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User's Guide
Faxes Are Sent at the Wrong Size
❏ When sending a fax using the scanner glass, place the original correctly aligning its corner with the origin mark.
Select your original size on the control panel.
❏ Clean the scanner glass and the document cover. If there is dust or stains on the glass, the scanning area may
extend to include the dust or stains, resulting in the wrong scanning position or small images.
Related Information
"Fax Mode" on page 26
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"Placing Originals" on page 48
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"Cleaning the Scanner Glass" on page 132
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Received Fax Quality Is Poor
❏ Enable the ECM setting on the control panel.
❏ Contact the sender and ask them to send using a higher quality mode.
❏ Reprint the received fax. Select Job History from Status Menu to reprint the fax.
Related Information
"Fax Settings" on page 33
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"Checking the Fax Job History" on page 112
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Received Faxes Are Not Printed
❏ If an error has occurred on the printer, such as a paper jam, the printer cannot print received faxes. Check the
printer.
❏ If the printer has been set to save received faxes in the inbox, the received faxes are not automatically printed.
Check the Fax Output setting.
Related Information
"Checking the Printer Status" on page 148
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"Removing Jammed Paper" on page 154
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"Saving Received Faxes in the Inbox" on page 105
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Other Faxing Problems
Cannot Make Calls on the Connected Telephone
Connect the telephone to the EXT. port on the printer, and pick up the receiver. If you cannot hear a dial tone
through the receiver, connect the phone cable correctly.
Related Information
"Connecting Your Phone Device to the Printer" on page 93
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Solving Problems
175
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