HP Compaq Presario,Presario 5116 Quick Start Manual page 104

Symptom
Cannot connect to the Internet.
Cannot automatically launch
Internet programs.
Internet takes too long to
download Web sites.
Problem
Internet Service
Provider (ISP) account
is not set up properly.
Phone line is not
working.
Modem is not set up
properly.
Web browser is not set
up properly.
You must log in to your
ISP before some
programs will start.
Modem is not set up
properly.
Solution
Verify Internet settings or contact your ISP for
assistance.
Contact your telephone company for assistance.
Reconnect the modem, verifying that the
telephone line is properly connected from the
wall to the computer, and from the computer to
any attached telephones.
Verify that the Web browser is installed and set
up to work with your ISP.
Log in to your ISP and launch the desired
program.
Verify that correct modem speed and COM port
are selected:
1. From the Windows taskbar, click Start, point
to Settings, and then click Control Panel.
The Control Panel window is displayed.
2. Double-click Modems. Windows detects the
modem(s) you have installed.
3. Click the Properties button. An identification
window is displayed.
4. Verify that the correct modem port is set and
the maximum speed of your modem is
selected. Reset these settings if necessary.
5. Click OK to close the identification window.
6. Click Close to close the Modems Properties
window.
7. Click The Close button in the upper right
corner of the Control Panel window to return
to the Windows desktop.