Panasonic KX-TG6821AL, KX-TG6822AL Troubleshooting Manual

Also See for KX-TG6821AL:

Operating instructions manual (56 pages)

Operating instructions manual (56 pages)

Operating instructions manual (56 pages)

Table of Contents

Contents

1 Troubleshooting
2 Documents / Resources
- 2.1 Download manual

Panasonic KX-TG6821AL, KX-TG6822AL Troubleshooting Manual

Troubleshooting

If you still have difficulties after following the instructions in this section, disconnect the base unit's AC adaptor and turn off the handset, then reconnect the base unit's AC adaptor and turn on the handset.

General use

Problem	Cause/solution
The handset does not turn on even after installing charged batteries.	Place the handset on the base unit or charger to turn on the handset.
The unit does not work.	Make sure the batteries are installed correctly. Fully charge the batteries. Check the connections. Unplug the base unit's AC adaptor to reset the unit and turn off the handset. Reconnect the adaptor, turn on the handset and try again. The handset has not been registered to the base unit. Register the handset.
The handset display is blank.	The handset is not turned on. Turn the power on.
I cannot hear a dial tone.	Make sure that you are using the supplied telephone line cord. Your old telephone line cord may have a different wiring configuration. The base unit's AC adaptor or telephone line cord is not connected. Check the connections. Disconnect the base unit from the telephone line and connect the line to a known working telephone. If the working telephone operates properly, contact our service personnel to have the unit repaired. If the working telephone does not operate properly, contact your service provider/telephone company.
I cannot use the Smart Function Key even if the NR indicator is flashing slowly.	Another unit is in use. Wait and try again later. The key lock feature is turned on. Turn it off.
The base unit beeps.	New messages have been recorded. Listen to the new messages.

Programmable settings

Problem	Cause/solution
The display is in a language I cannot read.	Change the display language.
I cannot activate the eco mode.	R You cannot set eco mode when you set the repeater mode "On". If required, set the repeater mode to "Off".
I cannot register a handset to a base unit.	The maximum number of handsets (6) is already registered to the base unit. Cancel unused handset registrations from the base unit. You entered the wrong PIN. If you forget your PIN, contact an authorised service centre.

Battery recharge

Problem	Cause/solution
The handset beeps and/or flashes.	Battery charge is low. Fully charge the batteries.
I fully charged the batteries, but still flashes or the operating timeseems to be shorter.	Clean the battery ends () and the charge contacts with a dry cloth and charge again. It is time to replace the batteries.

Making/answering calls, intercom

Problem	Cause/solution
is displayed.	The handset is too far from the base unit. Move closer. The base unit's AC adaptor is not properly connected. Reconnect AC adaptor to the base unit. The handset is not registered to the base unit. Register it. Activating one touch eco mode reduces the range of the base unit in standby mode. If required, turn eco mode off.
Noise is heard, sound cuts in and out.	You are using the handset or base unit in an area with high electrical interference. Re-position the base unit and use the handset away from sources of interference. Move closer to the base unit. If you use a DSL/ADSL service, we recommend connecting a filter (contact your DSL/ADSL service provider) to the telephone line between the base unit and the telephone line socket. Contact your DSL/ADSL provider for details.
Sound quality seems to be getting worse.	You have registered a handset that is not recommended. The clearest sound quality is only possible by registering the recommended handset.
The handset does not ring.	The ringer volume is turned off. Adjust ringer volume. Night mode is turned on. Turn it off.
The base unit does not ring.	The ringer volume is turned off. Adjust ringer volume.
I cannot make a call.	You dialled a call restricted number. The key lock feature is turned on. Turn it off. The unit is not designed to be used with rotary/pulse dialling services.

Caller ID

Problem	Cause/solution
Caller information is not displayed.	You must subscribe to a Caller ID service. Contact your service provider/telephone company for details. If your unit is connected to any additional telephone equipment, remove and plug the unit directly into the wall socket. If you use a DSL/ADSL service, we recommend connecting a filter (contact your DSL/ADSL service provider) to the telephone line between the base unit and the telephone line socket. Contact your DSL/ADSL provider for details. Other telephone equipment may be interfering with this unit. Disconnect the other equipment and try again.
Caller information is slow to display.	Depending on your service provider/telephone company, the unit may display the caller's information at the 2nd ring or later. Set the first ring to "Off". Move closer to the base unit.
Time on the unit has shifted.	Incorrect time information from incoming Caller ID changes the time. Set the time adjustment to "Manual" (off).
The name stored in the phonebook is not fully displayed while an outside call is being received.	Edit the phonebook entry name to fit in 1 line of text.

Answering system

Problem	Cause/solution
The unit does not record new messages.	The answering system is turned off. Turn it on. The message memory is full. Erase unwanted messages. The recording time is set to "Greeting Only". Change the setting. If you subscribe to a voice mail service, messages are recorded by your service provider/telephone company, not your telephone. Change the unit's number of rings setting or contact your service provider/telephone company.
I cannot operate the answering system remotely.	The remote access code is not set. Set the remote access code. You are entering the wrong remote access code. If you have forgotten your remote access code, enter the remote access code setting to check your current code. The answering system is turned off. Turn it on.
The unit does not emit the specified number of rings.	If the first ring is turned off, the number of rings decreases by 1 from the specified number of rings.

Liquid damage

Problem	Cause/solution
Liquid or other form of moisture has entered the handset/base unit.	Disconnect the AC adaptor and telephone line cord from the base unit. Remove the batteries from the handset and leave to dry for at least 3 days. After the handset/base unit are completely dry, reconnect the AC adaptor and telephone line cord. Insert the batteries and charge fully before use. If the unit does not work properly, contact an authorised service centre.