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TROUBLESHOOTING > When any problem appears
No sound from the TV when HDMI Control is used
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The TV is set to output audio from the TV speakers.
Change the audio output setting on your TV so that the TV audio is output from the speakers connected
to the unit.
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A TV that does not support eARC/ARC is connected to the unit only with an HDMI cable.
Use a digital optical cable to make an audio connection. For details, see the following:
"HDMI connection with a TV" (p.89)
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If the TV is connected to the unit with an audio cable, the TV audio input setting does not match
the actual connection.
Use "TV Audio Input" in the "Setup" menu to select the correct audio input jack. For details, see the
following:
"Setting the audio input jack used for TV audio" (p.309)
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If you are trying to use eARC/ARC, eARC/ARC function is disabled on the unit or TV.
Set "ARC" in the "Setup" menu to "On", and enable eARC/ARC function on the TV. For details, see the
following:
"Setting the use of ARC" (p.272)
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If you are trying to use eARC/ARC, the HDMI cable is not connected to the eARC/ARC-compatible
HDMI jack on the TV.
Connect the HDMI cable to the eARC/ARC-compatible HDMI jack (HDMI jack marked "ARC") on the TV.
Some HDMI jacks on the TV are not compatible with eARC/ARC. For details, refer to the instruction
manual for the TV.
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