Troubleshooting - Sony BRC-X401 Operating Instructions Manual

Troubleshooting

Before sending your camera for service, check the following to troubleshoot the problem. If the problem
still persists, consult the Sony Service Center.
Symptom
The power of the camera is
not turned on.
The camera does not work,
even when buttons on the
remote commander are
pressed.
The OSD menu is not
displayed.
An image is not displayed on
the connected video
monitor.
Pan, tilt, or zoom cannot be
operated.
The camera cannot be
operated with the remote
controller RM-IP500/IP10.
VISCA is not available even
when the camera is
connected to a computer.
Cannot access the camera or
acquire streaming using a
Web browser.
Cause
The AC adapter is not firmly connected to
the DC IN 12 V terminal.
The power cord is not firmly connected
to the AC adapter or the power supply.
The connection cable to the PoE+ power
supply device is not firmly connected.
A non-PoE+ compliant-power supply
device is connected.
[IR RECEIVE] on the SYSTEM menu is
turned [OFF], or the [IR receive] checkbox
on the Administrator menu is cleared.
The remote commander's CAMERA
SELECT button number and the camera's
IR SELECT switch setting are different.
The [Menu overlay (SDI)] or [Menu
overlay (HDMI)] check box on the
Administrator menu is not selected.
The video connecting cable is not
connected properly.
Exposure settings on the camera are not
appropriate.
The camera OSD menu is displayed.
The connection method is not configured
properly.
The VISCA RS-422 connection is
incorrect.
Communication baud rate settings are
different.
The VISCA over IP connection is incorrect. Check the connection to the LAN terminal.
The computer is not correctly connected
to the camera.
The HTTP/RTSP function is set to [OFF].
Remedy
Firmly insert the AC adapter all the way.
Firmly insert the power cord all the way.
Firmly insert the connection cable all the way.
Connect a PoE+ compliant-power supply
device.
Set [IR RECEIVE] to [ON] by operating the
menu with the remote controller RM-IP500/
IP10 (page 46), or select the [IR receive]
checkbox from the Administrator menu on
the web browser (page 66).
Press the CAMERA SELECT button that
matches the IR SELECT switch setting (page
11).
Select the checkbox of the item
corresponding with video output to display
the OSD menu.
Check the connection between the camera
and video monitor.
Check the exposure settings in the EXPOSURE
menu.
Close the menu by pressing the DATA SCREEN
button on the supplied remote commander.
Or close the menu with the remote controller.
Configuration of the connection method
(VISCA RS-422 or VISCA over IP) for RM-
IP500/IP10 is required. Check whether the
connection method for RM-IP500/IP10
corresponds to the connected cable.
Check the connection to the VISCA RS-422
terminal and the wiring of the RS-422 cable.
Set the same settings for the baud rate (9600
bps or 38400 bps) of the remote controller
and the CAMERA SETUP switch (page 9) on
the back of the camera.
Use a cross network cable when connected to
the remote controller on a one-to-one basis.
Check the connection between the camera
and computer.
Make sure that the baud rate (9600 bps or
38400 bps) is correctly set on the CAMERA
SETUP switch on the back of the camera
(page 9) and set in the computer settings.
Connect the camera to the remote controller
RM-IP500/IP10 to check whether the camera
is not damaged.
Select [ON] for the SYSTEM - HTTP/RTSP setting
on the OSD menu. Alternatively, select [FORCED
ON] for the HTTP/RTSP communication usage
setting with the CAMERA SETUP switch (page 9)
on the back of the camera.
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