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HP Compaq Presario,Presario 6024 Troubleshooting Manual

Hp compaq presario,presario 6024: supplementary guide
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Troubleshooting Guide

Document Part Number: 277959-001
March 2002
This guide provides helpful hints and solutions for troubleshooting
possible hardware and software problems.

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Table of Contents
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  Summary of Contents for HP Compaq Presario,Presario 6024

  • Page 1: Troubleshooting Guide

    Troubleshooting Guide Document Part Number: 277959-001 March 2002 This guide provides helpful hints and solutions for troubleshooting possible hardware and software problems.
  • Page 2 © 2002 Compaq Information Technologies Group, L.P. Compaq and the Compaq logo are registered in U. S. Patent and Trademark Office. Presario is a trademark of Compaq Information Technologies Group, L.P. in the United States and other countries. Microsoft, Windows, and Windows XP are trademarks of Microsoft Corporation in the United States and other countries.
  • Page 3: Table Of Contents

    1 Help & Support Preventative Care and Maintenance ........1–2 Online Service and Support.
  • Page 4 Contents Troubleshooting Guide...
  • Page 5: Help & Support

    This chapter provides information for identifying and solving common problems that may occur with your computer. You can easily diagnose and solve many computer problems on your own without contacting a Compaq Support Specialist. If you have a computer problem or question, check the following resources for answers: ✎...
  • Page 6: Preventative Care And Maintenance

    Help & Support Preventative Care and Maintenance Your computer is equipped with an integrated help and assistance tool from Microsoft and Compaq, providing simple click access to built-in product information, preventative care and maintenance assistance, and Web links to online support and technical information. Press the Easy Access Help G button on your keyboard to access the Compaq Help &...
  • Page 7: Online Service And Support

    Online Service and Support For rapid access to accurate service and support solutions, go to compaq.com/consumersupport. Whether you are a novice or technical expert, knowledge, information, and assistance are available when and where you need them. Troubleshooting Guide Need access to drivers and product documentation? Find original product drivers, the latest updates and software fixes, warranty information, and product documentation.
  • Page 8: How To Access Help

    Help & Support How to Access Help The first step when you need help is to press the Help G button on your keyboard, giving you access to an integrated help and assistance tool from Microsoft and Compaq. The Compaq Help & Support Center provides a wealth of help and assistance when you need: If you want interactive help or didn’t find exactly what you were looking for, go to the Compaq Help &...
  • Page 9: Solving Minor Problems

    Solving Minor Problems Before contacting a Compaq Support Specialist, keep in mind that the information needed to correct the problem may be at your fingertips. Try pressing the Easy Access Help G button on your keyboard. This button accesses important help and support information and tools. Information in this section is divided into three areas: Symptom, Problem, and Solution.
  • Page 10: Audio

    Computer” procedure. Reconnect the speakers. Refer to the Speaker Options poster for instructions. 1. On the Windows desktop, click Start then click Control Panel. The Control Panel window is displayed. 2. Click Sounds, Speech, and Audio Devices then click Sounds and Audio Devices.
  • Page 11: Cd-Rom, Cd-Rw, Dvd-Rom, Or Dvd-R/Rw Drive

    CD-ROM, CD-RW, DVD-ROM, or DVD-R/RW Drive Symptom CD-ROM, CD-RW, DVD-ROM, or DVD-R/RW drive cannot read a disc or takes too long to start. Troubleshooting Guide Problem CD has been inserted upside down. The DVD-ROM drive takes longer to start because it has to determine the type of media being played, such as audio or video.
  • Page 12 Windows does not detect CD-ROM or DVD-ROM driver. Wrong or poor quality media type. Solution 1. On the Windows desktop, click Start then click Control Panel. The Control Panel window is displayed. 2. Click Performance and Maintenance then click System.
  • Page 13: Diskette Drive

    Diskette has been improperly inserted. Solving Minor Problems Solution To format the diskette: 1. On the Windows desktop, click Start then click My Computer. The My Computer window is displayed. 2. Right-click on the 3 1/2 Floppy (A:) icon. 3. Select Format from the pop-up menu.
  • Page 14 Compaq Help & Support Center or refer to your Limited Warranty for details. To format the diskette: 1. On the Windows desktop, click Start then click My Computer. The My Computer window is displayed. 2. Right-click on the 3 1/2 Floppy (A:) icon.
  • Page 15 Compaq Help & Support Center or refer to your Limited Warranty for details. To format the diskette: 1. On the Windows desktop, click Start then click My Computer. The My Computer window is displayed. 2. Right-click on the 3 1/2 Floppy (A:) icon.
  • Page 16: Hard Drive

    Solving Minor Problems Hard Drive Symptom Computer seems to be locked up. Hard drive error message is displayed. Display (Monitor) Symptom ✎ If you encounter display problems, refer to the documentation that came with your monitor and to the common causes and solutions listed in this table. Screen is blank, and monitor power light is not lit.
  • Page 17: Hardware Installation Problems

    Display (Monitor) (Continued) Symptom Screen is blank. (continued) Hardware Installation Problems Symptom A new device is not recognized as part of the system. Troubleshooting Guide Problem Screen saver is enabled. Computer is in Stand By mode. Problem Device is not seated or connected properly.
  • Page 18: Internet Access

    Solving Minor Problems Hardware Installation Problems (Continued) Symptom A new device is not recognized as part of the system. (continued) Internet Access Symptom Cannot connect to the Internet. 2–10 Problem When the system advised you of changes to the configuration, you did not accept them.
  • Page 19 Internet Access (Continued) Symptom Cannot automatically launch Internet programs. Internet takes too long to download Web sites. Troubleshooting Guide Problem You must log in to your ISP before some programs will start. Modem is not set up properly. Solving Minor Problems Solution Log in to your ISP and launch the desired program.
  • Page 20: Power

    Solving Minor Problems Power Symptom Computer will not turn on. “Illegal Operation has Occurred” error message is displayed. 2–12 Problem Line voltage selection switch is not in the proper position for your region (115V/230V). Computer is not connected to an external power source. Drive power, data, or power supply cables may not be properly connected.
  • Page 21 Power (Continued) Symptom Computer will not start. Computer appears locked up and won’t turn off when the power button is pressed. Computer powered off automatically. Troubleshooting Guide Problem System files may have been damaged. Wrong memory modules were used in the upgrade, or memory modules were installed in the wrong location.
  • Page 22: Keyboard And Scroll Mouse

    Keyboard is damaged. The Num Lock key may be on. Solution 1. On the Windows desktop, click the Start button. 2. Click Turn Off Computer. The Turn Off Computer dialog box is displayed. 3. Select Turn Off.
  • Page 23 Keyboard and Scroll Mouse (Continued) Symptom Mouse does not respond to movement or is too slow. Troubleshooting Guide Problem Mouse connector is not properly plugged into the back of the computer. Program in use has stopped responding to commands. Solving Minor Problems Solution Shut down your computer using the keyboard:...
  • Page 24: Wireless Wheel Mouse

    Solving Minor Problems Keyboard and Scroll Mouse (Continued) Symptom Mouse will only move vertically or horizontally. Wireless Wheel Mouse Symptom Mouse does not work after installation or is not detected. 2–16 Problem Mouse roller ball is dirty. Mouse needs repair. Problem Receiver is not connected properly.
  • Page 25: Usb Optical Mouse

    Wireless Wheel Mouse (Continued) Symptom Poor reception. Mouse stops functioning. USB Optical Mouse Symptom Mouse does not work after installation or is not detected. Mouse does not track cursor well. Troubleshooting Guide Problem Receiver too close to other electrical devices. Batteries are low.
  • Page 26: Memory

    Solving Minor Problems Memory Symptom Insufficient memory message is displayed. Miscellaneous Symptom Computer date and time display is incorrect. Printer problems. 2–18 Problem All memory in the computer is being used by open programs, and memory is needed for a desired task. Problem RTC (real-time clock) battery may need to be...

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