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Troubleshooting and warranty
Troubleshooting
We really want you to enjoy our product. Nevertheless, problems can occur. In such
cases please follow the instructions below.
It might be your mistake in not properly operating the programmer or its control
program PG4UW.
Please read carefully all the enclosed documentation again. Probably you will find
the answer right away.
Ask your in-house guru (every office has one!).
Ask the person who already installed the programmer.
If the problem persists, please call the local dealer, from whom you purchased the
programmer, or call DATAMAN direct. Most problems can be solved by email, fax or
phone.
E-mail – Complete and submit the "TECHNICAL SUPPORT REQUEST" available
from our website www.dataman.com. Include everything that you consider being
relevant about the programmer, software and the target device.
Mail/fax – Print and complete the "RETURNS FORM" available from our website
www.dataman.com. Include everything that you consider being relevant about the
programmer, software and the target device. Send the completed form by mail or fax
to DATAMAN (fax number in the control program, menu Help / About) or to your
local dealer.
Phone - Call your local dealer or DATAMAN's customer support center (+44 (0)
1300 320719).
If your programmer is diagnosed as defective, consult your local dealer or DATAMAN
about the pertinent repair center in your country. Please carefully include the following
items in the package:
Defective product
Completed "RETURNS FORM" available from our website www.dataman.com.
Photocopy of a dated proof of purchase
Note:
You may find the "DEVICE PROBLEM REPORT" form:
at our Internet site (www.dataman.com), section Support / Problem report.
Without all these items we cannot admit your
programmer for repair.
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