Troubleshooting
Action
a
Check if the printer is using a genuine and supported Lexmark
toner cartridge.
Note: If the cartridge is not supported, then install a
supported one.
b
Print the document.
Do horizontal light bands appear on prints?
Incorrect margins
Action
Step 1
a
Adjust the paper guides to the correct position for the paper
loaded.
b
Print the document.
Are the margins correct?
Step 2
a
Depending on your operating system, specify the paper size
from the Printing Preferences or Print dialog.
Notes:
•
Make sure that the setting matches the paper loaded.
•
You can also change the setting from the printer control
panel.
b
Print the document.
Are the margins correct?
Yes
No
Contact
customer
The problem is
support.
solved.
Yes
No
The problem is
Go to step 2.
solved.
The problem is
Contact
solved.
support.
108
customer