HP Brio BA400 User Manual page 37

Hard Disk, DVD or CD-ROM Drive Test Error
Problem
Power-On-Self-Test
displays hard disk, DVD or
CD-ROM drive test error
Run DiagTools from the Brio Assist CD-ROM to test your hard drive or from your hard drive to test the
CD-ROM drive. Refer to page 18.
More Advanced Troubleshooting
You receive a S.M.A.R.T.
alert during the Power-On-
Self-Test.
Refer to page 36 for more information on troubleshooting drives. There is also more DVD troubleshooting information in the
online HP Brio Center, under "Fix a Problem". If the problem persists, contact your authorized support provider
Possible cause
The drive is incorrectly
configured in the PC's
Setup program. Refer to
page 36 or page 37.
You may need to update
your PC's Basic Input
Output System (BIOS).
The drive cables are not
correctly connected.
The drive cable is not
working.
The drive is not working.
The system board is not
working.
Defective drive
To try and fix this ...
1 Switch the PC OFF then ON.
2 When the message Press F2 to Enter Setup appears,
press the F2 key. Refer to page 20.
3 Check the drive is enabled and the correct type is selected.
Create a floppy to update your PC's BIOS. Refer to page 20.
1 Disconnect the power cord.
2 Remove the PC's cover (refer to page 44).
3 Check the drive's power and data cables are correctly
connected (refer to chapter 2).
4 Close the PC then switch it on and check it works.
1 Disconnect the power cord.
2 Remove the PC's cover (refer to page 44).
3 Replace the drive cable by a known working cable from the
same model of PC.
4 Close the PC then switch it on and check it works.
1 Disconnect the power cord.
2 Remove the PC's cover (refer to page 44).
3 Replace the drive by a known working drive from the same
model of PC (refer to page 54 or page 56).
4 Close the PC then switch it on and check it works.
1 Disconnect the power cord.
2 Remove the PC's cover (refer to page 44).
3 Replace the system board by a known working board from
the same model of PC (refer to page 46).
4 Close the PC, reconnect the power cord and check that the
PC and drive work.
5 If the drive works, contact your authorized support provider
for further troubleshooting information.
I I I I m m m m p p p p o o o o rt rt rt rta a a a n n n n t t t t : : : : Carry out an immediate data backup, then contact HP
Support at
www.hp.com/go/briosupport
replacement hard drive.
Troubleshooting Help Zone
for a
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