nvent NUHEAT HOME Troubleshooting Steps

nVent NUHEAT "HOME" Thermostat – SKU AC0056

THE SCREEN IS BLANK - TROUBLESHOOTING STEPS

Please try the following solutions for the listed causes.
Cause
The unit is turned off.
There is no power going to thermostat.
The thermostat is no longer functioning.
Solution
Turn the unit on by pressing the on/off button on the
right side of the thermostat. Wait several seconds for
the screen to turn on.
Press the GFCI test button at the top of the
thermostat. If the red light at the top of the thermostat
(or on the right side depending on the thermostat
model) turns on, this indicates that there is power to
the thermostat. If not, confirm that the circuit breaker
on the electrical panel is ON and/or contact your
electrician to confirm/check the wiring.
If the unit was previously functioning properly and
now the faceplate is blank and if there is power to the
unit and attempts to turn the unit on has been
unsuccessful, then the thermostat needs to be
replaced. Please check your proof of purchase for
purchase date. If your unit is within the 3 year
warranty period, please contact nVent NUHEAT
Customer Care at 1-800-778-WARM (9276). Proof of
purchase is required.
For units past the warranty period, please purchase a
new thermostat from an authorized dealer and have a
certified electrician install it. There is a
tool and Find An Installer tool on www.nuheat.com or
contact customer care to help you locate a authorized
dealer.
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