Table of Contents
Advertisement
USB 3.0 Connection is Unstable When Using a USB 2.0 Cable
Wired Network Connection Becomes Unstable
Downloaded from
ManualsNet.com
search engine
Parent topic:
Solving Network Problems
If you receive a communication error or experience an unstable connection when using a SuperSpeed
USB port on your computer with a USB 2.0 cable, try these solutions:
• Use a USB 3.0 cable.
• Connect to a Hi-Speed USB port on your computer, if available.
• Connect to another SuperSpeed USB port on your computer, if available.
Parent topic:
Solving Network Problems
When you connect the product to a wired network using a router or access point that supports IEEE
802.3az (Energy Efficient Ethernet), the connection may become unstable, you may be unable to
connect to the product, and the communication speed may become slow. If you experience any of these
issues, follow the steps below to disable IEEE 802.3az and then connect your product again.
1. Disconnect the Ethernet cables connected to the computer and your product.
2. Disable IEEE 802.3az for the computer's network adapter if it is enabled (check your operating
system's Ethernet connection settings).
3. Connect the computer and your product directly with an Ethernet cable.
4. Print a network connection report from your product.
5. On the computer, open a web browser and enter your product's IP address from the network
connection report.
6. Select Network > Wired LAN.
7. Select OFF for IEEE 802.3az. and click Next.
8. Click OK and remove the Ethernet cable connecting the computer and your product.
9. If you disabled IEEE 802.3az for your computer's network adapter, enable it.
10. Reconnect the Ethernet cables from the router or access point to your computer and product.
If problems still occur, other devices on the network may be causing them.
Parent topic:
Solving Network Problems
Related tasks
Printing a Network Connection Report
388
Advertisement
Table of Contents
