More Troubleshooting For Drives - HP Vectra VL800 Troubleshooting Manual

WARNING
2 Use or Configuration Problems

More Troubleshooting for Drives

More Troubleshooting for Drives
This section provides more information on how to solve problems with
your drives or accessory boards.
Be sure to disconnect the power cord and any telecommunication
cables from your computer before you remove the cover to check the
cable connections or jumper settings.
To avoid electric shock and harm to your eyes by laser light, do not
open the CD-ROM drive enclosure. The CD-ROM drive should be
serviced by service personnel only. Refer to the label on the CD-ROM
for power requirements and wavelength. This PC is a class 1 laser
product. Do not attempt to make any adjustment to the laser unit.
If the Hard Disk Has a Problem
1 If you receive a S.M.A.R.T. alert either from TopTools or during
Power-On-Self-Test, there could be a potential problem with the
hard disk drive. Carry out an immediate data backup, then contact
HP Support. S.M.A.R.T management is only done on IDE disk drives.
2 Check that the disk power and data cables are correctly connected
(refer to Chapter 2 in your User's Guide for information about cables
and connectors).
3 Check that booting from the hard drive has not been disabled in the
menu of the Setup program, accessed by pressing
Boot
4 Check that the hard disk drive has been detected (refer to the
submenu in the
Disk Drives
by pressing at startup).
F2
5 Run ScanDisk and Disk Defragmenter to see if they detect a problem
with the hard disk drive. To access these utilities, select





Accessories System Tools
6 Run IDE tests from the
e-DiagTools (described on page 41).
36
menu in the Setup program, accessed
Boot
from the menu.
Start
option from HP
Advanced System Test
at startup.
F2
Hard





Programs