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Part 3 - Appendix
Troubleshooting
Problem
The main unit won't turn
on.
PoE switch isn't being
recognized.
I can't see Live videos.
Images are blurry.
Video color appears
incorrect.
Images are blinking.
Lost the admin ID and
password and unable
to connect to a network
camera.
Unable to launch IDIS Web.
14
Check
• Check the power cable connection.
• Check the power outlet.
Check the grounding status of the I/O device connected to the camera and the PoE
switch. If they are not grounded, ground them and try again.
• Check the camera's power status.
• Check the network connection status of the computer and the network camera.
• Make sure the lens is clean. If not, clean it using a soft piece of cloth or a brush.
• If there is too much light coming into the camera or the camera is picking up an
overly bright light source, adjust the camera's position/angle accordingly.
Check the white balance settings. If using the Auto option, it may take some time
for the white balance to be adjusted.
If the camera is pointed at the sun or a fluorescent lamp, adjust the camera's angle
away.
You must perform a factory reset. A factory reset will revert all settings, including
network settings, to their factory defaults. After performing a factory reset, make a
memo of the admin ID and password as a safety precaution.
If the IDIS Web login screen is not loading, check which version of Microsoft Internet
Explorer you are using. IDIS Web may not launch properly on versions 8.0 or below.
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