ElectrIQ IQOOL-SMART15HP User Manual page 23

CONNECTION TROUBLESHOOTING
1. Check whether the device is powered on and is in the correct WIFI connection mode, if not please refer
to the CHANGING BETWEEN CONNECTION MODES section on page 12.
2. Ensure the WIFI password has been entered into the app correctly (Case sensitive)
3. Check that the phone is connected to the WIFI you are connecting the device to.
4. Ensure the network you are connecting it to is 2.4Ghz (5Ghz WIFI networks are not supported), and that
there is a strong WIFI signal to the item.
5. If your router is dual band, ensure that the 2.4ghz network has a different network name (SSID). Further
advice on changing router settings will be available from your Internet service provider / Router
manufacturer.
6. Check the settings on the router. Encryption should be WPA2-PSK and authorisation type should be set
to AES
7. Try using the alternative connection method. i.e. If connection is failing when attempting to connect
through CF mode, try AP mode.
PROFILE TAB
The profile tab gives you the option to edit both your detail,
and use the added features of the unit.
CHANGING THE NAME OF YOUR DEVICE
When in any of the device screens further settings for the
device can be accessed, by pressing on the three dots in
the top right hand corner. The top option within this allows
you to change the name of the device to something relevant
to the use of the product, such as "Living Room Air
Conditioner". Within the menu, you also have the option of
setting up a pattern lock or change your password.
DEVICE SHARING
This allows you to share access to the controls of your air
conditioner with friends and family.
INTEGRATION
This allows the unit to be integrated with your favourite
home automation hardware such as Google Home and the
Amazon Echo.
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