Support And Information Services - HP Brio BA400 User Manual

Support and Information Services

For information on service and support, refer to your dealer or the documentation
provided with your PC
Collecting Information Before Contacting Support
Make a note of some of the information mentioned below. This will help your
authorized support provider deal with your problem quickly and efficiently:
PC Description
Model and serial number
RAM
•
Number of megabytes installed
•
HP RAM or RAM from another
manufacturer
Question or Problem
Frequency
Run OK?
Recent changes to the PC
Hardware Configuration
Which BIOS version is used?
Any BIOS parameter changes?
Make a list of slots and interrupts
used by additional cards (for
example, LAN, sound and SCSI)
Operating System
Are you using the original operating
system software that came
preloaded on your PC?
If no, what is the operating system
version?
Any operating system-generated
error messages
Any errors during boot (Power-On
Self Test). This test checks all
installed components.
.
See label on the right side of your PC
•
The amount of RAM is displayed in the Setup Main menu, accessed by pressing
F F F F 2 2 2 2 during start-up.
•
There may be some compatibility problems with non-HP RAM.
How often has the problem occurred?
How long has the PC been running normally?
Have there been any recent changes made to the PC?
The BIOS version is displayed in the Setup program Main menu, accessed by
pressing F2 during start-up.
Did the problem occur after changes were made to the BIOS using the Setup
program?
This is to check for interrupt conflicts. Your PC needs to give separate interrupt
requests (IRQs) to your PC's the various hardware devices. Conflicts can occur if the
same IRQ is given to more than one device. You can find IRQs by running DiagTools
(see page 18).
Select Settings



Control Panel from the Start menu, then click on the
System icon. The operating system version is displayed under System.
Please note down exact text of error message.
Any POST errors will be displayed on your monitor screen or signalled by beep
codes.

Support and Information Services

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