Epson WorkForce WF-7830 Series User Manual page 167

Solving Problems
There is a problem with the USB cable or the USB inlet.
Solutions
If the USB cable cannot be recognized, change the port, or change the USB cable.
Cannot Scan Even Though a Connection has been Correctly Established (Windows)
Scanning at a high resolution over a network.
Solutions
Try scanning at a lower resolution.
Cannot Start Scanning from Mac OS
Make sure the computer and the printer are connected correctly.
The cause and solution to the problem differ depending on whether or not they are connected.
Checking the Connection Status
Use EPSON Status Monitor to check the connection status for the computer and the printer.
1. Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax), and
then select the printer.
2. Click Options & Supplies > Utility > Open Printer Utility.
3. Click EPSON Status Monitor.
When the remaining ink levels are displayed, a connection has been successfully established between the computer
and the printer.
Check the following if a connection has not been established.
❏ The printer is not recognized over a network connection
"Cannot connect to a Network" on page 153
❏ The printer is not recognized using a USB connection
"The Printer Cannot Connect by USB (Mac OS)" on page 156
Check the following if a connection has been established.
❏ The printer is recognized, but scanning cannot be performed.
"Cannot Scan Even Though a Connection has been Correctly Established (Mac OS)" on page 171
Cannot connect to a Network
The problem could be one of the following issues.
>
The Printer Does Not Work as Expected
>
Cannot Start Scanning
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