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Table of Contents
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Summary of Contents for Surveon CAM3471HEM-5
- Page 1 H.265 Network Cameras User Manual Ver. 1.0...
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Page 2: Copyright Statement
Furthermore, Surveon Technology reserves the right to revise this publication and to make changes from time to time in the content hereof without obligation to notify any person of such revisions or changes. -
Page 3: Revision History
Revision History Version Description Date Initial release September 2019... -
Page 4: Disclaimer
Disclaimer CAUTION! The default password is used for your first login. To ensure account security, please change the password after your first login. You are recommended to set a strong password (no less than eight characters). To the maximum extent permitted by applicable law, the product described, with its hardware, ... -
Page 5: Table Of Contents
All Rights Reserved © Surveon Technology 2019 · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · ·... -
Page 6: Chapter 1. Overview
Chapter 1. Overview CAM3471HEM-5 H.265 Rugged Bullet IP Camera is capable of simultaneous video streaming in H.265, H.264 and M-JPEG format. The camera has a maximum resolution of 4MP @ 30fps in both H.265 and H.264 in High Dynamic Range (HDR) mode to ensure more image details are captured under challenging lighting conditions. -
Page 7: Package Contents
1.2 Package Contents Please check the package containing the following items listed below. Quick Guide CAM3471HEM-5 H.265 Rugged Bullet IP Camera (cable included) 2-Pin Power Terminal Block 5-Pin Alarm Terminal Block Plastic Screw Anchor (x5) M5 Standard Screw (x1) M4 Self-Tapping Screw (x5) -
Page 8: Dimensions
1.3 Dimensions The dimensions of the camera are shown below. 1.4 microSD Card Slot / Factory Default Button The camera’s microSD card slot and factory default button are inside the front housing. If users need to use them, the front housing must be opened. Follow the steps below to reach microSD card slot and factory default button. - Page 9 The positions of microSD card slot and default button are as shown below. NOTE: It is not recommended to record with the microSD card for 24/7 continuously, as it may not be able to support long term continuous data read/write. Please contact the manufacturer of the microSD card for information regarding the reliability and life expectancy.
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Page 10: Chapter 2. Camera Cabling
Chapter 2. Camera Cabling Before users connect cables, make sure that all cables and the power adaptor are placed in dry and well-waterproofed environments, e.g. waterproof boxes. The purpose is to prevent moisture accumulation inside the camera and moisture penetration into cables, which might lead to camera breakdown. -
Page 11: All-In-One Cable
2.2 Connect Power For power connection, please use an AC 24V / DC 12V adaptor and connect it to the 2-pin terminal block of the All-in-One cable and the power outlet. Alternatively, users can power the camera by PoE if a Power Sourcing Equipment (PSE) switch is available. Please refer to the section below for Ethernet cable connection. -
Page 12: Waterproof Cable Connectors
2.5 Waterproof Cable Connectors Follow the steps below to waterproof the connectors of the All-in-One cable. Step 1: Connect the required devices to the All-in-One cable and coat the joints with silicone gel. There should be no gap between the connectors and the cables. -
Page 13: Chapter 3. Camera Installation
Chapter 3. Camera Installation Please read the instructions provided in this chapter thoroughly before installing the camera. NOTE: This camera must be installed by qualified personnel and the installation should conform to all local codes. NOTE: Before installation, remove the desiccants on the vent at the bottom of the camera body. The location of the desiccants is shown below. - Page 14 Step 1: Place the camera at the installation location. On the ceiling / wall, mark the position of the two screw holes of the camera. If the screw holes are blocked by the camera body, loosen the screw shown in the right figure but do not detach it. Then rotate the camera body to reach the screw holes.
- Page 15 NOTE: If the camera joint is not tight enough for users, please fasten the supplied M5x10.5 standard screw into the hole as shown in Figure 2. Figure 2...
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Page 16: Chapter 4. System Requirements
Chapter 4. System Requirements To perform the IP camera via web browser, please ensure the PC is in good network connection, and meet system requirements as described below. Items System Requirement Minimum : 1. Intel® CoreTM i5-2430M @ 2.4 GHz 2. -
Page 17: Chapter 5. Access Camera
Chapter 5. Access Camera For initial access to the IP camera, users can search the camera through the installer program: Search Tool.exe. Accessing the Camera by Device Search Software Step 1: Double click on the program Device Search.exe. Step 2:After its window appears, click on the <Device Search> button on the top. All the finding IP devices will be listed in the page. - Page 18 Step 8: A prompt window requesting for default username and password will appear. Enter the default username and password shown below to login to the camera. Login ID Password Admin 1234 NOTE: ID and password are case sensitive. NOTE: It is strongly recommended that administrator’s password be altered for the security concerns.
- Page 19 Once the Viewer is successfully installed, the Home page of the IP camera will be able to correctly display as the figure below. Zoom and Focus Adjustment The live image will be displayed on the Home page when the camera is successfully accessed. If zoom or focus is not at the desired position, please use the function buttons on the Home page to adjust zoom and focus.
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Page 20: Chapter 6. Setup Video Resolution
Chapter 6. Setup Video Resolution Users can setup video resolution on Video Format page of the user-friendly browser-based configuration interface. Video Configuration can be found under: Streaming> Video Configuration. The default values of video resolution are as below. H.265/H.264- 2688 x 1512 (30/25 fps) + H.264- 800 x 600 (30/25 fps) For more details about the combinations of video resolution, please refer to the H.265 HDR IP Camera Menu Tree. -
Page 21: Chapter 7. Configuration Files Export / Import
Chapter 7. Configuration Files Export / Import To export / import configuration files, users can access the Maintenance page on the user-friendly browser-based configuration interface. The Maintenance setting can be found under this path: System> Maintenance. Users can export configuration files to a specified location and retrieve data by uploading an existing configuration file to the camera. -
Page 22: Chapter 8. Tech Support Information
Chapter 8. Tech Support Information This chapter will introduce how to delete previously-installed Viewer in the PC and how to setup the Internet security. 8.1 Delete the Existing DCViewer This chapter will introduce how to delete previously-installed DCViewer in the PC and how to setup the Internet security. - Page 23 Step 3:Under <ActiveX controls and plug-ins>, set ALL items (as listed below) to <Enable> or <Prompt>. Please note that the items vary by IE version. ActiveX controls and plug-ins settings: 1. Binary and script behaviors. 2. Download signed ActiveX controls. 3.
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