Multiple Lines; Multiple Call Appearances - Polycom SoundPoint IP 500 User Manual

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Multiple Lines

SoundPoint IP 500 SIP can display up to three
lines, each associated with their own line key
to the left of the screen. Lines can be config-
ured for local Directory Numbers (DNs), such
as your main extension and a private line or for
Speed Dial shortcuts on outbound dialing.
Typically, the top-most line key is reserved for
the principle DN of the telephone. Depend-
ing on how your telephone is configured, the
display could resemble one of the screens
show here:
Contact your System Administrator or
consult the Administrator Guide SoundPoint
IP SIP to change the appearance of the line
labels.

Multiple Call Appearances

Each line configured on the SoundPoint
IP 500 SIP telephone can have two call
appearances. This is very useful if the user
is on one call and needs to act upon another
incoming call on the same line. In the
example shown, local user 9301 is in an out-
bound call with 9304. The second diagram
now shows an incoming call from extension
9305. Soft key labels update the display to
enable the user to:
1. Answer this incoming call, the first
call is automatically placed on Hold.
2. Ignore the incoming call (press
EndCall).
3. Forward the incoming call to another
extension.
Answering the incoming call places the
original call on Hold and refreshes the soft
key labels as indicated (last illustration).
User can also place another outbound call
on the same first line. Press the
key during the first call and press
obtain dial tone for a second call.
Hold
soft
NewCall
to
13
Directories
Services
Call Lists
1 ABC 2 DEF 3
1 2 3
Conference
ABC DEF
GHI 4 JKL 5 MNO 6
4 5 6
Transfer
GHI JKL MNO
7 8 9
Redial PQRS TUV WXYZ
7 8 9
PQRS TUV WXYZ
0
* OPER
#
0
OPER
Directories
Services
Call Lists
1 ABC 2 DEF 3
1 2 3
Conference
ABC DEF
4 GHI JKL 5 MNO 6
4 5 6
Transfer
GHI JKL MNO
7 8 9
PQRS TUV WXYZ
Redial
7 8 9
PQRS TUV WXYZ
0
* OPER #
0
OPER
Directories
Services
Call Lists
1 2 3
ABC DEF
1 2 3
Conference
ABC DEF
4 5 6
GHI JKL MNO
4 5 6
Transfer
GHI JKL MNO
7 8 9
PQRS TUV WXYZ
Redial
7 8 9
PQRS TUV WXYZ
OPER 0
* #
0
OPER
Directories
Services
Call Lists
1 ABC 2 3 DEF
1 2 3
Conference
ABC DEF
4 5 6
GHI JKL MNO
4 5 6
Transfer
GHI JKL MNO
7 8 9
Redial PQRS TUV WXYZ
7 8 9
PQRS TUV WXYZ
0
OPER
* #
0
OPER
Directories
Services
Call Lists
1 2 3
ABC DEF
1 2 3
Conference
ABC DEF
4 5 6
GHI JKL MNO
4 5 6
Transfer
GHI JKL MNO
7 8 9
PQRS TUV WXYZ
Redial
7 8 9
PQRS TUV WXYZ
OPER 0
* #
0
OPER
Sel
Sel
Del Del
Menu
Messages
Do Not Disturb
Sel
Sel
Hold Hold
Del Del
Menu
Messages
Do Not Disturb
Hold Hold
Sel Sel
Del
Del
Menu
Messages
Do Not Disturb
Hold Hold
Sel
Sel
Del
Del
Menu
Messages
Do Not Disturb
Hold
Hold
Sel Sel
Del
Del
Menu
Messages
Do Not Disturb
Hold Hold