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(1) Please DO NOT forget to set the alarm schedule, the alarm schedule is red.
(2) Please make sure your camera time is correct.
(3) Please DO NOT forget to set the alarm area, the detected area is covered by the red grids. Or for some
models you can setup 3 detection zones in total.
5.1.7 Camera is not displaying image
Camera unable to show live image on web browser cloud be caused by multiple factors.
(1) Plugin is not installed or running properly.
Please install plugin first, go to IE Browser > Tool > Internet Option > Security > Custom Level > ActiveX
control and Plug-ins. Three options of front should be set to be Enable, The ActiveX programs read by the
computer will be stored. As follows:
Enable: Download unsigned ActiveX controls.
Enable: Initialize and script ActiveX controls not marked as safe.
Enable: Run ActiveX controls and plug-ins.
(2) Low network bandwidth that's unable to transfer image. Please lower resolution of the camera.
(3) IR-cut is stuck at night when IR lights are on. In this case, manually turn off and on IR lights a few times.
(4) Also, if camera's firmware is too old that doesn't support the browser and unable to install plugin will cause
the same issue. Please update firmware of the camera to latest first.
5.1.8 Unable to connect camera remotely using Foscam app
Foscam P2P cameras allow users to connect camera remotely using Foscam app without extract setup like
port forwarding. When it unable to connect remotely, below tips can help app establish the connection:
(1) Update app and camera's firmware to latest version,
(2) Power off the camera then power back on,
(3) Delete camera from app then re-add it back, also lower camera's resolution.
5.1.9 Camera is added by others
When use myfoscam.com cloud or Foscam app, one camera can only be added to one account at the same
time. To solve error "This camera has already been added by another account" when add camera to Foscam
app or cloud, please send a clear photo of camera's model sticker to Foscam support email
support@foscam.com
More FAQs are available here:
https://www.foscam.com/faqs/index.html
5.2 Default Parameters
Default network Parameters
IP address: obtain dynamically
Subnet mask: obtain dynamically
to unbind it.
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