HIKVISION BCS-V-NVRXX02-4K Series User Manual page 194

If not, please contact the engineer from our company to do the further process.
 No record file found in the device local HDD, and prompt "No record file found".
Possible Reasons:
Step 41 Verify the system time setting is correct.
Go to Menu>System>General, and verify the "Device Time" is correct.
Step 42 Verify the search condition is correct.
Go to playback interface, and verify the channel and time are correct.
Step 43 Verify the HDD status is normal.
Go to Menu>Storage>Storage Device to view the HDD status, and verify the HDD is detected
and can be read and written normally.
Step 44 Check if the fault is solved by the above steps.
If it is solved, finish the process.
If not, please contact the engineer from our company to do the further process.
Network Video Recorder User Manual
− The time setting of system is incorrect.
− The search condition is incorrect.
− The HDD is error or not detected.
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