Epson Workforce WF-7310 Series User Manual
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Epson Workforce WF-7310 Series User Manual

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User's Guide
Printing
Maintaining the Printer
Solving Problems
NPD6683-00 EN

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Summary of Contents for Epson Workforce WF-7310 Series

  • Page 1 User's Guide Printing Maintaining the Printer Solving Problems NPD6683-00 EN...

  • Page 2: Table Of Contents

    Screen....... . 13 Registering to Epson Connect Service from Advisories and Warnings for Using the the Control Panel.
  • Page 3 Re-setting the Network Connection... 133 Solving Problems When Replacing the Wireless Router..133 The Printer Does Not Work as Expected..89 When Changing the Computer.
  • Page 4 Technical Support Web Site....229 Contacting Epson Support....229 Before Contacting Epson.
  • Page 5 Guide to This Manual Introduction to the Manuals......... . . 6 Searching for Information.

  • Page 6: Guide To This Manual

    Searching for Information Introduction to the Manuals The following manuals are supplied with your Epson printer. As well as the manuals, check the various types of help information available from the printer itself or from the Epson software applications. ❏ Important Safety Instructions (paper manual) Provides you with instructions to ensure the safe use of this printer.

  • Page 7: Printing Only The Pages You Need

    Guide to This Manual > > About This Manual Marks and Symbols ❏ Mac OS: Hold down the command key, and then press ←. Printing Only the Pages You Need You can extract and print only the pages you need. Click Print in the File menu, and then specify the pages you want to print in Pages in Pages to Print.

  • Page 8: Notes On Screenshots And Illustrations

    Guide to This Manual > > About This Manual Operating System References Related Information & Links to related sections. Notes on Screenshots and Illustrations ❏ Screenshots of the printer driver are from Windows 10 or macOS High Sierra. The content displayed on the screens varies depending on the model and situation.

  • Page 9: Trademarks

    Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third parties for damages, losses, costs, or expenses incurred by the purchaser or third parties as a result of accident, misuse, or abuse of this product or unauthorized modifications, repairs, or alterations to this product, or (excluding the U.S.)

  • Page 10: Important Instructions

    Important Instructions Safety Instructions..........11 Printer Advisories and Warnings.

  • Page 11: Safety Instructions

    ❏ Some of the symbols used on your printer are to ensure safety and proper use of the printer. Visit the following Web site to learn the meaning of the symbols. http://support.epson.net/symbols ❏ Use only the power cord supplied with the printer and do not use the cord with any other equipment. Use of other cords with this printer or the use of the supplied power cord with other equipment may result in fire or electric shock.

  • Page 12: Safety Instructions For Ink

    Important Instructions > > Printer Advisories and Warnings Advisories and Warnings for Setting Up the Printer Safety Instructions for Ink ❏ Be careful when you handle used ink cartridges, as there may be some ink around the ink supply port. ❏...

  • Page 13: Advisories And Warnings For Using The Printer

    Important Instructions > > … Printer Advisories and Warnings Advisories and Warnings for Transporting or Stori ❏ Avoid places subject to rapid changes in temperature and humidity. Also, keep the printer away from direct sunlight, strong light, or heat sources. Related Information “Installation Location and Space”...

  • Page 14: Protecting Your Personal Information

    Important Instructions > Protecting Your Personal Information Protecting Your Personal Information When you give the printer to someone else or dispose of it, erase all the personal information stored in the printer's memory by selecting Settings > General Settings > System Administration > Restore Default Settings > All Settings on the control panel.

  • Page 15: Part Names And Functions

    Part Names and Functions Front............16 Inside.

  • Page 16: Front

    Part Names and Functions > Front Front Paper support Supports loaded paper. Edge guide Feeds the paper straight into the printer. Slide to the edges of the paper. Paper tray Loads all paper types supported by the printer. Output tray Holds the ejected paper.

  • Page 17: Inside

    Part Names and Functions > Inside Control panel Allows you to make settings and perform operations on the printer. Also displays the printer’s status. Paper cassette1 Loads paper. Paper cassette2 Inside Maintenance box cover Open when replacing the maintenance box. The maintenance box is a container that collects a very small amount of surplus ink during cleaning or printing.

  • Page 18: Rear

    Part Names and Functions > Rear Rear Rear cover Remove when removing jammed paper. AC inlet Connects the power cord. USB port Connects a USB cable to connect with a computer. LAN port Connects a LAN cable.

  • Page 19: Guide To The Control Panel

    Guide to the Control Panel Control Panel........... . . 20 Home Screen Configuration.

  • Page 20: Control Panel

    Guide to the Control Panel > Control Panel Control Panel Turns the printer on or off. Unplug the power cord when the power light is off. Displays the home screen. Displays menus and messages. Flashes or turns on when an error occurs. Flashes when the printer is processing data.

  • Page 21: Home Screen Configuration

    Guide to the Control Panel > Home Screen Configuration Home Screen Configuration You can check the approximate ink levels and the approximate service life of the maintenance box. Displays the network connection status. See the following for more details. “Guide to the Network Icon” on page 22 Indicates that Quiet Mode is set for the printer.

  • Page 22: Guide To The Network Icon

    Guide to the Control Panel > Menu Screen Configuration Guide to the Network Icon The printer is not connected to a wired (Ethernet) network or unset it. The printer is connected to a wired (Ethernet) network. The printer is not connected to a wireless (Wi-Fi) network. The printer is searching for SSID, unset IP address, or having a problem with a wireless (Wi-Fi) network.

  • Page 23: Entering Characters

    Guide to the Control Panel > Viewing Animations Entering Characters You can enter characters and symbols by using on-screen keyboard when you make network settings and so on. Indicates the character count. Moves the cursor to the input position. Switches between upper case and lower case. Switches the character type.
  • Page 24 Guide to the Control Panel > Viewing Animations ❏ Select How To at the bottom of the operation screen: Displays the context-sensitive animation.

  • Page 25: Loading Paper

    Loading Paper Paper Handling Precautions......... . 26 Paper Size and Type Settings.

  • Page 26: Paper Handling Precautions

    Paper Handling Precautions ❏ Read the instruction sheets supplied with the paper. ❏ To achieve high-quality printouts with genuine Epson paper, use the paper in the environment stated on the sheets supplied with the paper. ❏ Fan and align the edges of the paper before loading. Do not fan or curl photo paper. Doing so may damage the printable side.

  • Page 27: List Of Paper Type

    Media Type Control Panel Printer Driver Epson Business Paper Plain paper Plain paper Epson Bright White Ink Jet Paper Epson Bright White Paper Epson Ultra Glossy Photo Paper Ultra Glossy Epson Ultra Glossy Epson Premium Glossy Photo Paper Prem. Glossy...

  • Page 28: Loading Pre-Punched Paper

    Loading Paper > > Loading Paper Loading Pre-punched Paper Select , and then select How To > Load paper. Select the paper type and paper source you want to use to display the animations. If you want to stop viewing the animation, close the screen. Loading Pre-punched Paper Load a single sheet of pre-punched paper in the paper tray.

  • Page 29: Loading Long Papers

    Loading Paper > > Loading Paper Loading Long Papers Loading Long Papers ❏ Paper tray Load long paper in the paper tray by allowing the leading edge of the paper to roll over. Select User-Defined as the paper size setting. ❏...

  • Page 30: Printing

    Printing Printing Documents..........31 Printing on Envelopes.

  • Page 31: Printing Documents

    Printing > > Printing Documents Printing from a Computer - Windows Printing Documents Printing from a Computer - Windows If you cannot change some of the printer driver settings, they may have been restricted by the administrator. Contact your printer administrator for assistance. Printing Using Easy Settings Note: Operations may differ depending on the application.
  • Page 32 Printing > > Printing Documents Printing from a Computer - Windows 6. Change the settings as necessary. See the menu options for the printer driver for details. Note: ❏ You can also see the online help for explanations of the setting items. Right-clicking an item displays Help. ❏...
  • Page 33 Printing > > Printing Documents Printing from a Computer - Windows Orientation: Select the orientation you want to use to print. Paper Type: Select the type of paper on which you print. Quality: Select the pint quality you want to use for printing. Available settings depend on the paper type you select.
  • Page 34 Printing > > Printing Documents Printing from a Computer - Windows Show Settings/Hide Settings: Displays a list of items currently set on the Main and More Options tabs. You can show or hide the current setting list screen. Restore Defaults: Return all settings to their factory default values.
  • Page 35 Printing > > Printing Documents Printing from a Computer - Windows set the method for Color Universal Print and emphasize text and thin lines when you click Image Options. You can also enable Edge Smoothing and Fix Red-Eye. Watermark Features: Allows you to make settings for anti-copy patterns, watermarks, or headers and footers.
  • Page 36 Opens the Job Arranger Lite window. Here you can open and edit previously saved data. EPSON Status Monitor 3: Opens the EPSON Status Monitor 3 window. Here you can confirm the status of the printer and the consumables. Monitoring Preferences: Allows you to make settings for items on the EPSON Status Monitor 3 window.
  • Page 37 Printing > > Printing Documents Printing from a Computer - Windows Adding Printing Presets for Easy Printing If you create your own preset of frequently used print settings on the printer driver, you can print easily by selecting the preset from the list. 1.
  • Page 38 ❏ Depending on the paper and the data, ink may bleed through to the other side of the paper. ❏ You cannot perform manual 2-sided printing unless EPSON Status Monitor 3 is enabled. If EPSON Status Monitor 3 is disabled, access the printer driver window, click Extended Settings on the Maintenance tab, and then select Enable EPSON Status Monitor 3.
  • Page 39 ❏ Depending on the paper and the data, ink may bleed through to the other side of the paper. ❏ You cannot perform manual 2-sided printing unless EPSON Status Monitor 3 is enabled. If EPSON Status Monitor 3 is disabled, access the printer driver window, click Extended Settings on the Maintenance tab, and then select Enable EPSON Status Monitor 3.
  • Page 40 Printing > > Printing Documents Printing from a Computer - Windows 5. Set the other items on the Main and More Options tabs as necessary, and then click OK. 6. Click Print. Related Information “Available Paper and Capacities” on page 159 &...
  • Page 41 Printing > > Printing Documents Printing from a Computer - Windows Printing to Fit the Paper Size Select the paper size you loaded in the printer as the Destination Paper Size setting. Note: This feature is not available with borderless printing. 1.
  • Page 42 Printing > > Printing Documents Printing from a Computer - Windows Printing a Reduced or Enlarged Document at any Magnification You can reduce or enlarge the size of a document by a specific percentage. 1. On the printer driver's More Options tab, select the document size from the Document Size setting. 2.
  • Page 43 Printing > > Printing Documents Printing from a Computer - Windows Note: This feature is not available with borderless printing. 1. On the printer driver's Main tab, select 2x1 Poster, 2x2 Poster, 3x3 Poster, or 4x4 Poster as the Multi-Page setting.
  • Page 44 Printing > > Printing Documents Printing from a Computer - Windows 1. Prepare Sheet 1 and Sheet 2. Cut off the margins of Sheet 1 along the vertical blue line through the center of the top and bottom cross marks. 2.
  • Page 45 Printing > > Printing Documents Printing from a Computer - Windows 3. Cut the taped sheets in two along the vertical red line through the alignment markers (this time, the line to the left of the cross marks). 4. Tape the sheets together from the back. 5.
  • Page 46 Printing > > Printing Documents Printing from a Computer - Windows 6. Cut off the margins of Sheet 1 and Sheet 2 along the horizontal blue line through the center of the left and right side cross marks. 7. Place the edge of Sheet 1 and Sheet 2 on top of Sheet 3 and Sheet 4 and align the cross marks, and then temporarily tape them together from the back.
  • Page 47 Printing > > Printing Documents Printing from a Computer - Windows 8. Cut the taped sheets in two along the horizontal red line through the alignment markers (this time, the line above the cross marks). 9. Tape the sheets together from the back.
  • Page 48 Printing > > Printing Documents Printing from a Computer - Windows 10. Cut off the remaining margins along the outer guide. Printing with a Header and Footer You can print information such as a user name and printing date in headers or footers. 1.
  • Page 49 Printing > > Printing Documents Printing from a Computer - Windows 2. Settings, and then select the items you want to print. Note: ❏ To specify the first page number, select Page Number from the position you want to print in the header or footer, and then select the number in Starting number.
  • Page 50 Printing > > Printing Documents Printing from a Computer - Windows 3. Set the other items on the Main and More Options tabs as necessary, and then click OK. “Main Tab” on page 32 “More Options Tab” on page 34 4.
  • Page 51 Printing > > Printing Documents Printing from a Computer - Windows Printing Multiple Files Together Job Arranger Lite allows you to combine several files created by different applications and print them as a single print job. You can specify the print settings for combined files, such as multi-page layout, and 2-sided printing. 1.
  • Page 52 Printing > > Printing Documents Printing from a Computer - Windows ❏ Paper Type: Plain paper, Copy paper, Letterhead, Recycled paper, Colored paper, Preprinted paper, High quality plain paper ❏ Quality: Standard or a higher quality ❏ Print Color:Color ❏ Applications: Microsoft® Office 2007 or later ❏...
  • Page 53 Printing > > Printing Documents Printing from a Computer - Windows 1. On the printer driver's More Options tab, select the method of color correction from the Color Correction setting. ❏ Automatic: This setting automatically adjusts the tone to match the paper type and print quality settings. ❏...

  • Page 54: Printing From A Computer - Mac Os

    You can print a bar code clearly and make it easy to scan. Only enable this feature if the bar code you printed cannot be scanned. You can use this feature under the following conditions. ❏ Paper Type: Plain paper, Letterhead, Recycled, Color, Preprinted, High Quality Plain Paper, Thick paper, Epson Photo Quality Ink Jet, Epson Matte, or Envelope ❏ Quality: Standard 1.
  • Page 55 Sierra (10.12), OS X El Capitan (10.11), OS X Yosemite (10.10), OS X Mavericks (10.9), OS X Mountain Lion (10.8), the Epson printer driver has not been installed correctly. Enable it from the following menu. Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax), remove the printer, and then add the printer again.
  • Page 56 Inverts an image to print as it would appear in a mirror. Menu Options for Color Matching ColorSync/EPSON Color Controls: Select the method for color adjustment. These options adjusts colors between the printer and the computer display to minimize the difference in color.
  • Page 57 Printing > > Printing Documents Printing from a Computer - Mac OS Menu Options for Paper Handling Collate pages: Prints multi-page documents collated in order and sorted into sets. Pages to Print: Select to print only odd pages or even pages. Page Order: Select to print from the top or the last page.
  • Page 58 Printing > > Printing Documents Printing from a Computer - Mac OS Grayscale: Select when you want to print in black or shades of gray. Mirror Image: Inverts the image so that it prints as it would appear in a mirror. Menu Options for Color Options Manual Settings: Adjusts the color manually.
  • Page 59 Printing > > Printing Documents Printing from a Computer - Mac OS 4. Click Print. The next time you want to print using the same settings, select the registered preset name from the Presets. Related Information “Loading Paper” on page 27 &...
  • Page 60 Printing > > Printing Documents Printing from a Computer - Mac OS “Loading Paper” on page 27 & “Printing Using Easy Settings” on page 54 & Printing Several Pages on One Sheet You can print several pages of data on a single sheet of paper. 1.
  • Page 61 Printing > > Printing Documents Printing from a Computer - Mac OS 1. Select the size of the paper you set in the application as the Paper Size setting. 2. Select Paper Handling from the pop-up menu. 3. Select Scale to fit paper size. 4.

  • Page 62: Printing Documents From Smart Devices (Ios)

    If the color is changed or becomes unnatural, print in a mode other than PhotoEnhance. 1. Select Color Matching from the pop-up menu, and then select EPSON Color Controls. 2. Select Color Options from the pop-up menu, and then select one of the available options.
  • Page 63 1. Set up your printer for wireless printing. 2. If Epson Smart Panel is not installed, install it. “Application for Easily Operating the Printer from a Smart device (Epson Smart Panel)” on page 168 3. Connect your smart device to the wireless router.

  • Page 64: Printing Documents From Smart Devices (Android)

    You can wirelessly print your documents, emails, photos, and web pages right from your Android phone or tablet (Android v4.4 or later). With a few taps, your Android device will discover an Epson printer that is connected to the same wireless network.

  • Page 65: Printing On Envelopes

    2. Load paper in the printer. 3. Set up your printer for wireless printing. See the link below. http://epson.sn 4. Connect your Android device to the same wireless network that your printer is using. 5. Print from your device to your printer.

  • Page 66: Printing On Envelopes From A Computer (Mac Os)

    8. Click Print. Printing Web Pages Printing Web Pages from a Computer Epson Photo+ allows you to display web pages, crop the specified area, and then edit and print them. See the application’s help for details. Printing Web Pages from Smart Devices Note: Operations may differ depending on the device.

  • Page 67: Printing Using A Cloud Service

    Printing Using a Cloud Service By using Epson Connect service available on the Internet, you can print from your smartphone, tablet PC, or laptop, anytime and practically anywhere. To use this service, you need to register the user and the printer in Epson Connect.

  • Page 68: Registering To Epson Connect Service From The Control Panel

    Follow the steps below to register the printer. 1. Select Settings on the control panel. 2. Select General Settings > Web Service Settings > Epson Connect Services > Unregister to print the registration sheet. 3. Follow the instructions on the registration sheet to register the printer.

  • Page 69: Maintaining The Printer

    Maintaining the Printer Checking the Status of Consumables........70 Improving Print Quality.

  • Page 70: Checking The Status Of Consumables

    Enable EPSON Status Monitor 3. ❏ Mac OS Apple menu > System Preferences > Printers & Scanners (or Print & Scan, Print & Fax) > Epson(XXXX) > Options & Supplies > Utility > Open Printer Utility > EPSON Status Monitor ❏...
  • Page 71 Maintaining the Printer > > Improving Print Quality Adjusting the Print Quality ❏ If you cannot see any broken lines or missing segments as in the following "OK" pattern, the nozzles are not clogged. Select to proceed to the next adjustment. 5.

  • Page 72: Checking And Cleaning The Print Head

    We recommend turning off the printer by using the button. If print quality has still not improved, contact Epson support. ❏ To prevent the print head from drying out, do not unplug the printer while the power is on.

  • Page 73: Preventing Nozzle Clogging

    Click Print Head Nozzle Check on the Maintenance tab. ❏ Mac OS Apple menu > System Preferences > Printers & Scanners (or Print & Scan, Print & Fax) > Epson(XXXX) > Options & Supplies > Utility > Open Printer Utility > Print Head Nozzle Check Preventing nozzle clogging Always use the power button when turning the printer on and off.

  • Page 74: Cleaning The Paper Path For Ink Smears

    Maintaining the Printer > > Improving Print Quality Cleaning the Translucent Film 3. Select one of the alignment menus. ❏ Ruled Line Alignment: Select this if your printouts look blurry or vertical ruled lines appear misaligned. ❏ Horizontal Alignment: Select this if you see horizontal banding at regular intervals. 4.
  • Page 75 Maintaining the Printer > > Improving Print Quality Cleaning the Translucent Film 2. Open the printer cover. 3. Check if the translucent film is smeared. Smears are easier to see if you use a light. If there are smears (such as finger marks or grease) on the translucent film (A), go to the next step. A: Translucent film B: Rail Important:...

  • Page 76: Cleaning The Printer

    Maintaining the Printer > Cleaning the Printer Important: Wipe off the smear gently. If you press the cotton swab too hard to the film, the springs of the film may be dislocated and the printer may be damaged. 5. Use a new dry cotton swab to wipe the film. Important: Do not leave any fibers on the film.

  • Page 77: Saving Power

    Maintaining the Printer > > Saving Power Saving Power (Control Panel) Important: ❏ Be careful not to get water onto the printer mechanism or any electrical components. Otherwise, the printer could be damaged. ❏ Never use alcohol or paint thinner to clean the components and the case. These chemicals can damage them. ❏...

  • Page 78: Disabling Your Wi-Fi Connection

    Maintaining the Printer > > … Installing or Uninstalling Applications Separately Installing the Applications Separ ❏ Select Sleep Timer or Power Off Settings > Power Off If Inactive or Power Off If Disconnected, and then make settings. ❏ Select Sleep Timer or Power Off Timer, and then make settings. Disabling your Wi-Fi Connection If you used to use Wi-Fi (wireless LAN) but no longer need to do so due to a change in connection mode and so on, you can disable your Wi-Fi connection.
  • Page 79 “Application for Updating Software and Firmware (EPSON Software Updater)” on page 171 & “Uninstalling Applications” on page 81 & Checking if a genuine Epson printer driver is installed - Windows You can check if a genuine Epson printer driver is installed on your computer by using one of the following methods.
  • Page 80 ❏ Windows XP/Windows Server 2003 R2/Windows Server 2003 From the File menu, select Server Properties. Click the Driver tab. If your printer name is displayed in the list, a genuine Epson printer driver is installed on your computer. Related Information “Installing the Applications Separately”...

  • Page 81: Adding The Printer (For Mac Os Only)

    Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax), and then select the printer. Click Options & Supplies, and if the Options tab and Utility tab are displayed on the window, a genuine Epson printer driver is installed on your computer. Related Information “Installing the Applications Separately”...
  • Page 82 If the User Account Control window is displayed, click Continue. 7. Follow the on-screen instructions. Uninstalling Applications - Mac OS 1. Download the Uninstaller using EPSON Software Updater. Once you have downloaded the Uninstaller, you do not need to download it again each time you uninstall the application.

  • Page 83: Updating Applications And Firmware

    Do not turn off the computer or the printer until the update is complete; otherwise, the printer may malfunction. Note: If you cannot find the application you want to update in the list, you cannot update using the EPSON Software Updater. Check for the latest versions of the applications from your local Epson website. http://www.epson.com Related Information “Application for Updating Software and Firmware (EPSON Software Updater)”...
  • Page 84 You can also update the firmware using Epson Device Admin. You can visually confirm the firmware information on the device list. It is useful when you want to update multiple devices' firmware. See the Epson Device Admin guide or help for more details.

  • Page 85: Transporting And Storing The Printer

    Maintaining the Printer > Transporting and Storing the Printer Transporting and Storing the Printer When you need to store the printer or transport it when moving or for repairs, follow the steps below to pack the printer. 1. Turn off the printer by pressing the button.
  • Page 86 Maintaining the Printer > Transporting and Storing the Printer 8. Prepare to pack the printer as shown below. 9. Pack the printer in its box, using the protective materials. Caution: ❏ When carrying the printer, lift it using a stable position. Lifting the printer using an unstable position may result in injury.
  • Page 87 Maintaining the Printer > Transporting and Storing the Printer “Aligning the Print Head” on page 73 &...
  • Page 88 Solving Problems The Printer Does Not Work as Expected........89 A Message is Displayed on the LCD Screen.

  • Page 89: Solving Problems

    Solving Problems > > The Printer Does Not Work as Expected Paper Does Not Feed Properly The Printer Does Not Work as Expected The Printer Does Not Turn On or Off Power Does Not Turn On The following causes can be considered. The power cord is not plugged in properly to the electrical outlet.
  • Page 90 Solving Problems > > The Printer Does Not Work as Expected Paper Does Not Feed Properly The installation location is inappropriate. Solutions Place the printer on a flat surface and operate in the recommended environmental conditions. “Environmental Specifications” on page 186 &...
  • Page 91 Solving Problems > > The Printer Does Not Work as Expected Paper Does Not Feed Properly “Unavailable Paper Types” on page 163 & Paper handling is inappropriate. Solutions Follow paper handling precautions. “Paper Handling Precautions” on page 26 & The paper is loaded incorrectly. Solutions Load paper in the correct direction, and slide the edge guide against the edge of the paper.

  • Page 92: Cannot Print

    The cause and solution to the problem differ depending on whether or not they are connected. Checking the Connection Status Use Epson Printer Connection Checker to check the connection status for the computer and the printer. You may be able to solve the problem depending on the results of the check.
  • Page 93 1. Double-click the Epson Printer Connection Checker icon on the desktop. Epson Printer Connection Checker starts. If there is no icon on the desktop, follow the methods below to start Epson Printer Connection Checker. ❏ Windows 10 Click the start button, and then select Epson Software > Epson Printer Connection Checker.
  • Page 94 Solving Problems > > The Printer Does Not Work as Expected Cannot Print Devices cannot receive signals from the wireless router because they are too far apart. Solutions After moving the computer or the smart device and the printer closer to the wireless router, turn off the wireless router, and then turn it back on.
  • Page 95 Solving Problems > > The Printer Does Not Work as Expected Cannot Print There is a problem with the network settings on the computer. Solutions Try accessing any website from your computer to make sure that your computer's network settings are correct.
  • Page 96 There is a problem with the software or data. Solutions ❏ Make sure that a genuine Epson printer driver (EPSON XXXXX) is installed. If a genuine Epson printer driver is not installed, the available functions are limited. We recommend using a genuine Epson printer driver.
  • Page 97 There is a problem with the printer's status. Solutions Click EPSON Status Monitor 3 on the printer driver's Maintenance tab, and then check the printer status. If EPSON Status Monitor 3 is disabled, click Extended Settings on the Maintenance tab, and then select Enable EPSON Status Monitor 3.
  • Page 98 Cannot Print If you install the printer driver multiple times, copies of the printer driver may be created. If copies such as "EPSON XXXX Series (copy 1)" are created, right-click the copied driver icon, and then click Remove Device. The printer port is not set correctly.
  • Page 99 Right-click the printer icon in Control Panel > View devices and printers (or Printers, Printers and Faxes) and click Set as default printer. Note: If there are multiple printer icons, see the following to select the correct printer. Example) USB connection: EPSON XXXX Series...
  • Page 100 Network connection: EPSON XXXX Series (network) If you install the printer driver multiple times, copies of the printer driver may be created. If copies such as "EPSON XXXX Series (copy 1)" are created, right-click the copied driver icon, and then click Remove Device.
  • Page 101 Solving Problems > > The Printer Does Not Work as Expected Cannot Print Something is wrong with the network devices for Wi-Fi connection. Solutions Turn off the devices you want to connect to the network. Wait for about 10 seconds, and then turn on the devices in the following order;...
  • Page 102 Solving Problems > > The Printer Does Not Work as Expected Cannot Print A privacy separator on the wireless router is available. Solutions Most wireless routers have a privacy separator feature that blocks communication between connected devices. If you cannot communicate between the printer and the computer or smart device even if they are connected to the same network, disable the privacy separator on the wireless router.
  • Page 103 Solving Problems > > The Printer Does Not Work as Expected Cannot Print 1. Remove the Ethernet cable connected to the computer and the printer. 2. When IEEE802.3az for the computer is enabled, disable it. See the documentation provided with the computer for details. 3.
  • Page 104 There is a problem with the software or data. Solutions ❏ Make sure that a genuine Epson printer driver (EPSON XXXXX) is installed. If a genuine Epson printer driver is not installed, the available functions are limited. We recommend using a genuine Epson printer driver.
  • Page 105 Use Epson Smart Panel to check the connection between the smart device and the printer. Open the Epson Smart Panel. If you cannot connect to the printer, tap [+] at the top of the screen to reset. If you are not using Epson Smart Panel, see the link below.
  • Page 106 Solving Problems > > The Printer Does Not Work as Expected Cannot Print Cannot connect to a Network The problem could be one of the following issues. Something is wrong with the network devices for Wi-Fi connection. Solutions Turn off the devices you want to connect to the network. Wait for about 10 seconds, and then turn on the devices in the following order;...
  • Page 107 Solving Problems > > The Printer Does Not Work as Expected Cannot Print Connect the computer or smart device to the same SSID as the printer. A privacy separator on the wireless router is available. Solutions Most wireless routers have a privacy separator feature that blocks communication between connected devices.
  • Page 108 Solving Problems > > The Printer Does Not Work as Expected Cannot Print Settings > General Settings > Printer Settings > Paper Source Settings > Paper Setup Auto Display AirPrint is disabled. Solutions Enable the AirPrint setting on Web Config. “Application for Configuring Printer Operations (Web Config)”...

  • Page 109: Cannot Operate The Printer As Expected

    Solving Problems > > The Printer Does Not Work as Expected Cannot Operate the Printer as Expected Check the network connection of the computer. See the documentation provided with the smart device for details. Cannot Operate the Printer as Expected Operations are Slow Printing Is Too Slow The following causes can be considered.
  • Page 110 Solving Problems > > The Printer Does Not Work as Expected Cannot Operate the Printer as Expected Printing Slows Down Dramatically During Continuous Printing The function that prevents the printer mechanism from overheating and being damaged is operating. Solutions You can continue printing. To return to normal printing speed, leave the printer idle for at least 30 minutes.

  • Page 111: A Message Is Displayed On The Lcd Screen

    The printer's borderless printing ink pad is Contact Epson or an authorised Epson service provider to replace the nearing the end of its service life. It is not a user- borderless printing ink pad*. It is not a user-serviceable part.

  • Page 112: Paper Gets Jammed

    The need for replacement of the pad does not mean that your printer has ceased to operate in accordance with its specifications. The printer will advise you when the pad requires replacing and this can only be performed by an authorised Epson Service provider. The Epson warranty does not cover the cost of this replacement.

  • Page 113: It Is Time To Replace The Ink Cartridges

    ❏ Do not store the ink cartridges in high or freezing temperatures. ❏ For best results, Epson recommends using up ink cartridges before the best before date printed on the package, or within six months of opening the package, whichever is earlier.
  • Page 114 Solving Problems > > It is Time to Replace the Ink Cartridges Ink Cartridge Handling Precautions ❏ You must remove the yellow tape from the cartridge before installing it; otherwise, print quality may decline or you may not be able to print. Do not remove or tear the label on the cartridge; this can cause leakage. ❏...

  • Page 115: Replacing Ink Cartridges

    Solving Problems > > It is Time to Replace the Ink Cartridges Replacing Ink Cartridges ❏ Do not replace ink cartridges with the power off. Do not move the print head by hand; otherwise, you may damage the printer. ❏ Do not turn off the printer during ink charging. If the ink charging is incomplete, you may not be able to print. ❏...

  • Page 116: Continue Printing Temporarily Without Replacing Ink Cartridges

    Because this feature is only available for approximately five days, replace the expended ink cartridge as soon as possible. Note: ❏ If EPSON Status Monitor 3 is disabled, access the printer driver, click Extended Settings on the Maintenance tab, and then select Enable EPSON Status Monitor 3. ❏ The available period varies depending on the usage conditions.
  • Page 117 Solving Problems > > … It is Time to Replace the Ink Cartridges Continue Printing Temporarily without Replacing In ❏ When the following window is displayed, select Print in Black. ❏ When the following window is displayed, cancel printing. And then, printing again. Note: If you cannot cancel printing from the computer, cancel using the printer's control panel.
  • Page 118 You can continue printing while preparing a replacement black ink cartridge. This feature is only available when you select the following settings in the printer driver. ❏ Paper Type: Plain paper, Preprinted, Letterhead, Color, Recycled, High quality plain paper, Thick-Paper ❏ Quality: Standard ❏ EPSON Status Monitor 3: Enabled...

  • Page 119: It Is Time To Replace The Maintenance Box

    Maintenance Box Handling Precautions Note: ❏ If EPSON Status Monitor 3 is disabled, access the printer driver, click Extended Settings on the Maintenance tab, and then select Enable EPSON Status Monitor 3. ❏ Composite black looks slightly different from pure black. In addition, the print speed is reduced.

  • Page 120: Replacing A Maintenance Box

    The need for replacement of the box does not mean that your printer has ceased to operate in accordance with its specifications. The Epson warranty does not cover the cost of this replacement. It is a user- serviceable part.

  • Page 121: Print Quality Is Poor

    Solving Problems > Print Quality is Poor Print Quality is Poor Color Missing, Banding, or Unexpected Colors Appear in Printout The print head nozzles may be clogged. Solutions Use the Print Quality Adjustment feature. If you have not used the printer for a long time, the print head nozzles may be clogged and ink drops may not be discharged.

  • Page 122: Blurry Prints, Vertical Banding, Or Misalignment

    Solving Problems > Print Quality is Poor The print head position is out of alignment. Solutions Align the print head using the Print Quality Adjustment feature. “Adjusting the Print Quality” on page 70 & Blurry Prints, Vertical Banding, or Misalignment The following causes can be considered.

  • Page 123: Printout Comes Out As A Blank Sheet

    Solving Problems > Print Quality is Poor The bidirectional printing setting is enabled. Solutions When printing on plain paper, disable the bidirectional setting. During bidirectional (or high speed) printing, the print head prints while moving in both directions, and vertical lines may be misaligned. Disabling this setting may slow down printing speed but improve print quality.

  • Page 124: Paper Is Smeared Or Scuffed

    Solving Problems > Print Quality is Poor The print settings and the paper size loaded in the printer are different. Solutions Change the print settings according to the paper size loaded in the paper cassette. Load paper in the paper cassette that matches the print settings. Multiple sheets of paper are fed into the printer at the same time.

  • Page 125: Printed Photos Are Sticky

    Solving Problems > Print Quality is Poor ❏ Control panel Select Settings > General Settings > Printer Settings, and then enable Thick Paper. ❏ Windows Click Extended Settings on the printer driver's Maintenance tab, and then select Thick Paper and Envelopes.

  • Page 126: Images Or Photos Are Printed In Unexpected Colors

    Color correction has been applied. Solutions When printing from the Windows printer driver, the Epson auto photo adjustment setting is applied by default depending on the paper type. Try change the setting. On the More Options tab, select Custom in Color Correction, and then click Advanced. Change the Scene Correction setting from Automatic to any other option.

  • Page 127: Edges Of The Image Are Cropped During Borderless Printing

    Solving Problems > Print Quality is Poor Edges of the Image are Cropped During Borderless Printing Because the image is slightly enlarged, the protruding area is cropped. Solutions Select a smaller enlargement setting. ❏ Windows Click Settings next to the Borderless checkbox on the printer driver's Main tab, and then change the settings.

  • Page 128: Printed Characters Are Incorrect Or Garbled

    Solving Problems > Print Quality is Poor Printed Characters Are Incorrect or Garbled The following causes can be considered. The USB cable is not connected correctly. Solutions Connect the USB cable securely to the printer and the computer. There is a job waiting to be printed. Solutions Cancel any paused print jobs.

  • Page 129: Mosaic-Like Patterns In The Prints

    Cannot Solve Problem If you cannot solve the problem after trying all of the solutions, contact Epson support. If you cannot solve printing problems, see the following related information.
  • Page 130 ❏ Check that you are using genuine Epson ink cartridges. Try to use genuine Epson ink cartridges. This product is designed to adjust colors based on the use of genuine Epson ink cartridges. The use of non-genuine ink cartridges may cause print quality to decline.

  • Page 131: Adding Or Replacing The Computer Or Devices

    Adding or Replacing the Computer or Devices Connecting to a Printer that has been Connected to the Network....132 Re-setting the Network Connection........133 Connecting a Smart Device and Printer Directly (Wi-Fi Direct).

  • Page 132: Connecting To A Printer That Has Been Connected To The Network

    Access the following website, and then enter the product name. Go to Setup, and then start setting up. http://epson.sn ❏ Setting up using the software disc (only for the models that come with a software disc and users with Windows computers with disc drives.)

  • Page 133: Using A Network Printer From A Smart Device

    Access the following website, and then enter the product name. Go to Setup, and then start setting up. http://epson.sn ❏ Setting up using the software disc (only for the models that come with a software disc and users with Windows computers with disc drives.)

  • Page 134: When Changing The Computer

    You can use the printer from a smart device when you connect the printer to the same Wi-Fi network (SSID) as the smart device. To use the printer from a smart device, set up from the following website. Access to the website from the smart device that you want to connect to the printer. http://epson.sn > Setup When Changing the Computer When changing the computer, make connection settings between the computer and the printer.

  • Page 135: Changing The Connection Method To The Computer

    Access the following website, and then enter the product name. Go to Setup, and then start setting up. http://epson.sn ❏ Setting up using the software disc (only for the models that come with a software disc and users with Windows computers with disc drives.)

  • Page 136: Making Wi-Fi Settings From The Control Panel

    Adding or Replacing the Computer or Devices > > … Re-setting the Network Connection Making Wi- Select the network connection that you want to use, Connect via wireless network (Wi-Fi) or Connect via wired LAN (Ethernet), and then click Next. Note: The displayed connection method differs depending on the model.
  • Page 137 Adding or Replacing the Computer or Devices > > … Re-setting the Network Connection Making Wi- Making Wi-Fi Settings by Entering the SSID and Password You can set up a Wi-Fi network by entering the information necessary to connect to a wireless router from the printer's control panel.
  • Page 138 Adding or Replacing the Computer or Devices > > … Re-setting the Network Connection Making Wi- Note: ❏ If you do not know the SSID, check if it is written on the label of the wireless router. If you are using the wireless router with its default settings, use the SSID written on the label.
  • Page 139 Adding or Replacing the Computer or Devices > > … Re-setting the Network Connection Making Wi- 5. Follow the on-screen instructions. If you want to check the network connection status for the printer after setup is complete, see the related information link below for details.

  • Page 140: Connecting A Smart Device And Printer Directly (Wi-Fi Direct)

    Adding or Replacing the Computer or Devices > … Connecting a Smart Device and Printer Directly (Wi Connecting a Smart Device and Printer Directly (Wi-Fi Direct) Wi-Fi Direct (Simple AP) allows you to connect a smart device directly to the printer without a wireless router and print from the smart device.
  • Page 141 ❏ Epson printing app for iOS. Examples of Epson printing apps Install Epson printing app on the smart device in advance. Note: You only need to make these settings for the printer and the smart device that you want to connect to once. Unless you disable Wi-Fi Direct or restore the network settings to their defaults, you do not need to make these settings again.
  • Page 142 Adding or Replacing the Computer or Devices > … Connecting a Smart Device and Printer Directly (Wi The QR code is displayed on the printer's control panel. 5. On your iPhone, iPad or iPod touch, start the standard Camera app, and then scan the QR code displayed on the printer's control panel in PHOTO mode.

  • Page 143: Connecting To Android Devices Using Wi-Fi Direct

    9. On the iPhone, iPad or iPod touch, start Epson printing app. 10. On the Epson printing app screen, tap Printer is not selected.. On the Epson Smart Panel, the smart device automatically connects to the printer when it starts. 11. Select the printer that you want to connect to.
  • Page 144 4. Select Android. 5. On the smart device, start Epson printing app. 6. On the Epson printing app screen, tap Printer is not selected.. On the Epson Smart Panel, the smart device automatically connects to the printer when it starts.

  • Page 145: Connecting To Devices Other Than Ios And Android Using Wi-Fi Direct

    Adding or Replacing the Computer or Devices > … Connecting a Smart Device and Printer Directly (Wi 7. Select the printer that you want to connect to. See the information displayed on the printer's control panel to select the printer. Note: Printers may not been displayed depending on the Android device.
  • Page 146 Adding or Replacing the Computer or Devices > … Connecting a Smart Device and Printer Directly (Wi 1. Select Wi-Fi on the home screen. on the home screen. u d l r To select an item, use the buttons, and then press the OK button. 2.
  • Page 147 Adding or Replacing the Computer or Devices > … Connecting a Smart Device and Printer Directly (Wi 5. On the smart device's Wi-Fi screen, select the SSID shown on the printer's control panel, and then enter the password. 6. On the printer's control panel, select Next.

  • Page 148: Disconnecting Wi-Fi Direct (Simple Ap) Connection

    Adding or Replacing the Computer or Devices > … Connecting a Smart Device and Printer Directly (Wi 7. On the printing app screen for the smart device, select the printer that you want to connect to. See the information displayed on the printer's control panel to select the printer. 8.

  • Page 149: Checking The Network Connection Status

    Adding or Replacing the Computer or Devices > Checking the Network Connection Status When changing the network name (SSID), all connected devices are disconnected. Use the new network name (SSID) if you want to re-connect the device. Change Password Change the Wi-Fi Direct (simple AP) password for connecting to the printer to your arbitrary value. You can set the password in ASCII characters that is displayed on the software keyboard on the control panel.

  • Page 150: Checking The Network Connection Status From The Control Panel

    Adding or Replacing the Computer or Devices > > … Checking the Network Connection Status Printi Checking the Network Connection Status from the Control Panel You can check the network connection status using the network icon or the network information on the printer’s control panel.
  • Page 151 Adding or Replacing the Computer or Devices > > … Checking the Network Connection Status Printi 1. Select Settings on the home screen. u d l r To select an item, use the buttons, and then press the OK button. 2.
  • Page 152 Adding or Replacing the Computer or Devices > > … Checking the Network Connection Status Printi Related Information “E-1” on page 152 & “E-2, E-3, E-7” on page 152 & “E-5” on page 153 & “E-6” on page 153 & “E-8”...
  • Page 153 ❏ If your Wi-Fi connection suddenly disconnects, check for the conditions below. If any of these conditions are applicable, reset your network settings by downloading and running the software from the following website. http://epson.sn > Setup ❏ Another smart device was added to the network using push button setup.
  • Page 154 If still does not connect your printer and network devices after confirming the above, turn off the wireless router. Wait for about 10 seconds, and then turn it on. Then reset your network settings by downloading and running the installer from the following website. http://epson.sn > Setup Related Information “Making Settings for Connecting to the Computer”...
  • Page 155 ❏ Turn off the wireless router. Wait for about 10 seconds, and then turn it on. ❏ Make network settings again using the installer. You can run it from the following website. http://epson.sn > Setup ❏ You can register several passwords on a wireless router that uses WEP security type. If several passwords are registered, check if the first registered password is set on the printer.

  • Page 156: Printing A Network Status Sheet

    ❏ Make network settings on the computer that is on the same network as the printer using the installer. You can run it from the following website. http://epson.sn > Setup ❏ You can register several passwords on a wireless router that uses the WEP security type. If several passwords are registered, check if the first registered password is set on the printer.

  • Page 157: Checking The Network Of The Computer (Windows Only)

    Adding or Replacing the Computer or Devices > > … Checking the Network Connection Status Chec Checking the Network of the Computer (Windows only) By using the command prompt, check the connection status of the computer and the connection path to the printer.

  • Page 158: Product Information

    Product Information Paper Information..........159 Consumable Products Information.

  • Page 159: Paper Information

    Epson recommends using genuine Epson paper to ensure high-quality printouts. Note: ❏ The availability of paper varies by location. For the latest information on paper available in your area, contact Epson support. ❏ See the following for information on available paper types for borderless and 2-sided printing.
  • Page 160 Loading Capacity (Sheets) Paper Paper Paper Tray Cassette 1 Cassette 2 Epson Ultra Glossy Photo Paper A4, 13x18 cm (5x7 in.), 10x15 cm (4x6 in.), 20x25 cm (8x10 in.) Epson Premium Glossy Photo Paper A3, A4, 13x18 cm (5x7 in.), 10x15 cm (4x6 in.), 20x25...
  • Page 161 Product Information > > Paper Information Available Paper and Capacities Size Loading Capacity (Sheets) Paper Cassette 1 Paper Cassette 2 Paper Tray User Defined(mm) – – 89 to 297×431.9 to 1200 User Defined(mm) – – 182 to 297×257 to 431.8 User Defined(mm) –...
  • Page 162 ❏ Epson Bright White Paper ❏ Epson Bright White Ink Jet Paper ❏ Epson Photo Quality Ink Jet Paper ❏ Epson Double-sided Photo Quality Ink Jet Paper ❏ Epson Matte Paper-Heavyweight ❏ Epson Ultra Glossy Photo Paper ❏ Epson Premium Glossy Photo Paper ❏...

  • Page 163: Unavailable Paper Types

    The following are the codes for genuine Epson ink cartridges. Note: ❏ Ink cartridge codes may vary by location. For the correct codes in your area,contact Epson support. ❏ Although the ink cartridges may contain recycled materials, this does not affect printer function or performance.

  • Page 164: Maintenance Box Code

    Epson recommends the use of genuine Epson ink cartridges. Epson cannot guarantee the quality or reliability of non-genuine ink. The use of non-genuine ink may cause damage that is not covered by Epson’s warranties, and under certain circumstances, may cause erratic printer behavior. Information about non-genuine ink levels may not be displayed.

  • Page 165: Software For Printing

    Product Information > > Software Information Software for Printing Software for Printing Application for Printing from a Computer (Windows Printer Driver) The printer driver controls the printer according to the commands from an application. Making settings on the printer driver provides the best printing results. You can also check the status of the printer or keep it in top operating condition using the printer driver utility.
  • Page 166 Product Information > > Software Information Software for Printing Starting the utility Access the printer driver window. Click the Maintenance tab. Related Information “Menu Options for the Printer Driver” on page 32 & Application for Printing from a Computer (Mac OS Printer Driver) The printer driver controls the printer according to the commands from an application.
  • Page 167 Application for Quick and Fun Printing from a Computer (Epson Photo+) Epson Photo+ is an application that allows you to easily print images with a variety of layouts. You can also perform image correction and adjust the position while viewing a preview of your document. You can also brighten up your images by adding text and stamps wherever you like.
  • Page 168 Application for Printing Easily from a Smart Device (Epson iPrint) Epson iPrint is an application that allows you to print photos, documents, and web pages from a smart device such as a smartphone or tablet. You can use local print, printing from a smart device that is connected to the same wireless network as your printer, or remote print, printing from a remote location over the Internet.

  • Page 169: Software For Package Creation

    If the administrator password has not been set when accessing Web Config, the password must be set on the administrator password setting page. Do not forget the user name and the password. If you forget them, you will need to contact Epson service support. Running Web Config on a Web Browser 1.
  • Page 170 Software for Making Settings or Managing Devices Note: Using the smart device, you can also run Web Config from the product information screen of the Epson Smart Panel. Since the printer uses a self-signed certificate when accessing HTTPS, a warning is displayed on the browser when you start Web Config;...

  • Page 171: Software For Updating

    EPSON Software Updater is an application that installs new software, and updates firmware over the Internet. If you want to check for update information regularly, you can set the interval for checking for updates in EPSON Software Updater's Auto Update Settings.

  • Page 172: Settings Menu List

    Click the start button, and then select All Programs (or Programs) > Epson Software > EPSON Software Updater. Note: You can also start EPSON Software Updater by clicking the printer icon on the task bar on the desktop, and then selecting Software Update. Starting on Mac OS Select Go >...
  • Page 173 Product Information > > Settings Menu List General Settings Select this setting to turn the printer off automatically when it is not used for a specified period of time. You can adjust the time before power management is applied. Any increase will affect the product’s energy efficiency.
  • Page 174 Product Information > > Settings Menu List General Settings You cannot change settings that have been locked by your administrator. Paper Source Settings: Paper Setting: Select the paper size and paper type you loaded in the paper source. You can make Favorite Paper Settings in paper size and paper type.
  • Page 175 Product Information > > Settings Menu List General Settings Check Paper Width: Select On to check the paper width before printing. This prevents printing beyond the edges of the paper when the paper size setting is incorrect, but this may lower the print speed. Skip Blank Page: Skips blank pages in the print data automatically.
  • Page 176 Product Information > > Settings Menu List General Settings Router: ❏ Wi-Fi Setup Wizard ❏ Push Button Setup (WPS) ❏ Others ❏ PIN Code Setup (WPS) ❏ Wi-Fi Auto Connect ❏ Disable Wi-Fi You may be able to resolve network problems by disabling the Wi-Fi settings or making the Wi-Fi settings again.
  • Page 177 You cannot change settings that have been locked by your administrator. Epson Connect Services: Displays whether the printer is registered and connected to Epson Connect. You can register to the service by selecting Register and follow the instructions. When you have registered, you can change the following settings.

  • Page 178: Print Counter

    In that case, set password information again. Customer Research: Select Approve to provide product usage information such as the number of prints to Seiko Epson Corporation. Restore Default Settings: Reset the settings in the following menus to their defaults.

  • Page 179: Supply Status

    Product Information > > Settings Menu List Maintenance Displays the total number of prints, B&W prints, and color prints including items such as the status sheet from the time you purchased the printer. Supply Status Select the menus on the control panel as described below. Settings >...

  • Page 180: Language

    Product Information > > Product Specifications Printer Specifications Remove Paper: Select this feature if there are still some torn pieces of paper inside the printer even after removing jammed paper. The printer makes more space between the print head and the surface of the paper to easily remove the torn pieces of paper.
  • Page 181 Product Information > > Product Specifications Printer Specifications Plain Paper 64 to 90 g/m2 Weight of Paper Thick Paper 91 to 256 g/m2 Envelopes Envelope #10, DL, C6, C4: 75 to 100 g/m2 Even when the paper thickness is within this range, the paper may not feed in the printer or the print quality may decline depending on the paper properties or quality.

  • Page 182: Interface Specifications

    The printer uses the following port. These ports should be allowed to become available by the network administrator as necessary. Sender (Client) Destination Protocol Port Number (Server) Printer When Epson Connect is used Epson Connect HTTPS Server XMPP 5222 Control WSD Client computer...
  • Page 183 The availability of these channels and use of the product outdoors over these channels varies by location. For more information, see the following website. http://support.epson.net/wifi5ghz/ Not supported for IEEE 802.11b Infrastructure and Wi-Fi Direct modes or an Ethernet connection can be used simultaneously.
  • Page 184 IPv4, IPv6 ✓ IPP Printing (Windows, Mac IPv4, IPv6 PictBridge Printing (Wi-Fi) IPv4 Digital camera ✓ Epson Connect (Email Print, IPv4 Remote Print) ✓ AirPrint (iOS, Mac OS) IPv4, IPv6 iOS 5 or later, Mac OS X v10.7 or later...

  • Page 185: Supported Third Party Services

    Power off: Approx. 0.2 W Power off: Approx. 0.2 W Power off: Approx. 0.2 W Note: ❏ Check the label on the printer for its voltage. ❏ For European users, see the following Website for details on power consumption. http://www.epson.eu/energy-consumption...

  • Page 186: Environmental Specifications

    Product Information > > Product Specifications Environmental Specifications Environmental Specifications Operation Use the printer within the range shown in the following graph. Temperature: 10 to 35°C (50 to 95°F) Humidity: 20 to 80% RH (without condensation) Storage Temperature after initial ink charging: -15 to 40°C (5 to 104°F) Temperature before initial ink charging: -20 to 40°C (-4 to 104°F) Humidity: 5 to 85% RH (without condensation) You can store for one month at 40°C (104°F).

  • Page 187: Installation Location And Space

    Product Information > > Product Specifications System Requirements Installation Location and Space Secure enough place to install and operate the printer correctly. 529.6 mm 1118.5 mm 515 mm 601.7 mm 516.8 mm See "Safety Instructions" in this manual to confirm the environmental conditions. Related Information “Advisories and Warnings for Setting Up the Printer”...

  • Page 188: Regulatory Information

    Manufacturer: Seiko Epson Corporation Type: J26H005 This product conforms to Part 15 of the FCC Rules and RSS-210 of the IC Rules. Epson cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non-recommended modification of the product. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation of the device.

  • Page 189: Restrictions On Copying

    Product Information > > Regulatory Information Restrictions on Copying Epson cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non- recommended modification of the products. Frequency Maximum Radio-Frequency Power Transmitted 2400-2483.5 MHz 20 dBm (EIRP) Restrictions on Copying Observe the following restrictions to ensure the responsible and legal use of the printer.

  • Page 190: Administrator Information

    Administrator Information Connecting the Printer to the Network........191 Settings to Use the Printer.

  • Page 191: Connecting The Printer To The Network

    For the following functions, the printer directly connects to the internet . ❏ Epson Connect Services ❏ Cloud services of other companies ❏ Firmware updating...
  • Page 192 Administrator Information > > Connecting the Printer to the Network Before Making Network Connection Divisions Items Note ❏ Port number to Port number Check the port number used by the printer and computer, then information release release the port that is blocked by a firewall, if necessary. See the following for the port number used by the printer.

  • Page 193: Connecting To The Network From The Control Panel

    Administrator Information > > … Connecting the Printer to the Network Connecting to the Network from the When you assign the printer's IP address by using the DHCP function of the DHCP server or router, it is automatically set. The proxy server is placed at the gateway between the network and the Internet, and it communicates to the computer, printer, and Internet (opposite server) on behalf of each of them.
  • Page 194 Set up the proxy server if both of the following are true. ❏ The proxy server is built for Internet connection. ❏ When using a function in which a printer directly connects to the Internet, such as Epson Connect service or another company's cloud services.

  • Page 195: Settings To Use The Printer

    Administrator Information > > Settings to Use the Printer Using the Print Functions 4. Select Dismiss to finish. When you select Print Check Report, you can print the diagnosis result. Follow the on-screen instructions to print it. Related Information “Changing the Network Connection from Wi-Fi to Ethernet” on page 135 &...
  • Page 196 Administrator Information > > Settings to Use the Printer Using the Print Functions Printer driver: Install the printer driver on each client computer. When using EpsonNet SetupManager, you can provide the driver's package that includes the printer settings. Features: ❏ The print job starts immediately because the print job is sent to the printer directly. ❏...
  • Page 197 Administrator Information > > Settings to Use the Printer Using the Print Functions Setting Up the Network Ports Create the print queue for network printing on the print server by using standard TCP/IP, and then set the network port. This example is when using Windows 2012 R2. 1.
  • Page 198 Administrator Information > > Settings to Use the Printer Using the Print Functions Click Continue when the User Account Control screen is displayed. Note: If you specify the printer name on the network where the name resolution is available, the IP address is tracked even if printer's IP address has been changed by DHCP.
  • Page 199 Administrator Information > > Settings to Use the Printer Using the Print Functions ❏ For LPR Check that LPR is selected in Protocol. Enter "PASSTHRU" in Queue name from LPR Settings. Select LPR Byte Counting Enabled, and then click OK. Sharing the Printer (Windows only) When using the printer under the server / client connection (printer sharing using the Windows server), set up the printer sharing from the print server.
  • Page 200 Administrator Information > > Settings to Use the Printer Using the Print Functions Setting the Paper Source Set the size and type of paper to be loaded in each paper source. 1. Access Web Config and select the Print tab > Paper Source Settings. 2.

  • Page 201: Setting Up Airprint

    Administrator Information > > Settings to Use the Printer Setting Up AirPrint ❏ Auto Error Solver Set whether to automatically cancel the error if there is no operation on the control panel for 5 seconds after displaying the error. 3. Check the settings, and then click OK. Setting Universal Print Set when you print from external devices without using the printer driver.

  • Page 202: Making Basic Operation Settings For The Printer

    Administrator Information > > Settings to Use the Printer Making Basic Operation Settings for the Printer Items Explanation Geolocation Enter the printer's location information. This entry is optional. Latitude and Longitude (WGS84) Enter values by using WGS-84 datum, which separates latitude and longitude with a comma.
  • Page 203 Administrator Information > > Settings to Use the Printer Making Basic Operation Settings for the Printer 3. Click OK. Power Saving Settings During Inactivity You can set up the time to shift to the power saving mode or to turn the power off when the printer’s control panel is not operated for a certain period of time.

  • Page 204: Problems When Making Settings

    Administrator Information > > Settings to Use the Printer Problems when Making Settings 4. Enter Update Interval (min). You can set up to 10,080 minutes by the minute. 5. Click OK. Note: You can confirm the connection status with the time server on Time Server Status. Problems when Making Settings Hints to Solving Problems ❏...

  • Page 205: Managing The Printer

    192.168.1.*: Local address 192.168.1.XXX, subnet mask 255.255.255.0 192.168.*.*: Local address 192.168.XXX.XXX, subnet mask 255.255.0.0 Managing the Printer Introduction of Product Security Features This section introduces the security function of the Epson Devices. Feature name Feature type What to set What to prevent...

  • Page 206: Administrator Settings

    When you set the administrator password, you can prevent the users from changing system management settings. You can set and change the administrator password using either Web Config, the printer's control panel, or Epson Device Admin. When using Epson Device Admin, see the Epson Device Admin guide or help.
  • Page 207 Administrator Information > > Managing the Printer Administrator Settings Note: You can change or delete the administrator password when you select Change or Restore Default Settings on the Admin Password screen and enter the administrator password. Configuring the Administrator Password from a Computer You can set the administrator password using Web Config.
  • Page 208 Administrator Information > > Managing the Printer Administrator Settings 2. Enter the user name and password, and then click OK. 3. Select the Device Management tab > Control Panel. 4. On the Panel Lock, select ON. 5. Click OK. 6. Select Settings > General Settings > Network Settings on the printer’s control panel, and then check that the password is required.
  • Page 209 Print Status Sheet ✓ ✓ Connection Check ✓ Advanced General Settings menu Panel Lock ✓ Web Service Settings ✓ Epson Connect Services General Settings menu Panel Lock ✓ System Administration ✓ Security Settings ✓ Delete All Internal Memory Jobs ✓ Admin Settings ✓...

  • Page 210: Disabling The External Interface

    Administrator Information > > Managing the Printer Disabling the External Interface Enter the password to operate the locked menu items on the control panel. Logging on to the Printer from a Computer When you log in to Web Config as an administrator, you can operate items that are set in the Lock Setting. 1.

  • Page 211: Monitoring A Remote Printer

    Administrator Information > > Managing the Printer Backing Up the Settings Windows: Open the device manager and keep it, connect the printer to the computer using a USB cable, and then confirm that the device manager's display contents stays unchanged. Mac OS: Connect the printer to the computer using a USB cable, and then confirm that the printer is not listed if you want to add the printer from Printers &...

  • Page 212: Advanced Security Settings

    Administrator Information > Advanced Security Settings 2. Select the settings that you want to export. Select the settings you want to export. If you select the parent category, subcategories are also selected. However, subcategories that cause errors by duplicating within the same network (such as IP addresses and so on) cannot be selected.

  • Page 213: Security Settings And Prevention Of Danger

    For printers that do not have access protection from the outside, it will be possible to read the print job logs that are stored in the printer from the Internet. In order to avoid this risk, Epson printers have a variety of security technologies. Set the printer as necessary according to the environmental conditions that have been built with the customer's environment information.
  • Page 214 Administrator Information > > Advanced Security Settings Controlling Using Protocols 3. Click Next. 4. Click OK. The settings are applied to the printer. Related Information “Application for Configuring Printer Operations (Web Config)” on page 169 & “Protocols you can Enable or Disable” on page 214 &...
  • Page 215 Administrator Information > > Advanced Security Settings Controlling Using Protocols Items Setting value and Description Use Bonjour Select this to search for or use devices through Bonjour. Bonjour Name Displays the Bonjour name. Bonjour Service Name Displays the Bonjour service name. Location Displays the Bonjour location name.
  • Page 216 Administrator Information > > Advanced Security Settings Controlling Using Protocols Items Setting value and Description Printing Timeout (sec) Enter the timeout value for LPR printing between 0 to 3,600 seconds. If you do not want to timeout, enter 0. RAW(Port9100) Settings Items Setting value and Description Allow RAW(Port9100) Printing...

  • Page 217: Using A Digital Certificate

    Administrator Information > > Advanced Security Settings Using a Digital Certificate Items Setting value and Description Enable SNMPv3 SNMPv3 is enabled when the box is checked. User Name Enter between 1 and 32 characters using 1 byte characters. Authentication Settings Algorithm Select an algorithm for an authentication for SNMPv3.
  • Page 218 Administrator Information > > Advanced Security Settings Using a Digital Certificate ❏ CA Certificate This is a certificate that is in chain of the CA-signed Certificate, also called the intermediate CA certificate. It is used by the web browser to validate the path of the printer's certificate when accessing the server of the other party or Web Config.
  • Page 219 Administrator Information > > Advanced Security Settings Using a Digital Certificate 6. Click one of the download buttons of CSR according to a specified format by each certificate authority to download a CSR to a computer. Important: Do not generate a CSR again. If you do so, you may not be able to import an issued CA-signed Certificate. 7.
  • Page 220 Administrator Information > > Advanced Security Settings Using a Digital Certificate 1. Access Web Config and then select the Network Security tab > SSL/TLS > Certificate. 2. Click Import A certificate importing page is opened. 3. Enter a value for each item. Depending on where you create a CSR and the file format of the certificate, required settings may vary.
  • Page 221 Administrator Information > > Advanced Security Settings Using a Digital Certificate Items Settings and Explanation CA Certificate 2 If your certificate’s format is Certificate (PEM/DER), import a certificate of a certificate authority that issues CA Certificate 1. Specify a file if you need. Related Information “Importing a CA-signed Certificate”...

  • Page 222: Ssl/Tls Communication With The Printer

    Administrator Information > > Advanced Security Settings SSL/TLS Communication with the Printer 5. Click Next. A confirmation message is displayed. 6. Click OK. The printer is updated. Note: You can check the certificate information from Network Security tab > SSL/TLS > Certificate > Self-signed Certificate and click Confirm.

  • Page 223: Solving Problems For Advanced Security

    Administrator Information > > Advanced Security Settings Solving Problems for Advanced Security Configuring a Server Certificate for the Printer 1. Access Web Config and select the Network Security tab > SSL/TLS > Certificate. 2. Specify a certificate to use on Server Certificate. ❏...
  • Page 224 Administrator Information > > Advanced Security Settings Solving Problems for Advanced Security Problems on Using a Digital Certificate Cannot Import a CA-signed Certificate CA-signed Certificate and the information on the CSR do not match. If the CA-signed Certificate and CSR do not have the same information, the CSR cannot be imported. Check the following: ❏...
  • Page 225 Administrator Information > > Advanced Security Settings Solving Problems for Advanced Security Unsupported characters have been entered to Common Name, Organization, Organizational Unit, Locality, and State/Province. Enter characters of either IPv4, IPv6, host name, or FQDN format in ASCII (0x20-0x7E). A comma or space is included in the Common Name.
  • Page 226 Administrator Information > > Advanced Security Settings Solving Problems for Advanced Security Messages Cause/What to do Invalid file. Cause: You are not importing a certificate file in X509 format. What to do: Make sure that you are selecting the correct certificate sent by a trusted certificate authority.
  • Page 227 Administrator Information > > Advanced Security Settings Solving Problems for Advanced Security Messages Cause/What to do Setup failed. Cause: Cannot finish the configuration because the communication between the printer and computer failed or the file cannot be read by some errors. What to do: After checking the specified file and communication, import the file again.

  • Page 228: Where To Get Help

    Contacting Epson Support........

  • Page 229: Technical Support Web Site

    Depending on the product, network settings may be stored in the product’s memory. Due to breakdown or repair of a product, settings may be lost. Epson shall not be responsible for the loss of any data, for backing up or recovering settings even during a warranty period.
  • Page 230 Our HelpDesk team can help you with the following over the phone: ❏ Sales enquiries and product information ❏ Product usage questions or problems ❏ Enquiries on repair service and warranty Repair service center: http://www.tekcare.com.tw/branchMap.page TekCare corporation is an authorized service center for Epson Taiwan Technology & Trading Ltd.

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