Getting Support From The Hp Website; Preparing To Call Technical Support; Locating The Rating Label - HP x2301 User Manual

Issue
Picture bounces, flickers, or
wave pattern is present in the
picture.
Using HDMI connection,
unable to hear audio.
Monitor is always in sleep
mode (amber LED).

Getting Support from the HP website

Before you contact customer service, see the HP Technical Support website at
support. Select your country/region, and then follow the links to the support page for your monitor.

Preparing to Call Technical Support

If you cannot solve an issue by using the troubleshooting tips in this section, you might have to call
technical support. For technical support contact information, see the printed documentation included
with the monitor.
Have the following information available when you call:
Monitor model number (located on label on back of monitor)
●
Monitor serial number (located on label on back of monitor or in the OSD display in the
●
Information menu)
Purchase date on invoice
●
Conditions under which the problem occurred
●
Error messages received
●
Hardware configuration
●
Name and version of hardware and software you are using
●

Locating the Rating Label

The rating label on the monitor provides the product number and serial number. You might need these
numbers when contacting HP about your monitor model.
The rating label is on the bottom of the monitor.
20 Appendix A Troubleshooting
Solution
Move electrical devices that might cause electrical interference as far away from the monitor
as possible.
Use the maximum refresh rate that your monitor is capable of at the resolution that you are
using.
The monitor does not provide an audio solution. The audio stream must be connected directly
to external speakers or to an audio receiver.
Power to the computer must be turned on.
The computer graphic card must be snugly seated in the slot.
Verify that the monitor video cable is properly connected to the computer.
Inspect the monitor video cable, and make sure that none of the pins are bent.
Verify that your computer is operational: Press the Caps Lock key and observe the Caps Lock
LED found on most keyboards. The LED must either turn on or off after hitting the Caps Lock
key.
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ENWW