Table of Contents
Troubleshooting
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Summary of Contents for Telguard TG-7UBL
- Page 1 Telguard TG-7 Series Installation and Operating Guide for models TG-7, TG-7A, TG-7FS, TG-Kit, and TG-7UBL COMPANY CONFIDENTIAL ® For use by TELGUARD customers only. Distribution to other parties strictly prohibited. February 7, 2020...
- Page 2 Important Note The registration form must be completed before leaving for the job site to install the Telguard product. Use our dealer site at www.telguard.com to register the unit in real time. Foreword ® Dealers purchase Telguard cellular communicators for the quality, features and total value they represent. The Telguard TG-7 models (TG-7, TG-7A, TG-7FS, TG-KIT, TG-UBL) are UL Listed for Household Burglary systems, Household Fire systems, Commercial Burglary and depending on the model, Commercial Fire systems.
- Page 3 Terms and Conditions for Use of Telguard Product These Terms and Conditions are a legal contract between you and Telguard for the title to and use of the Product. BY RETAINING AND USING THE PRODUCT YOU AGREE TO THE TERMS AND CONDITIONS INCLUDING WARRANTY DISCLAIMERS, LIMITATIONS OF LIABILITY AND INDEMNIFICATION PROVISIONS BELOW.
- Page 4 ATTORNEYS’ FEES, AND FROM CLAIMS ARISING OUT OF YOUR, YOUR CLIENTS’ OR OTHER THIRD PARTIES’ USE OR OPERATION OF THE PRODUCT: (i) FOR MISUSE OR IN A MANNER NOT CONTEMPLATED BY YOU AND TELGUARD OR INCONSISTENT WITH THE PROVISIONS OF THIS MANUAL; (ii) IN AN ILLEGAL MANNER OR AGAINST PUBLIC POLICY; (iii) IN A MANNER SPECIFICALLY UNAUTHORIZED IN THIS MANUAL;...
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Page 5: Table Of Contents
Pre-Installation Checklist Installation Summary Step 1: Register the Telguard Unit Step 2: Physically Install the TG-7 Series Device in Desired Location Step 3: Determine Antenna Placement for Best Performance Step 4: Verify Panel sends alarms over the Telco Connection for Back-up Path Step 5: Program, Activate &... - Page 6 Appendix 4 – Commercial Fire 6-hour Supervision Appendix 5 – Compliance with UL and ULC Standards Appendix 6 – Detailed Specifications Dialer to Interface Electronics Power Digital Cellular Radio and Other Specifications Appendix 7 – Accessories 56050501 – Rev D © 2020 Telguard...
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Page 7: General Description And Operation
When transmitting an alarm signal using the cellular path, the Telguard obtains its data from the alarm panel by way of a Telco line interface. - Page 8 UL 365, UL 985, UL 1023, UL 1610, and UL 864 Verizon Service) Financial Markets, Fire Systems for use in United States TG-7UBL (Part # TG7UBLA – Commercial, Industrial, Retail & UL 365, UL 985, UL 1023, UL 1610, ULC S545, ULC AT&T Service)
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Page 9: Features
Note: The Telguard unit’s default program setting is for auto detection of the panel alarm format. Auto Format Detect feature allows the Telguard unit to adapt to receive any listed format. If the alarm panel’s format is changed for any reason, the Telguard device will adjust to accept the new format. -
Page 10: Link Supervision And Standard Line Security
TG-7 series device seizes the line and takes over as the main communication path for the alarm panel. If the Telguard unit goes into CFC, then it will not allow the panel to communicate via Telco again until the panel has been on-hook for 10 consecutive minutes. -
Page 11: Complete Power Supervision
60 seconds. Note: If the Telguard device is being powered through its DC connection, a Low Power Failure (LPF) will occur if the DC power into the TG-7 unit drops below 5.1VDC and restore after reaching >5.6VDC. LPF will present itself in the same manner as the ACFC. -
Page 12: Telguard Remote Query Capability
Telguard unit to upload current operational status data and historical data, just as the automatic self-test described above, except that the query signal is controlled by the one who initiates it. The query signal is held in the Telguard database at the TCC for review and is not forwarded on to the central station. -
Page 13: Diagnostic And Status Leds
Note: When using DC power, the Telguard device should be powered up without any connection to a battery or AC power source. Because there is no AC connection, the AC LED will be OFF when operating in DC mode. Battery will not charge on DC power. -
Page 14: Getting Ready
Digital registrations. Telguard units can be registered and activated once the Dealer Account has been established. Pre-Installation Checklist Before attempting to connect the Telguard device to the alarm panel, please make sure you have all the proper parts before you go to the job site. The following items are shipped with each Telguard unit: •... -
Page 15: Installation
Note: Dealer Account Establishment and Telguard Registration must be complete prior to Installation. Step 1: Register the Telguard Unit Installation Tip: Register for Telguard service prior to leaving for the job site to avoid a second trip. The registration form may be completed online through our 24/7 dealer portal www.telguard.com. -
Page 16: Step 2: Physically Install The Tg-7 Series Device In Desired Location
Care should be taken to ensure that a large metal object such as a refrigerator or a metal cabinet is not located on the opposite side of the wall. If moving the Telguard unit to a different location is not practical, you may need to get an extension cable and remote the antenna in order to receive adequate radio signal strength. -
Page 17: Step 3: Determine Antenna Placement For Best Performance
Connect Antenna The Telguard unit is supplied with an antenna. In most cases the antenna can be mounted directly to the unit. If necessary, the antenna may be moved to a better signal location using an extension cable and bracket accessories (included with some models). -
Page 18: Step 4: Verify Panel Sends Alarms Over The Telco Connection For Back-Up Path
• If LED 1 and LED 4 are flashing, the Telguard has failed activation. The serial number is not in the database at the TCC. Clear the fault (see note below) and call Telguard Technical Support to verify proper registration before resending an alarm signal. -
Page 19: Step 6: Connect Supervisory Trip Outputs
Trip several alarms on the alarm panel and verify that the central station received them by calling the central station operator. Use a lineman's butt-set in MONITOR MODE connected to the Telguard unit's "T" and "R" test pins to "listen" to communications between the alarm panel and the Telguard. -
Page 20: Step 7: Connect And Test The Trip Input (Optional)
(e.g., a cut wire) can be detected. When the trip input functionality is being used, closing the trip contact will cause the Telguard device to send a message to the TCC, which in turn will cause the TCC to send a message to the central station. -
Page 21: Appendix 1 - Connection Guide
Appendix 1 – Connection Guide Wiring Diagrams The following wiring diagrams are for the Telguard TG-7 series used for: • Back-up path (Telco Primary & Cellular Back-up) • Primary path (Cellular Primary & Telco Back-up) • Sole path (Cellular Transmission Only) - Page 22 Used when the TG-7 unit is working in a system that involves a Telco connection. In this case, the Telco is connected through the Telguard unit, and it is the TG-7 that monitors the Telco and cellular connection. It is the TG-7 that makes the decision of which communication path to use for signal delivery.
- Page 23 1 2 3 SWITCH EARTH GROUND Note Battery (12V 800MA) Conne ctor TRIP INPUT Note: Since there is no Telco connection, there is a single connection for communication—between the Alarm Panel and the TG-7. 56050501 – Rev D © 2020 Telguard...
- Page 24 Installation Using Conduit COVER 8 IN. 8 IN. 6 IN. FRONT VIEW SIDE VIEW LISTED PULL BOX WITH LISTED OUTLET BOX AND RECEPTACLE LISTED PULL BOX WALL LISTED TRANSFORMER LISTED OUTLET BOX AND RECEPTACLE ULTPDE.VSD 56050501 – Rev D © 2020 Telguard...
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Page 25: Tamper Switch Installation For Ul/Ulc Commercial Burglary Applications
¼ inch apa rt fr om AC wir es STC2 (N.C.) STC1 Battery (N.O.) Conne ctor 1 2 3 EARTH GROUND Battery (12V 800MA) Conne ctor TRIP INPUT Note 56050501 – Rev D © 2020 Telguard... -
Page 26: Jack Assignments
Provides primary operational power to AC Power LED ON when AC is normal. Provided AC 1 AC AC power the Telguard and AC power LED OFF and STC LED 2 transformer output 2 AC input. battery charging Flashes 1 time when AC is low. -
Page 27: Compatible Alarm Panels
4+2 pulse; 40pps, Double Round, 2300 Hz ack • Contact ID • Modem IIe/IIIa • SIA2 (SIA-DC-03 level 2 release at 300 baud) • Sonitrol • The installer should verify compatibility at the time of installation. 56050501 – Rev D © 2020 Telguard... -
Page 28: Appendix 2 - Troubleshooting Guide
System Trouble Condition – RFC 6 Flashes* System Trouble Condition – DTF 7 Flashes* System Trouble Condition – PPF Alarm panel idle (Telguard is primary or Sole Path) LED 3 MODE Yellow Flash *(1 sec) Alarm panel off-hook to transmit signals over cellular. -
Page 29: Led Indicator Guide - Rssi Mode
LEDs 5-3 = on, LED 2 = slow flash -60 LEDs 5-2 = on Note: When LED 1 is on in RSSI mode, it indicates more than one cellular tower within range. 56050501 – Rev D © 2020 Telguard... -
Page 30: Troubleshooting Quick Reference Table
Not Activated Activation LED 1 off. None The Telguard will not function until the first signal is sent through the Telguard to activate the unit Automatic Self-Test Radio LED 5 flashes during transmit. None Yes (Self-test) Send Self-test information to central station via TCC, return to ready state. -
Page 31: Appendix 3 - Commercial Fire Sole Path Communicator Installation
Appendix 3 – Commercial Fire Sole Path Communicator Installation Starting with the 2010 edition of NFPA 72, the TG-7FS can be utilized as the sole path for fire communications. By following Telguard's installation guidelines, the installer can provide the best conditions for a stable, sole path connection. In order to ensure that the cellular path to be used for signaling has the highest reliability possible, it is necessary to confirm two additional conditions, beyond what is outlined in the TG-7 Installation Guide. -
Page 32: Appendix 4 - Commercial Fire 6-Hour Supervision
The NFPA 72 2013 Edition updated the requirement to supervise the transmission path at least once every 6 hours, from an earlier version of 24 hours. This requirement is upheld in 2016 edition as well. Telguard commercial and fire products support this feature, and it must be enabled for each subscriber by selecting 6-hour supervision during registration. - Page 33 ** All conductors of a fire alarm system shall be installed in metal raceway of the totally enclosed type or incorporated in a cable having a metal armour or sheath # This requirement may be met by powering the TG-7 Series device from a DC alarm panel that has battery backup. O=Optional (Not Required) Y=Yes (Required) N=No (Not Allowed) 56050501 – Rev D © 2020 Telguard...
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Page 34: Appendix 6 - Detailed Specifications
16VDC 28mA (idle), 117mA (transmitting) Digital Cellular Radio and Other Specifications The Telguard TG-7 radio provides data connectivity on LTE networks. The TG-7 transceiver is FCC compliant, meeting all requirements of Part 15 and 27 testing. It is also compliant to the PTCRB requirements. -
Page 35: Appendix 7 - Accessories
High Gain Directional Antenna EXDL-0 External Omni-Directional Antenna 46001401 Tamper Switch, Plunger NO 955WH W/SCREW TG-PEM Power and Expansion Module allows 24VDC panel power to operate TG-7FS or adds 8 zones to a TG-7 56050501 – Rev D © 2020 Telguard...
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