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Troubleshooting
Problem
No Plug and Play.
Picture bounces, flickers, or
wave pattern is present in
the picture.
Monitor is always in "Sleep
Mode (Amber LED)."
USB 2.0 ports are not
working.
Getting Support from hp.com
Before you contact customer service, refer to HP Technical Support at: http://www.hp.com/support
Select your country/region, and then follow the links to the support page for your monitor.
Preparing to Call Technical Support
If you cannot solve a problem by using the troubleshooting tips in this section, you might have to call technical
support. For technical support contact information, refer to the printed documentation included with the monitor. Have
the following information available when you call:
■ Monitor model number (located on label on back of monitor)
■ Monitor serial number (located on label on back of monitor or in the OSD display in the Information menu)
■ Purchase date on invoice
■ Conditions under which the problem occurred
■ Error messages received
■ Hardware configuration
■ Name and version of hardware and software you are using
Locating the Rating Label
The rating label on the monitor provides the product number and serial number. You may need these numbers when
contacting HP about your monitor model.
The rating label is on the back of the monitor.
A–2
Solution (Continued)
In order for the Plug and Play feature of the monitor to work, you need a computer and graphic
card that are compatible with Plug and Play. Check with your computer manufacturer.
Check the monitor's video cable, and make sure that none of the pins are bent.
Make sure that the HP monitor drivers are installed. Refer to "Installing Drivers" for more
information. HP monitor drivers are also available at: http://www.hp.com/support
Move electrical devices that may cause electrical interference as far away from the monitor as
possible.
Use the maximum refresh rate that your monitor is capable of at the resolution that you
are using.
The computer power switch should be in the On position.
The computer graphic card should be snugly seated in its slot.
Check that the monitor video cable is properly connected to the computer.
Inspect the monitor video cable, and make sure that none of the pins are bent.
Check that your computer is operational: Press the Caps Lock key and observe the Caps Lock
LED found on most keyboards. The LED should either turn on or off after hitting the Caps
Lock key.
Make sure the USB hub cable is securely connected to the monitor and the computer.
User's Guide
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