SLOW TALK} F {SKIP} G {REPEAT} H {ERASE} I {GREETING CHECK} J {GREETING REC} (Recording) K {MEMO} L Hook For assistance, please visit http://www.panasonic.com/consumersupport M Speaker N Antenna O {LOCATOR/INTERCOM} P {FLASH/CALL WAIT} Q {MUTE} R {HOLD/CONF} (Conference) S {SP-PHONE} (Speakerphone) - Page 13 M {MENU} N Navigator key ({V}, {^}) O {REDIAL} P {FLASH/CALL WAIT} Q Microphone R Charge contacts For assistance, please visit http://www.panasonic.com/consumersupport Charger unit A Charge contacts B Charge indicator Using the navigator key Preparation Scrolls up {^} and down {V} the function menu, the caller list and the phonebook.
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Page 14: Display
L When a function does not appear above a soft key, the soft key has no function. For assistance, please visit http://www.panasonic.com/consumersupport Rcvd calls Note: L In these operating instructions, soft key names are written inside brackets, the same way as other unit keys. -
Page 15: Setting The Dialing Mode
{V} or {^}, then press {Select}. 1 Enter the current month, day, and year by selecting 2 digits for each. For assistance, please visit http://www.panasonic.com/consumersupport Example: June 15, 2005 Press {0}{6} {1}{5} {0}{5}. 2 Enter the current hour and minute (12-hour clock format) by selecting 2 digits for each. -
Page 16: Making/Answering Calls
Note: L Talk alternately with the caller in a quiet room. For assistance, please visit http://www.panasonic.com/consumersupport L If the other party has difficulty hearing you, press {V} to decrease the speaker volume. L While on a call, you can switch from the receiver to the speakerphone by pressing {s}. - Page 17 L 3 levels (High, Medium and Low) are available while using the headset. To redial the last number dialed Press {C} or {s}. Press {REDIAL}. For assistance, please visit http://www.panasonic.com/consumersupport Making/Answering Calls To redial using the redial list (Memory Redial) The last 5 phone numbers dialed are stored in the redial list.
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Page 18: Using The Base Unit
Ringer/Message Alert indicator will start to flash rapidly. After 4 additional minutes on hold, the call will be disconnected. For assistance, please visit http://www.panasonic.com/consumersupport Using the base unit {HOLD/CONF} {REDIAL} {SP-PHONE} VOLUME and Indicator {<}, {>} MIC... - Page 19 To return to the call, press {SP-PHONE}. L The handset user can also take the call by pressing {C} or {s}. For assistance, please visit http://www.panasonic.com/consumersupport Making/Answering Calls L If another phone is connected on the same line (page 8), you can also take the call by lifting its handset.
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Page 20: Answering Calls
While the handset is ringing for an outside call, you can turn the ringer off temporarily by pressing {OFF}. The handset will ring the next time a call is received. For assistance, please visit http://www.panasonic.com/consumersupport Using the base unit Press {SP-PHONE}. Talk into the MIC. -
Page 21: Flash Button
Note: L Please contact your telephone company for details and availability of this service in your area. For assistance, please visit http://www.panasonic.com/consumersupport Making/Answering Calls Call Waiting Caller ID display If you subscribe to both Caller ID and Call Waiting with Caller ID services (CWID),... -
Page 22: Phonebook
4. Change the number. Press {Save}. L To add other items, repeat from step Press {OFF}. For assistance, please visit http://www.panasonic.com/consumersupport Note: L To store numbers for calling card access (see “Chain Dial” on page 24), we recommend you add pauses after each item. -
Page 23: Calling Someone In The Phonebook
Ex. To find “Frank”, press {3} For assistance, please visit http://www.panasonic.com/consumersupport repeatedly until the first item under “F” is displayed. L If there are no items beginning with... -
Page 24: Chain Dial Feature Using The Handset
Press {Call}. L The phone number is dialed. L If required, repeat steps 1 to 3 for any remaining numbers. For assistance, please visit http://www.panasonic.com/consumersupport Note: L When storing a calling card access number and your PIN in the phonebook... -
Page 25: One-Touch Dialer
({0} to {9}). Press {Save}. L To continue storing other items, repeat from step 3. For assistance, please visit http://www.panasonic.com/consumersupport One-Touch Dialer If the registration number selected manually is occupied, the display below will be shown. -
Page 26: Erasing Items Using The Handset
L the base unit is announcing L the base unit is making an outside call. For assistance, please visit http://www.panasonic.com/consumersupport Erasing items using the handset Press and hold the dialing button ({0} to {9}) you want to erase. -
Page 27: Caller Id Service
Consult your PBX supplier. L Depending on the radio communications with the base unit, the handset may not For assistance, please visit http://www.panasonic.com/consumersupport Caller ID Service display Caller ID information immediately after the first ring. -
Page 28: Caller List
If “Toll saver” is selected, and there is a new message, the unit will not announce the caller’s name. For assistance, please visit http://www.panasonic.com/consumersupport Caller list Caller information for the last 50 different callers will be logged in the caller list. You can use this list to return missed calls. - Page 29 {^} to enter L If a missed call the caller list does not exist, “no missed calls” is announced. For assistance, please visit http://www.panasonic.com/consumersupport Caller ID Service When you The displayed name press {V} or or phone number is {^} to search...
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Page 30: Editing A Caller's Phone Number Before Calling Back Using The Handset
3 1 – Area code – Local phone number Example: 1-555-321-5555 For assistance, please visit http://www.panasonic.com/consumersupport Press {C} or {s} to call back. Note: L If Caller ID Number Auto Edit is turned on (factory preset is on), phone numbers... -
Page 31: Storing Caller Information Into The Phonebook Using The Handset
Erasing a selected item Press {Rcvd calls}, {V}, or {^}. Scroll to the desired caller by pressing {V} or {^}, then press {Erase}. For assistance, please visit http://www.panasonic.com/consumersupport Caller ID Service L To erase other items, repeat from step 2. -
Page 32: Locator/Intercom
MIC. To disconnect the intercom, press {SP- PHONE} or {LOCATOR/INTERCOM}. L The indicator light goes out. For assistance, please visit http://www.panasonic.com/consumersupport During an intercom call: L If you have difficulty hearing while using the handset speakerphone and base unit speaker, decrease the speaker volume by pressing VOLUME {<} on the base unit or {V}... -
Page 33: Transferring A Call
To complete the transfer, press {OFF}. From the base unit to the handset Base unit: During a call, press {LOCATOR/ INTERCOM}. For assistance, please visit http://www.panasonic.com/consumersupport Locator/Intercom L The call is put on hold. L If the paged party does not answer, press {LOCATOR/INTERCOM} to return to the outside call. -
Page 34: Conference Calls
{HOLD/CONF} on the base unit. Internal communications are not suspended. Only the person who placed the call on hold can resume the full For assistance, please visit http://www.panasonic.com/consumersupport conference by pressing {Conf} on the handset or {HOLD/CONF} on the base unit. -
Page 35: Programmable Settings
L If the unit detects a problem, an error message will be displayed (page 60) and/or error beeps will sound. Main menu Message play Accessibility Ringer setting Date and time Talk Caller ID For assistance, please visit http://www.panasonic.com/consumersupport Sub-menu 1 — Base Announce HS Announce Hearing Aid Mode Ringer volume Ringer tone Incoming call. -
Page 36: Programming Via Direct Commands
Press {Save}. Press {OFF} to exit programming mode. Note: L If you make a mistake or enter the wrong code, press {OFF} then start again by pressing {MENU}. For assistance, please visit http://www.panasonic.com/consumersupport Sub-menu 1 Set answering Message alert LCD contrast... -
Page 37: Direct Commands Chart
Dialing mode Flash time Line mode Number of rings Recording time For assistance, please visit http://www.panasonic.com/consumersupport Feature code Setting code {0} : Off {1} : Low {2} : Medium {1} {1} {3} : High* {1}–{3} :Tone pattern 1*–3 {1} {2} {4}–{7} :Melody pattern 1–4... - Page 38 Ringer tone (for base unit) Incoming call tone (for base unit) Talking Caller ID (for base unit) For assistance, please visit http://www.panasonic.com/consumersupport Feature code Setting code Go to Step 5 on page 54. {0} {6} {3} (Default=11) {1} : Standard recording*...
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Page 39: Ringer Settings
While the handset is ringing for an outside call, you can turn the ringer off temporarily by pressing {OFF}. The handset will ring again as normal the next time a call is For assistance, please visit http://www.panasonic.com/consumersupport Programmable Settings received. Base unit ringer volume To set the ringer volume to high (preset), medium, or low, press VOLUME {<} or... -
Page 40: Base Unit Ringer Tone
Press {MENU}. Scroll to “Initial setting” by pressing {V} or {^}, then press {Select}. For assistance, please visit http://www.panasonic.com/consumersupport Scroll to “Set base unit” by pressing {V} or {^}, then press {Select}. Press{Select} at “Ringer tone”. Select the desired ringer tone by pressing {V} or {^}. -
Page 41: Display Setting
{V} or {^}, then press {Select}. Select “On”, “Off” or “2” by pressing {V} or {^}. Press {Save}, then press {OFF}. For assistance, please visit http://www.panasonic.com/consumersupport Programmable Settings Display setting Handset LCD contrast You can adjust the handset display contrast. -
Page 42: Initial Setting
{V} or {^}, then press {Select}. Select “Off” or “On” by pressing {V} or {^}. Press {Save}, then press {OFF}. For assistance, please visit http://www.panasonic.com/consumersupport Initial setting Caller ID edit Using the handset You can turn the Caller ID number auto edit feature (page 30) on or off. -
Page 43: Auto Talk
{V} or {^}, then press {Select}. Scroll to “Set tel line” by pressing {V} or {^}, then press {Select}. For assistance, please visit http://www.panasonic.com/consumersupport Programmable Settings Scroll to “Set flash time” by pressing {V} or {^}, then press {Select}. -
Page 44: Accessibility
Select “Off” or “On” by pressing {V} or {^}. Press {Save}, then press {OFF}. Base unit Talking Keypad Press {MENU}. For assistance, please visit http://www.panasonic.com/consumersupport Scroll to “Accessibility” by pressing {V} or {^}, then press {Select}. Press {Select} at “Base Announce”. -
Page 45: Re-Registering The Handset
(page 10). L If “Telecoil” is selected, the cordless handset receiver may feel warm during use. This is normal. For assistance, please visit http://www.panasonic.com/consumersupport Programmable Settings Re-registering the handset If “No link to base. Move closer to base, try again.” is displayed... -
Page 46: Answering System Features
Make sure the date and time have been set (page 15). L You can select the caller’s recording time (page 54). For assistance, please visit http://www.panasonic.com/consumersupport Recording your greeting message You can record your own greeting message (max. 2 minutes) that will be played when the answering system answers a call. -
Page 47: Erasing Your Greeting Message
– When the recording time is set to “Greeting only”: For assistance, please visit http://www.panasonic.com/consumersupport Answering System Features “Hello, we are not available now. Please call again. Thank you for your call.”... -
Page 48: Screening Your Calls
To turn the speaker volume off, see “To turn off the call screening feature” of above step. For assistance, please visit http://www.panasonic.com/consumersupport Listening to messages When new messages have been recorded: – The NEW MESSAGE indicator on the base unit will flash. -
Page 49: Listening To Messages Using The Handset (Remote Operation)
Skipping a message Press {SKIP} to play the next message. Stopping message playback Press {STOP}. For assistance, please visit http://www.panasonic.com/consumersupport Answering System Features L To resume playback, press {MESSAGE/ SLOW TALK}. L If you do not press any button for 60 seconds or if you press {STOP} again, playback mode will be canceled. - Page 50 (p. 51), “MEMO” is displayed. To slow down the playback speed (Slow Talk Message Playback) Press {3} during playback. For assistance, please visit http://www.panasonic.com/consumersupport L To return to normal speed, press {3} on the handset. L Each time you press the button during playback, the speed will change to slow/ normal.
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Page 51: Recording A Memo Message
L The unit stops playback and dials the phone number. L If you need to edit the phone number to call back, see page 30. For assistance, please visit http://www.panasonic.com/consumersupport Recording a memo message {MEMO} You can record a voice memo message of up to 3 minutes in memory. -
Page 52: Memory Capacity
“Greeting only” mode will be announced to callers (page 47). For assistance, please visit http://www.panasonic.com/consumersupport Remote operation Using a touch tone phone, you can call your phone number from outside and access the unit to listen to messages. The unit’s voice guidance will prompt you to... - Page 53 L If the unit announces “Memory full”, erase unnecessary messages. For assistance, please visit http://www.panasonic.com/consumersupport Answering System Features Remote commands You can press dial keys to access certain answering system functions without waiting for the voice guidance to prompt you.
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Page 54: Answering System Settings
Press {Save}, then press {OFF}. Note: L To confirm the remote code, repeat steps 1 to 4. Press {OFF} when finished. For assistance, please visit http://www.panasonic.com/consumersupport Caller’s recording time You can change the maximum message recording time. “1min”, “2min”, or “3min”: Caller messages are limited to 1 minute to 3 minutes. -
Page 55: Recording Mode
{V} or {^}. L You can also select the recording mode by pressing {1} (Standard) or {2} (Enhanced). For assistance, please visit http://www.panasonic.com/consumersupport Answering System Features Press {Save}, then press {OFF}. Message alert You can select whether or not the Ringer/... -
Page 56: Useful Information
(1 and 2). L The word “UP WALL” should face upward. L Fasten the AC adaptor cord to prevent it from being disconnected. For assistance, please visit http://www.panasonic.com/consumersupport Hook To Power... - Page 57 Rest the handset on the charge contacts (1), then push the top of the handset so the hook snaps into the slot at the top of the handset (2). L The CHARGE indicator lights and the unit beeps once. For assistance, please visit http://www.panasonic.com/consumersupport Hook Slot...
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Page 58: Charger Unit
L If the charger is wall mounted, remove the shoulder rest attachment to place the handset into the charger. Screws For assistance, please visit http://www.panasonic.com/consumersupport Belt clip You can hang the handset on your belt or pocket using the included belt clip. -
Page 59: Shoulder Rest Attachment
Useful Information Headset (optional) Connecting an optional headset to the handset allows hands-free phone conversations. Please use only a Panasonic headset. See page 4 for compatible headsets and ordering information. To connect an optional headset to the handset Headset Jack L Model shown is KX-TCA86. -
Page 60: If The Following Appear On Your Display
Please try again later. Line in use Line on hold For assistance, please visit http://www.panasonic.com/consumersupport Cause & Remedy L The battery needs to be charged. Recharge the battery (page 10). L The battery has been discharged. The handset will not work. -
Page 61: Troubleshooting
While programming or searching, the handset starts to ring and the program/search stops. For assistance, please visit http://www.panasonic.com/consumersupport Cause & Remedy L You are too far from the base unit. Walk closer to the base unit. L Confirm the base unit’s AC adaptor is plugged in. - Page 62 The handset and/or base unit does not announce the displayed caller’s name properly. For assistance, please visit http://www.panasonic.com/consumersupport Cause & Remedy L Your handset is in remote operation mode (page 49). Exit by pressing {OFF}. L The handset you called is too far from the base unit.
- Page 63 Announcement is turned on, the handset and/or base unit does not make announcements. For assistance, please visit http://www.panasonic.com/consumersupport Cause & Remedy L The Caller ID number auto edit feature is turned off. Turn it on (page 42) and try again.
- Page 64 The talk time on the handset has been shortened. For assistance, please visit http://www.panasonic.com/consumersupport Cause & Remedy L If the name has more than 10 syllables, it will not be announced correctly. Maximum syllables that can be announced is 10. One digit of the number is counted as one syllable.
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Page 65: Answering System
Answering System, the handset and base unit announce the wrong day and time. For assistance, please visit http://www.panasonic.com/consumersupport Cause & Remedy L The recording time is set to “Greeting only”. Select “1 minute”, “2 minutes” or “3 minutes” (page 54). -
Page 66: General
If you cannot solve your problem For assistance, please visit http://www.panasonic.com/consumersupport Cause & Remedy L Check the settings (page 8). L Check whether the dialing mode setting is correct (page 15). -
Page 67: Fcc And Other Information
But if advance notice isn’t practical, the telephone company will For assistance, please visit http://www.panasonic.com/consumersupport Useful Information notify the customer as soon as possible. Also, you will be advised of your right to file a complaint with the FCC if you believe it is necessary. - Page 68 Privacy of communications may not be ensured when using this phone. For assistance, please visit http://www.panasonic.com/consumersupport CAUTION: Any changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate this...
- Page 69 Other non-tested belt- clips or similar body-worn accessories may not comply and must be avoided. The base and handset units must not be colocated or operated in conjunction with any other antenna or transmitter. For assistance, please visit http://www.panasonic.com/consumersupport...
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Page 70: Specifications
Ni-MH battery (3.6 V, 830 mAh) TX power: 125 mW (max.) Security codes: 1,000,000 For assistance, please visit http://www.panasonic.com/consumersupport Charger unit Operating environment: 5 °C – 40 °C (41 °F – 104 °F) Dimensions: Approx. height 69 mm x width 74 mm x... -
Page 71: Warranty
Panasonic Services Company Customer Servicenter 4900 George McVay Drive Suite B Door #12 McAllen, TX 78503 For assistance in Puerto Rico call Panasonic Puerto Rico, Inc. (787)-750-4300 or fax (787)-768-2910. For Limited Warranty service for headsets if a headset is included with this product please call Panasonic Call Center at 1-800-211-PANA (7262). - Page 72 Consumer Affairs Department at the addresses listed for the warrantor. PARTS AND SERVICE, WHICH ARE NOT COVERED BY THIS LIMITED WARRANTY, ARE YOUR RESPONSIBILITY. For assistance, please visit http://www.panasonic.com/consumersupport...
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Page 73: Customer Services
Monday-Friday 9 am-9 pm; Saturday-Sunday 10 am-7 pm, EST. TTY users (hearing or speech impaired users) can call 1-877-833-8855. Accessory Purchases Purchase Parts, Accessories and Instruction Books online for all Panasonic Products by visiting our Web Site at: http://www.pasc.panasonic.com or, send your request by E-mail to: npcparts@us.panasonic.com... -
Page 74: Index
Base unit: 12 Charger unit: 13 Handset: 13 Date and time: 15 Dialing mode: 15 Display For assistance, please visit http://www.panasonic.com/consumersupport Base unit: 14 Display language: 14 Erasing a message: 49, 51, 53 Erasing all messages: 49, 51, 53 Error messages: 60... - Page 75 Specifications: 70 SP-phone, base unit: 18 SP-phone, handset: 16 Talking Caller ID Base unit: 41 Handset: 41 For assistance, please visit http://www.panasonic.com/consumersupport Talking Keypad, base unit: 44 Talking Keypad, handset: 44 Toll saver: 55 Transferring a call: 33 Troubleshooting, Answering System:...
- Page 76 L Send the unit to Panasonic Services Company Customer Servicenter, prepaid and adequately insured. L Do not send your unit to Panasonic Consumer Electronics Company listed below or to executive or regional sales offices. These locations do not repair consumer products.