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en Troubleshooting
Fault
The programme does not
start.
The door cannot be opened. Rinse Hold
The water is not draining.
62
Cause
Childproof lock is activated.
Ready In is activated.
Laundry is caught in the
door.
is activated.
The temperature is too high.
Water level is too high.
Programme with active oxy-
gen has been stopped; the
active oxygen is removed.
Power failure.
Drain pipe or water outlet
hose is blocked.
Drain pipe or water drain
hose is caught or jammed.
Drain pump is blocked.
Rinse Hold
is activated.
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troubleshooting
Press Start/Reload to start the pro-
2.
gramme.
→ "Deactivating the childproof
▶
lock", Page 47
Check whether Ready In is activ-
▶
ated.
→ "Buttons", Page 26
Open the door again.
1.
Remove any trapped laundry.
2.
Close the door.
3.
Press Start/Reload to start the pro-
4.
gramme.
Continue the programme by select-
▶
ing Spin or Drain and pressing
Start/Reload.
→ "Resuming the programme when
the programme status is Rinse
Hold", Page 46
Wait until the temperature has
▶
dropped.
→ "Cancelling the programme",
▶
Page 46
Start the Drain programme.
▶
Wait until there is no active oxygen
▶
in the drum.
Open the door using the emergency
▶
release.
→ "Emergency release", Page 69
Clean the drain pipe and the water
▶
outlet hose.
Ensure that the drain pipe and wa-
▶
ter drain hose are not kinked or
trapped.
→ "Cleaning the drain pump",
▶
Page 55
Continue the programme by select-
▶
ing Spin or Drain and pressing
Start/Reload.
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