Troubleshooting; Frequently Asked Questions - GE MRIaudio 1505 Installation And User Manual

TROUBLESHOOTING

The MRIaudio Sound System is easy to install and use . However, some issues may occur . Below are some of the most
common operating problems .
Digital Amplifier is not powered:
If the blue indicator light is dark, the amplifier has no power. Check that the power cord in back is pushed all the way
in, twisted and locked into place . You should not be able to pull it out . Press the power button . Both the blue and
green light should be lit .
No sound in the headphones or technologist speakers:
• Check that the iPad or other media device is connected to the Internet .
• The volume on the iPad or other media device should be maxed out .
• The volume knob on the Digital Amplifier should be turned up and the input light is green.
• The music app should be playing (not paused) on the iPad .
• Check all connections on the back of the amplifier (see page 15).
Still no sound:
• Check that the headphones are fully plugged into the Pneumatic Tubing .
• Check that the Pneumatic Tubing is fully plugged into the Sonic Transducer .
• There should be no kinks or crimps in the Pneumatic Tubing or headphone tubing .
• Check cable connections on the penetration panel in both the computer room and MRI suite .
• Check that the excess cable has been flattened and zip tied (not coiled).

FREQUENTLY ASKED QUESTIONS

Does MRIaudio create noise or artifacts?
The MRIaudio system is designed from the ground up to eliminate the likelihood of artifacts or noise through the
use of specialized components made specifically for compatibility in the MRI environment. This has been proven
through rigorous third party testing and vetted by the U .S . Food and Drug Administration .
Are MRIaudio systems OEM compatibility?
MRIaudio systems are compatible with all OEMs, including GE, Siemens, Philips, Hitachi, and Canon (formerly
Toshiba) MRIs .
What is the Noise Reduction Rating?
Tested by an ISO 17025 laboratory, both the Over-Ear and In-Ear headphones provide 29 decibels of hearing
protection, satisfying the OSHA requirement for sustained excessive noise levels .
Is the MRIaudio system a medical device?
The FDA considers MRI sound systems to be medical devices; the MRIaudio system was tested and cleared as a
class II medical device .
Does MRIaudio, Inc. have liability Insurance?
MRIaudio carries a 3 million dollar liability insurance policy .
How do you clean the MRIaudio system?
The headphones are the only system component which the patient will contact . Clean with sanitizing wipes or a
cloth with alcohol . MRIaudio's disposable headphone foam ear tips and cloth covers are highly recommended .
Does MRIaudio offer a warranty on its systems?
All MRIaudio products come standard with a one year limited warranty . We also offer additional coverage through
MRIaudio Care .
IM-1505 Rev. D
19