Cannot Receive Faxes With A Telephone Connected To Your Product - Epson WorkForce Pro EC-4020 User Manual

• If you have subscribed to a call forwarding service, the product may not be able to receive faxes.
Contact your service provider for assistance.
Note: If your product is connected to a VoIP (Voice over Internet Protocol) phone line, keep in mind that
fax machines are designed to work over analog phone lines. Epson cannot guarantee that fax
transmission will work when using VoIP.
If your phone line includes voice mail answering services, calls or faxes may be inadvertently received
by your voice mail service.
Parent topic:
Related tasks
Connecting a Telephone or Answering Machine
Using the Fax Setup Wizard
Selecting the Line Type
Selecting Advanced Fax Settings
Receiving Faxes Automatically
Printing Fax Reports
Viewing a Fax on the LCD Screen (Using the Inbox)
Loading Paper in the Cassette

Cannot Receive Faxes with a Telephone Connected to Your Product

If you cannot receive faxes when a telephone is connected to your product, try these solutions:
• Make sure your telephone is connected to your product's EXT port.
• Make sure the Receive Mode is set to Manual.
Note: When answering a call that is a fax, wait until the product's LCD screen displays a message that a
connection has been made before you hang up.
Parent topic:
Related tasks
Connecting a Telephone or Answering Machine
Using the Fax Setup Wizard
Solving Faxing Problems
Solving Faxing Problems
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