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12 Technical support
Contacting the Technical Support Group
To obtain after-sales service or technical support for this product, contact Quantifi Photonics. The
Technical Support Group is available to take your calls from Monday to Friday, 9:00 a.m. to 5:00 p.m.
(New Zealand Time).
Technical Support Group
Tel.: +64 9 478 4849
support@quantifiphotonics.com
To accelerate the process, please have information such as the name and the serial number (see the
product identification label), as well as a description of your problem, close at hand.
Transportation
Maintain a temperature range within specifications when transporting the unit. Transportation damage
can occur from improper handling. The following steps are recommended to minimize the possibility of
damage:
•
Pack the product in its original packing material when shipping.
•
Avoid high humidity or large temperature fluctuations.
•
Keep the product out of direct sunlight.
•
Avoid unnecessary shocks and vibrations.
Quantifi Photonics Ltd.
Automated Optical Switch | Switch 1000/1100/1400 Series
Version
3.04
56
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