Telguard TG-7A Installation And Operating Manual
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Troubleshooting
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Summary of Contents for Telguard TG-7A
- Page 1 Telguard TG-7 Series Installation and Operating Guide for models TG-7, TG-7A, TG-7FS, and TG-Kit COMPANY CONFIDENTIAL ® For use by TELGUARD customers only. Distribution to other parties strictly prohibited. August 17, 2017...
- Page 2 However, Telguard assumes no responsibility for inaccuracies and reserves the right to modify and revise this manual without notice. It is our goal at Telguard to always supply accurate and reliable documentation. If a discrepancy is found in this documentation, please mail or fax a photocopy of the corrected material to:...
- Page 3 Terms and Conditions for Use of Telguard Product These Terms and Conditions are a legal contract between you and Telguard for the title to and use of the Product. BY RETAINING AND USING THE PRODUCT YOU AGREE TO THE TERMS AND CONDITIONS INCLUDING WARRANTY DISCLAIMERS, LIMITATIONS OF LIABILITY AND INDEMNIFICATION PROVISIONS BELOW.
- Page 4 PRODUCT OR USE OF THE PRODUCT IN AN ENVIRONMENT NOT PROVIDED, OR PERMITTED, BY TELGUARD IN WRITING. THE PARTIES SHALL GIVE EACH OTHER PROMPT NOTICE OF ANY SUCH COST OR CLAIMS AND COOPERATE, EACH WITH THE OTHER, TO EFFECTUATE THIS INDEMNIFICATION, DEFENSE AND HOLD HARMLESS.
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Page 5: Table Of Contents
Pre-Installation Checklist Installation Summary Step 1: Register the Telguard Unit Step 2: Locate Unit and Measure Signal Strength (RSSI) Step 3: Verify Panel sends alarms over the Telco Connection for Back-up Path Step 4: Program, Activate & Transmit Alarms over Cellular Network... - Page 6 Configuring a Sole Path at the Panel Appendix 4 – Commercial Fire 6-hour supervision Appendix 5 – Compliance for UL Listed Installations Appendix 6 – Detailed Specifications Dialer to Interface Electronics Power Digital Cellular Radio Appendix 7 – Accessories 56050001 – Rev A © 2017 Telguard...
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Page 7: General Description And Operation
When transmitting an alarm signal using the cellular path, the Telguard obtains its data from the alarm panel by way of a Telco line interface. The Telguard will obtain all alarm signal information including monitoring station phone number, account number and all zones for every alarm transmission. -
Page 8: Features
Note: The Telguard unit’s default program setting is for auto detection of the panel alarm format. Auto Format Detect feature allows the Telguard to adapt to receive any listed format. If the alarm panel’s format is changed for whatever reason, the Telguard will adjust to accept the new format. -
Page 9: Link Supervision And Standard Line Security
If this continually happens for a specified number of times within a specific period, the Telguard seizes the line and takes over as the main communication path for the alarm panel. If the Telguard goes into CFC, then it will not allow the panel to communicate via Telco again until the panel has been on-hook for 10 consecutive minutes. -
Page 10: Telguard Automatic Self-Test Report
The query signal is held in the Telguard database at the TCC for review and is not forwarded on to the central station. -
Page 11: Diagnostic And Status Leds
This will eliminate the need for a separate AC outlet at the protected premises. Connect the panel power to DC Input and ground on the TG-7 Series unit and the TG will operate normally. Telguard‘s operational range is 6.2V - 16V DC. -
Page 12: Getting Ready
Digital registrations. Telguards are available for registration and activation once the Dealer Account has been established. Pre-Installation Checklist Before attempting to connect the Telguard to the alarm panel, please make sure you have all the proper parts before you go to the job site. The following items are shipped with each Telguard: ... -
Page 13: Installation
The message that is sent from the TCC to the central station is configurable in Telguard Online. The TG-7 unit will automatically be configured with a unit template when registered on Telguard Online that allows configuration of the trip 56050001 –... -
Page 14: Step 2: Locate Unit And Measure Signal Strength (Rssi)
There is a default event configured for each alarm format, so that if the Telguard is configured to send trip input events to the TCC, a default notification will be sent to the central station. -
Page 15: Step 3: Verify Panel Sends Alarms Over The Telco Connection For Back-Up Path
If moving the Telguard to a different location is not practical, you may need to get an extension cable and remote install the antenna to receive adequate radio signal strength. Pick a high, visually secure spot using the guidelines below. For remote antenna accessories see Appendix 7. -
Page 16: Step 5: Connect Supervisory Trip Outputs
No Service Condition (NSC): Disconnect the antenna from the Telguard. Check to see that the STC LED 2 flashes 4 times and after the configured period the alarm panel transmits the STC trouble code over the Telco line indicating loss of RF signal strength. -
Page 17: Step 6: Connect And Test The Trip Input (Optional)
The trip input is connected to the external relay by wiring the external relay to the TRIP IN terminal (pin 6) of the terminal block, and the other side to either the TRIP GND terminal of the same block (pin 5) or to the chassis ground on the Telguard circuit board. -
Page 18: Appendix 1 - Connection Guide
Appendix 1 – Connection Guide Wiring Diagrams The following wiring diagrams are for the Telguard TG-7 series used for: Back-up path (Telco Primary & Cellular Back-up) Primary path (Cellular Primary & Telco Back-up) Sole path (Cellular Transmission Only) - Page 19 Used when the TG-7 unit is working in a system that involves a Telco connection. In this case, the Telco is connected through the Telguard unit, and it is the TG-7 that monitors the Telco and cellular connection. It is the TG-7 that makes the decision of which communication path to use for signal delivery.
- Page 20 TG-7, and there is no other connection for communication. Note: Since there is no Telco connection, there is a single connection for communication—between the Alarm Panel and the TG-7. 56050001 – Rev A © 2017 Telguard...
- Page 21 Installation Using Conduit COVER 8 IN. 8 IN. 6 IN. FRONT VIEW SIDE VIEW LISTED PULL BOX WITH LISTED OUTLET BOX AND RECEPTACLE LISTED PULL BOX WALL LISTED TRANSFORMER LISTED OUTLET BOX AND RECEPTACLE ULTPDE.VSD 56050001 – Rev A © 2017 Telguard...
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Page 22: Tamper Switch Installation For Ul Commercial Burglary Applications
For all UL Commercial Burglary Installations, a Tamper switch must be installed on TG-7 enclosure. The wiring from Tamper Switch to the panel shall be in a rigid or flexible metal conduit along with other wiring from TG-7 to the Panel. 56050001 – Rev A © 2017 Telguard... -
Page 23: Jack Assignments
AC power LED OFF and STC LED 2 2 AC input. transformer output the Telguard and Flashes 1 time when AC is low. (12VAC, 10VA). battery charging circuit. Compatible Alarm Panels Any UL Listed alarm panel that supports one of the following formats is compatible and may be used with the TG-7 series: ... - Page 24 4+2 pulse; 40pps, Double Round, 2300 Hz ack Contact ID Modem IIe/IIIa SIA2 (SIA-DC-03 level 2 release at 300 baud) Sonitrol The installer should verify compatibility at the time of installation. 56050001 – Rev A © 2017 Telguard...
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Page 25: Appendix 2 - Troubleshooting Guide
System Trouble Condition – RFC 6 Flashes* System Trouble Condition – DTF 7 Flashes* System Trouble Condition – PPF Alarm panel idle (Telguard is primary or Sole Path) LED 3 MODE Yellow Flash* (1 sec) Alarm panel off-hook to transmit signals over cellular. -
Page 26: Led Indicator Guide - Rssi Mode
-70 3½ LED 5-3 = on, LED 2 = slow flash -60 LED 5-2 = on Note: When LED 1 is on this indicates more than one cellular tower within range. 56050001 – Rev A © 2017 Telguard... -
Page 27: Troubleshooting Quick Reference Table
STC LED 2 flashes continuously 7 Wait for PPF restoral. times. Not Activated Activation LED 1 off. None The Telguard will not function until the first signal is sent through the Telguard to activate the unit Automatic Self-Test Radio LED 5 long flashes during... -
Page 28: Appendix 3 - Commercial Fire Sole Path Communicator Installation
Connecting the Telco Connections Together The Telguard communicator can provide dial tone to both Telco connections, if the Telco connections are tied together, such that “TIP” is connected to “TIP”, and “RING” is connected to “RING”. The two connections will receive dial tone in much the same way that multiple extensions in a household are tied together. -
Page 29: Appendix 4 - Commercial Fire 6-Hour Supervision
The NFPA 72 2013 Edition updated the requirement to supervise the transmission path at least once every 6 hours, from an earlier version of 24 hours. This requirement is upheld in 2016 edition as well. Telguard commercial and fire products support this feature, and it must be enabled for each subscriber by selecting 6-hour supervision during registration. -
Page 30: Appendix 6 - Detailed Specifications
16VDC 28mA (idle), 117mA (transmitting) Digital Cellular Radio The Telguard TG-7 radio provides data connectivity on LTE networks. The TG-7 transceiver is FCC compliant, meeting all requirements of Part 15 and 27 testing. It is also compliant to the PTCRB requirements. -
Page 31: Appendix 7 - Accessories
50 feet of low loss high performance antenna cable and mounting bracket ACD-100 100 feet of low loss high performance antenna cable and mounting bracket HGDL-0 High Gain Directional Antenna EXDL-0 External Omni-Directional Antenna 46001401 Tamper Switch, Plunger NO 955WH W/SCREW 56050001 – Rev A © 2017 Telguard...
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