Cannot Send Faxes - Epson WorkForce Pro WF-R5690DTWF User Manual

User's Guide
❏ In Windows, make sure the printer (fax) is displayed in Devices and Printers, Printer, or Printers and Other
Hardware. The printer (fax) is displayed as "EPSON XXXXX (FAX)". If the printer (fax) is not displayed,
uninstall and then re-install the FAX Utility. See the following to access Devices and Printers, Printer, or
Printers and Other Hardware.
❏ Windows 8.1/Windows 8
Select Desktop > Settings > Control Panel > View devices and printers in Hardware and Sound or
Hardware.
❏ Windows 7
Click the start button, and select Control Panel > View devices and printers in Hardware and Sound or
Hardware.
❏ Windows Vista
Click the start button, and select Control Panel > Printers in Hardware and Sound.
❏ Windows XP
Click the start button, and select Settings > Control Panel > Printers and Other Hardware > Printers and
Faxes.
❏ In Mac OS X, check the following.
❏ Select System Preferences from the
then make sure the printer (fax) is displayed. The printer (fax) is displayed as "FAX XXXX (USB)" or "FAX
XXXX (IP)". If the printer (fax) is not displayed, click [+] and then register the printer (fax).
❏ Select System Preferences from the
then double-click the printer (fax). If the printer is paused, click Resume (or Resume Printer).
Related Information
"Fax Settings" on page 33
&
"Error Code on the Status Menu" on page 149
&
"Making Settings for a PBX Phone System" on page 96
&
"Connecting the Printer to a Phone Line" on page 91
&
"Uninstalling Applications" on page 141
&
"Installing Applications" on page 143
&

Cannot Send Faxes

❏ If the user restriction feature has been enabled, a user name and password are required to operate the printer.
Contact your administrator if you do not know the password.
❏ If the user restriction feature has been enabled, and you send a fax from a computer, user authentication is
performed using the user name and password set in the printer driver. When you cannot send a fax due to an
authentication error, contact your administrator.
❏ Set up the header information for outgoing faxes on the control panel. Some fax machines automatically reject
incoming faxes that do not include header information.
❏ If you have blocked your caller ID, unblock it. Some phones or fax machines automatically reject anonymous
calls.
❏ Ask the recipient if the fax number is correct and the recipient's fax machine is ready to receive a fax.
Solving Problems
menu > Printers & Scanners (or Print & Scan, Print & Fax), and
menu > Printers & Scanners (or Print & Scan, Print & Fax), and
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