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8.
Questions and Answers
8.1.
What is my robot's status
ExR-2 robots include status indicators that show the robot's status. These are located in the
communications module and can be seen through the slots in the hull opposite the mast. Common
configurations are as follows:
If you're experiencing problems with the robot and the status indicators are different from those
above please inform your Account Manager.
8.2.
Why can't I connect to a robot?
ExRobotics check whether each robot connects to the server before it's deployed. Therefore
connection issues are often because the control station hasn't connected to the server. The most
common reason is that a customer firewall has blocked access.
The connection to the robot consists of two types, one for the control commands via HTTPS over
TCP and one for very low-latency video signals via WebRTC over UDP. To be able to control the
robot from a computer within corporate networks both connection types need to be allowed by
both the corporate and the computer firewall. Your account manager can advise you of the
Protocols, Ports and IP addresses.
8.3.
Why has my robot stopped working in cold weather?
If the temperature of the main chip in the electronics box drops below 0⁰C the robot will shut
down. There is protective software to prevent this happening but if necessary relocate the robot
somewhere warmer. When its temperature is above 0⁰C switch the robot off and on again and it
should come back to life.
ExRobotics B.V.
Robot System
Operating Guide
This document is considered an uncontrolled copy when printed. Always ensure that you print and use a current version.
Copyright 2021 ExRobotics B.V.
Robot Asleep
Robot Awake
Document No.:
Owner:
20190122IP1
Version No.: 12
Ian Peerless
Date:
Page 25 of 30
2021-07-20
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