Troubleshooting - THORLABS TXP5004 Operation Manual

6.3 Troubleshooting

· The TXP5004 does not work at all; the LED ON does not light up
Ø Check for proper power supply connection
Ø Check if the line fuse is blown. See
Ø Check if the mains switch is turned on
· The TXP5004 works, but not the TXP module
Ø Is the module inserted correctly and has the ejector handle snapped into its position?
Insert the module in the desired slot, flip the black ejector handle upwards until the red
locking button clicks out and tighten all mounting screws properly.
Ø The internal fuse of the corresponding slot might have blown.
Exchange the corresponding fuse ( see
Ø See the individual manual of the module for further troubleshooting.
· The TXP5004 does not respond to the connected computer
Ø Check the TXP5004 connection to the PC (standard USB A-B cable)
Check the used cable, try another USB port.
Ø Is the software installed properly?
See section Installing
Ø Is the USB port activated and set to USB-2 standard?
Check the system settings of this USB port in the Device Manager.
Ø Is the TXP Server started?
Check for the "TXP Server Control' icon in the task bar:
o If there is no icon
menu.
o If there is the icon
Ø The TXP Server cannot be started.
Check if the Windows Firewall is active. See
· The TXP Server starts and reports "There is no COM port available"
Ø Did you connect your TXP5004 to a different USB port than before or are you using a
different TXP5004?
The COM ports are assigned to slots with a specific name on a specific USB port. If you
change either the USB port or the TXP, the system needs to assign new COM ports to
the found new hardware.
o Run the TXP Server Control Wizard anew.
o If this does not resolve the problem, try to disconnect existing COM ports from earlier
assigned USB ports/TXP modules:
Right-click on the server control symbol in the system tray and select 'Properties'. The
TAB 'Slots' shows you the available COM ports and TXP slots. Mark the slots which
are not needed at the moment and click 'Remove'. The COM assignment to this slot is
released. With 'Add' you can now assign the available COM ports to your new slots.
Ø You might have connected the TXP5004 via USB to the control PC prior to install
software.
In this case, the operating system assigned no driver or a wrong driver. This requires to
uninstall current drivers and to re-install them. Follow the procedure as below:
o Do not disconnect your TXP5004.
© 2017 Thorlabs GmbH
Replacing the Line
Replacing the Internal
Software.
or , start the TXP Server from the desktop icon or from the Start
, right click to this icon and select "Start TXP Server"
6 Maintenance and Service
Fuse.
Fuses)
TXP Server configuration.
21