Induction Hob Troubleshooting - Electrolux EFEP956 Installation & User Manual

56 electrolux.com.au

INDUCTION HOB TROUBLESHOOTING

If there is a problem with the appliance, please check the
points listed below before calling for service. It may be
possible to avoid a call by fixing the problem yourself and
be able to continue cooking.
Problem Possible cause
You cannot activate the appliance
or operate it.
You touched 2 or more sensor fields at
the same time.
The Stop+Go function is activated.
There is water or fat stains on the
control panel.
An acoustic signal sounds and the You have put something on one or
appliance deactivates. An acoustic more sensor fields.
signal sounds when the appliance
is deactivated.
The appliance deactivates. You have put something on the
sensor field.
The residual heat indicator does The cooking zone is not hot because it
not come on. operated only for a short time.
The Automatic Heat Up function The cooking zone is already hot.
does not operate.
The highest heat setting is set.
The heat setting changes between The Power management is activated.
two levels.
The sensor fields become hot. The cookware is too large or you put it
too near to the controls.
There is no signal when you touch The signals are deactivated.
the panel sensor fields.
The Automatic Switch Off has
comes on.
activated.
The Lock or Child safety lock function
comes on.
is activated.
No cookware is on the cooking zone.
comes on.
The cookware is incorrect.
The diameter of the bottom of the
cookware is too small for the
cooking zone.
The cookware does not cover
the cross.
There is an error in the appliance.
and a number comes on.
Remedy
Activate the appliance again and set the
heat setting in less than 10 seconds.
Touch only one sensor field.
Refer to Stop+Go instruction.
Clean the control panel.
Remove the object from the
sensor field.
Remove the object from the
sensor field.
If the cooking zone operated
sufficiently long to be hot, speak to
the service centre.
Let the cooking zone become sufficiently
cool.
The highest heat setting has the
same power as the Automatic
Heat Up function.
Refer to Power management instruction.
Put large cookware on the rear cooking
zones if necessary.
Refer to the OffSound control instruction.
Deactivate the appliance and activate
it again.
Refer to the Lock and Child safety lock
instruction.
Put cookware on the cooking zone.
Use correct cookware.
Use cookware that has a bottom
diameter greater than 125mm.
Cover the cross fully.
Disconnect the appliance from the
electrical supply for some time.
Disconnect the fuse from the electrical
system of the house. Connect it again.
If comes on again, speak to the
service centre.
Problem Possible cause
The electrical connection is incorrect.
comes on.
The supply voltage is out of range.
There is an error in the appliance
comes on.
because a pot has boiled dry.
The overheating protection for the
cooking zone and the automatic
switch off has operated.
The electrical connection is incorrect.
comes on.
One or more phases are missing.
A crack noise can be heard. Can be caused by cookware made
of different materials (sandwich
construction).
A whistle sound can be heard. Can be caused by one or more
cooking zones operating at high
power levels and the cookware made
of different materials.
A humming sound can be heard. Can be caused by one or more
cooking zones operating at high
power levels.
A clicking sound can be heard. Can be caused by electrical switching
inside the unit.
A hissing and buzzing sound can Can be caused by the fan operating
be heard. inside the unit.
Further information
When you need information, service or replacement parts
or have a warranty enquiry, please contact the Customer
Care Centre:
• Australia - 1300 363 640, 8.00am - 5.00pm
EST Monday to Friday
• New Zealand - 0800 436 245, 8.00am - 5.00pm
EST Monday to Friday
Please have the following information ready: Model, Model
Number & Serial Number. This is shown on the data plate
which is visible when the oven door is open.
57
Remedy
Speak to a qualified electrician to check
the installation.
Deactivate the appliance. Remove the
hot cookware. After approximately 30
seconds, activate the cooking zone
again. If the cookware was the problem,
the error message will go out but the
residual heat indicator will stay. Check
to see if the cookware is appropriate for
induction cooking.
Have a qualified electrician check if the
installation is correct with the connection
illustration. If comes on again, speak
to the service centre.
This is a normal noise from this style
of cookware.
This is a normal noise from this style
of cookware.
This is a normal noise and is not caused
by appliance malfunction.
This is a normal noise and is not caused
by appliance malfunction.
This is a normal noise and is not caused
by appliance malfunction.