Customer Responsibilities - HP Pavilion 754 Support Manual

CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A
PARTICULAR PURPOSE. Some countries/regions, states, or provinces do not allow limitations on the
duration of an implied warranty, so the above limitation or exclusion might not apply to you. This
warranty gives you specific legal rights and you might also have other rights that vary from
country/region to country/region, state to state, or province to province.
HP's limited warranty is valid in any country/region or locality where HP has a support presence for this
product and where HP has marketed this product. The level of warranty service you receive may vary
according to local standards. HP will not alter form, fit, or function of the product to make it operate in a
country/region for which it was never intended to function for legal or regulatory reasons.
TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES IN THIS WARRANTY STATEMENT ARE
YOUR SOLE AND EXCLUSIVE REMEDIES. EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL HP
OR ITS SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT, SPECIAL, INCIDENTAL,
CONSEQUENTIAL (INCLUDING LOST PROFIT OR DATA), OR OTHER DAMAGE, WHETHER BASED IN
CONTRACT, TORT, OR OTHERWISE. Some countries/regions, states, or provinces do not allow the
exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may
not apply to you.
THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY
PERMITTED, DO NOT EXCLUDE, RESTRICT, OR MODIFY AND ARE IN ADDITION TO THE
MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.
Network Interface Cards
HP warrants the operation on a network interface card (NIC), only if factory preinstalled by HP, as
follows: HP will make sure the correct drivers are installed; HP will make sure that the HP Pavilion
recognizes the NIC. NO CONNECTIVITY ISSUES ARE SUPPORTED.
Software Media (CDs)
The software CDs that come with your system are warranted to be free from defects for one year. Any
claims for missing CDs need to be made within 30 days. Any claims for defective CDs may require the
exchange of the CDs.

Customer Responsibilities

You may be required to run HP-supplied diagnostic programs before an in-home visit will be scheduled or
a replacement part will be dispatched.
You are responsible for the security of your proprietary and confidential information and for maintaining a
procedure external to the products for reconstruction of lost or altered files, data, or programs. You should
back up all data on your system before calling the HP Customer Care Center.
For In-home service, you must provide: access to the product; adequate working space and facilities
within a reasonable distance of the product; access to and use of all information and facilities determined
necessary by HP to service the product; and operating supplies and consumables such as you would use
during normal operation.
When service is being performed in-home, you or your representative, 18 years of age or older, must be
present at all times. You must state if the product is being used in an environment which poses a potential
health hazard to repair personnel; HP may require that the product be maintained by customer personnel
under direct HP supervision. HP may also refuse to provide In-home service in special circumstances and
will provide an alternative repair method such as Carry-in repair.
Obtaining Hardware Warranty Repair Service
For the duration of the one-year parts and labor warranty, repair service includes Consumer-replaceable
Parts services, Carry-in services and In-home services as described below. To obtain hardware warranty
service, call the HP Customer Care Center. You must be prepared to supply the proof-of-purchase date.
The time it takes to repair your computer will vary based upon location and circumstances. The phone
agent can supply more details.
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