ADC DSX-3 User Manual page 48

SECTION 5: GENERAL INFORMATION
Content
1 WARRANTY/SOFTWARE ............................................................... 5-1
2 SOFTWARE SERVICE AGREEMENT ........................................................ 5-1
3 REPAIR/EXCHANGE POLICY ............................................................ 5-1
4 REPAIR CHARGES ................................................................... 5-2
5 REPLACEMENT/SPARE PRODUCTS........................................................ 5-2
6 RETURNED MATERIAL ................................................................ 5-2
7 CUSTOMER INFORMATION AND ASSISTANCE ................................................ 5-3
1 WARRANTY/SOFTWARE
The Product and Software warranty policy and warranty period for all ADC products is
published in ADC's Warranty/Software Handbook. Contact the Broadband Connections Group
(BCG) Technical Assistance Center at 1-800-366-3891, extension 63475 (in U.S.A. or Canada)
or 952-946-3475 (outside U.S.A. and Canada) for warranty or software information or for a copy
of the Warranty/Software Handbook.
2 SOFTWARE SERVICE AGREEMENT
ADC software service agreements for some ADC Products are available at a nominal fee. Contact
the BCG Technical Assistance Center at 1-800-366-3891, extension 63475 (in U.S.A. or Canada)
or 952-946-3475 (outside U.S.A. and Canada) for software service agreement information.
3 REPAIR/EXCHANGE POLICY
All repairs of ADC Products must be done by ADC or an authorized representative. Any attempt
to repair or modify ADC Products without authorization from ADC voids the warranty.
If a malfunction cannot be resolved by the normal troubleshooting procedures, BCG Technical
Assistance Center at 1-800-366-3891, extension 63475 (in U.S.A. or Canada) or 952-946-3475
(outside U.S.A. and Canada). A telephone consultation can sometimes resolve a problem without
the need to repair or replace the ADC Product.
If, during a telephone consultation, ADC determines the ADC Product needs repair, ADC will
authorize the return of the affected Product for repair and provide a Return Material
Authorization number and complete shipping instructions. If time is critical, ADC can arrange
to ship the replacement Product immediately. In all cases, the defective Product must be
carefully packed and returned to ADC.
ADCP-80-314 • Issue 6 • January 2001 • Section 5: General Information
 2001, ADC Telecommunications, Inc.
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