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WARRANTY
Effective June 15, 2020
FULL LIFETIME WARRANTY FOR WARMING TRENDS® BURNERS
WARMING TRENDS warrants that each WARMING TRENDS® Crossfire®
and other jetted-flame-brass-burners (each as "Burner") is free from defects
in materials and workmanship and conforms to its specifications, which are
available upon request.
The warranty period for a Burner is lifetime warranty beginning on the
date of purchase ("Warranty Period"). This Warranty is transferable, but we
reserve the right to require proof of ownership for any transferred burners
including proof that the Burner was not acquired through improper means
or unauthorized re-sellers. During the Warranty Period, WARMING TRENDS
provides repair and exchange services for the Burners, without charge. If
a Burner does not function as warranted during the Warranty Period and,
after a reasonable number of attempts, WARMING TRENDS is unable to
either 1) make it do so or 2) replace it with one that is at least functionally
equivalent, you may return it to WARMING TRENDS and your money will be
refunded.
The warranty stated above will not apply to the extent that there has been
misuse or use contrary to specifications or the appropriate user or operat-
ing manual, installation defect, accident, modification, unsuitable physical
or operating environment, operation in other than the specified operating
environment (e.g., outdoor burners should only be used outdoors) improp-
er maintenance by you, or failure caused by a product for which WARMING
TRENDS is not responsible. With respect to Burners, the warranty is voided
by removal or alteration of any identification labels or marks on any Burner
or part.
THESE WARRANTIES ARE YOUR EXCLUSIVE WARRANTIES AND REPLACE
ALL OTHER WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED,
INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OR
CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE.
ITEMS NOT COVERED BY WARRANTY
Other than as expressly stated above, WARMING TRENDS does not warrant
uninterrupted or error-free operation of any Burner or that WARMING
TRENDS will correct all defects.
Warming Trends does not warranty any services related to our Burners,
including installation, unless we provided those services to you. You may
have warranty rights from the service provider, but we make no represen-
tations or warranties express or implied regarding any third party service
provider.
This warranty also does not apply to any fire logs (including the FireStorm®
Steel Log) or any of the electronics used in connection with our Burners,
which may be covered by separate warranties with different terms.
YOUR RIGHTS UNDER STATE LAW
This Warranty gives you specific legal rights, and you may also have other
rights which vary from state to state. You may find this information from the
Federal Trade Commission helpful in understanding your rights, but we
recommend you speak to your attorney regarding your specific situation
and the laws in your state or jurisdiction. https://www.consumer.ftc.gov/
articles/0252-warranties
IGNITION SYSTEMS WARRANTY
ALL BURNERS AND ELECTRONICS MUST BE COVERED WHEN NOT IN
USE OR WARRANTY IS NULL AND VOID
Push Button Ignition Systems: There is no warranty offered on any push
button ignition system.
Electronic Ignition Systems:
Residential Installations:
• 24VIK and 3VIK systems are fully warranted for one (1) year with a limited
warranty for two (2) years from date of purchase. In the event a system
must be replaced due to a defect/malfunction of the system, Warming
Trends will repair or replace the system at no cost for the first year. In the
event a system fails after the first year from date of purchase and within
two years from date of purchase, Warming Trends will repair or replace
the system for a cost of 50% of the current list price. This warranty does not
cover labor costs.
• P24VIK systems purchased ON OR BEFORE April 15, 2018 are fully war-
ranted for one (1) year with a limited warranty for two (2) years from date
of purchase. In the event a system must be replaced due to a defect/mal-
function of the system, Warming Trends will repair or replace the system
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at no cost for the first year. In the event a system fails after the first year and
within two years of date of purchase, the cost for a replacement system is
at a discount rate of 50% of the current listed price. This warranty does not
cover labor costs.
• P24VIK Systems purchased AFTER April 15, 2018 are fully warranted
for three (3) years from date of purchase. In the event a system must be
replaced due to a defect/malfunction of the system, Warming Trends will
repair or replace the system at no cost for the first three years. This warran-
ty does not cover labor costs.
Commercial Installations:
• 24VIK and 3VIK systems are fully warranted for twelve months from date of
purchase. In the event a system must be replaced due to a defect/malfunc-
tion of the system, Warming Trends will repair or replace the system at no
cost. This warranty does not cover labor costs.
• P24VIK Systems are fully warranted for one (1) year from date of purchase.
In the event a system must be replaced due to a defect/malfunction of the
system, Warming Trends will repair or replace the system at no cost for
12 months from the date of purchase. This warranty does not cover labor
costs.
Problems in the functioning of the systems due to gas plumbing or electrical
installed by others are not covered by any warranty offered by Warming
Trends.
No dealer, distributor, or other person has the authority to represent or
warrant a Warming Trends™ product beyond the terms contained within this
warranty, and Warming Trends assumes no liability for such warranty repre-
sentations. Any questions concerning this warranty should be directed to the
Warming Trends™ corporate office.
Return Policy of Warranty Product
Any Warming Trends™ product deemed by Warming Trends™ as defective
and covered by the warranty may be returned to Warming Trends™ for
assessment to determine if repair or replacement is necessary. In order to
return a product, you must have a Return Merchandise Authorization number
(RMA#). Please contact a Warming Trends™ representative at the corporate
office to obtain an RMA#. All returned merchandise must have the RMA#
clearly printed on the outside of the package. Return shipping costs are the
purchaser's responsibility. Warming Trends™ is not responsible for product
damaged or lost in transit. It is recommended that return items are shipped
via a delivery service that can be tracked and/or insured to confirm receipt.
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